1. Welcome to Mayo Clinic
Facilitator welcomes the new employees and introduces self:
Name
Position and department
Length of time at Mayo
Statement acknowledging how pleased you are to be facilitating New Employee Orientation as it gives you the opportunity to meet so many new people and introduce them to Mayo
We are thrilled to have you here, with your unique personalities, your skills, knowledge and abilities. You will make us better and each of you is strategic to the success of Mayo Clinic. In order to get to know each other better, I’d like to have you introduce yourself to others at the table. Please share who you are, where you will be working and then something unique about you.

2. The needs of the patient come first.
Our Primary Value
If you remember anything about today’s presentation this is the key “take home” point we would like to make:
Our primary value is that the “needs of the patient come first” This is the very core value of our institution and this value should frame how each of us approaches our position at Mayo Clinic. Each of our positions is strategic to the success of Mayo Clinic.
The needs of the patient come first.

3. Our Mission
To inspire hope and contribute to health and well-being by providing the best care to every patient through integrated clinical practice, education and research.
Our mission statement was revised in late 2010 to reflect not only our desire to provide the very best tertiary care for acutely ill patients but also to reflect our desire to contribute to the “health and well being” of our patients through effective chronic disease management and health/wellness programs to prevent disease.
Explain the three shields of Mayo Clinic:
Clinical practice, education and research are reflected on the Mayo logo as three shields. Most of our physicians are required to be involved in at least two of the three shields. Clinical practice or patient care is the largest shield.
Mayo is involved in ongoing, cutting edge research in a wide variety of medical and health initiatives to improve patient care and benefit society. Ten percent of our employees working in Rochester are involved in research.
Mayo is a learning institution, one that is interested in advancing people in their careers and providing the necessary resources to maintain a competent and professional workforce. There are five schools on the Rochester campus including the Mayo Medical School, the Mayo Graduate School, and the Mayo School of Health Sciences. In addition, Mayo provides education for patients, publishes health-related newsletters and books for the public, and publishes in professional journals and trade magazines.

4. Our Vision
Mayo Clinic will provide an unparalleled experience as the most trusted partner for health care.
Our Vision is a statement of what we aspire to provide - to be the most trusted partner for health care for all of our patients.

5. Pop Quiz What is Mayo Clinic’s Primary Value?
The needs of the patient come first.

6. Diversity and Inclusion
Today, you have heard a lot about our primary value, mission, and vision. Mutual respect is one of our values and an important part of creating an inclusive environment. As Mayo Clinic Health System employees, we are expected to treat everyone in our diverse community with respect and dignity. *Mayo Clinic Logo changed to MCHS*
Mutual respect is one of our values. It is important to create an inclusive environment by treating everyone in our diverse community with respect and dignity.

7. Diversity Dimensions
Background
Work
Smoker/
Non-smoker
Education
Parental
Status
Geographical
Location
Thinking
Styles
Communication
Style
Economic
Family/
Worklife
Marital
Functional
Speciality
Military
Experience
Job Level
Native Born/
Non-Native
Non-Union
Union/
Religious
Beliefs
Age
Physical
Abilities/
Qualities
Sexual
Orientation
Race
Ethnicity
Gender
As you pointed out, there are many dimensions of diversity as shown on this slide. Diversity includes distinctions based on race, color, religion, age, national origin, gender, marital status, sexual orientation, veteran’s status, disability, or status with regard to public assistance. It can also mean the diversity between departments, Mayo sites such as Mankato, Springfield, and New Prague, the difference between a new employee and an experienced one, between work styles and personalities, between those who are tall and short or underweight and overweight. It can also mean differences in the way we think.
The center of the wheel represents internal dimensions that are usually most permanent or visible. The outside of the wheel represents dimensions that are acquired and change over the course of a lifetime. We are the sum of our preferences, experiences, thoughts, priorities, attitudes, perceptions, and habits. The combinations of all of these dimensions influence our values, beliefs, behaviors, experiences and expectations and make us all unique as individuals.
Diversity is broader than race, ethnicity or gender. It’s diversity of thought, opinion and work style. Your diversity and uniqueness is important to our future here at Mayo Clinic Health System..

8. Privacy & Your Role in Protecting Patient Information
Mayo Clinic Orientation
Revised 11/16/2016

9. Where To Find Us

10. What is Patient Privacy?
Respect for our patients and the information they entrust to Mayo Clinic in order to care for them and to support our business.
Health Insurance Portability and Accountability Act
The Department of Health and Human Services issued HIPAA privacy standards and security standards that require health care entities to protect patient information from unauthorized use or disclosure.
HIPAA regulations apply to all Mayo Clinic entities including: Rochester, Arizona, Jacksonville, Mayo Clinic Health System

11. What does Patient Privacy mean to YOU?
Our patients trust us to protect their privacy and keep their information confidential.
By law, all Mayo Clinic employees, students, and contractors must keep protected health information private.
No matter what your role with Mayo Clinic, you will likely encounter Protected Health Information.

12. What is Protected Health Information (PHI)?
HIPAA standards apply to all protected health information (PHI) which includes demographic information and any identifying information about the patient including but not limited to:
Name
Address
Dates related to the patient (e.g., birth date, appointment dates)
Telephone numbers and addresses
Identifying numbers that are specific to the patient, such as Social Security number or medical record number
Pictures of the patient
All patient information and demographic information is protected, whether it is on a computer, in a paper record, or verbal.

13. Patients have the right to:
Access their medical information.
Request amendments (changes) to their medical information.
Obtain a list of when and why their medical information was shared externally.
Identified as Accounting of Disclosures request.
Request to have their patient status remain confidential by opting out of the of Patient Directory.

14. Patients also have the right to:
Request restrictions from third-party access to their medical information.
Request alternate communications.
How we communicate their information, including allowing others to receive their information.
Release their information to others.
File a complaint.

15. Permitted Use & Disclosure of PHI
For Treatment Purposes
To provide, coordinate or manage their care.
Includes communication between health care providers and other members of the medical team, both within and outside of Mayo Clinic.
For Payment Purposes
Use and disclose of PHI to create bills and collect payment from insurance companies.

16. Permitted Use & Disclosure of PHI
For Healthcare Operations
Use and disclosure of PHI when necessary to improve the quality of care provided to patients.
Includes activities to improve patient care such as:
license staff to care for patients
prepare for state and federal regulatory reviews
train health care and non health care professionals
manage health care operations
improve health care services
You need written patient authorization to use patient information for purposes other than treatment, payment or healthcare operations.
Check with your supervisor or Privacy Officer.

17. Permitted Use & Disclosure of PHI
The need-to-know rule is HIPAA’s minimum necessary standard.
Minimum necessary means the least amount of information you need to do your job function.
If your job functions require access to PHI, remember to request, share and disclose only the minimum amount necessary to complete the task.
“Curiosity viewing” of patient records is absolutely prohibited.

18. Did you catch that?!
You must have a treatment or business need-to- know to access a patient’s information.
If you do not have a business need-to-know:
You MUST have a valid patient authorization on file in order to access the patient’s record for personal reasons.
Mayo Clinic Policy prohibits access to your minor child’s record using the Electronic Health Record (EHR).
Do you have written permission or will the access benefit the patient or Mayo Clinic? If the answer is no, the access is personal curiosity and is strictly prohibited by law.

19. Pop Quiz
Access to a patient’s medical record is authorized in which of the following scenarios:
Your parent was seen by a provider today; you review provider’s instructions regarding medications in the medical record to be sure your parent understands them correctly.
Your hip replacement patient is experiencing shortness of breath. Although you are in Orthopedics, you review previous cardiac consultation notes.
A patient was seen by your preceptor for an ankle fracture. You are curious about a scar on the patient’s neck.
Your sister asks you to check her son’s medical record to verify whether or not a prescription has been called in for his ear infection.

20. If you answered #2, you are correct
If you answered #2, you are correct. There is a business need-to-know in this scenario, in order to provide optimal patient care.
Your hip replacement patient is experiencing shortness of breath. Although you are in Orthopedics, you review previous cardiac consultation notes.
In all other scenarios, you would need to have a valid patient authorization on file in order to access the patient’s record for the purposes indicated.

21. Breach Reporting
A Breach occurs when PHI is accessed (viewed) or disclosed (shared) without a business need-to-know.
Staff are required to report a discovered or suspected breach to the Privacy Office.
Contact your site/regional Privacy Officer
Report anonymously by calling or online at
Mayo Clinic strictly enforces the Anti-Retaliation Policy
Staff who knowingly violate Mayo Clinic privacy policies will receive appropriate corrective action, up to and including termination of employment.

22. Basic Security Requirements
Protect yourself and protect our patients
Lock up or keep out of sight any confidential information to ensure that unauthorized people do not see it.
Always remember to lock your workstation or log off when you leave your work area and do not share your username and password.
Any activity under your username is your responsibility!

23. Confidentiality
Simply by being on the Mayo campus, you may encounter confidential information concerning patients, employees and business information. Confidential information includes all material (oral, paper-based and electronic) related to the operation of Mayo including but not limited to:
Financial information
Patient names and other identifying information
Patient personal and medical information
Patient billing information
Employee names including salaries and employment information
Proprietary products and product development
Marketing and general business strategies
Any discoveries, inventions, ideas, methods, or programs that have not be publicly disclosed
Any information marked as “confidential”
Unauthorized access, use or release of confidential information may be cause for immediate dismissal.

24. Conclusion – Key Points
Do not access or disclose patient information to anyone unless there is a need-to-know.
Social media use should not include any identifiable (or potentially identifiable) patient information.
Discuss patient information in a private place where others cannot overhear. If you overhear other staff discussing patient information, respectfully bring it to their attention.
Keep patient information out of public areas. Do not leave paper containing patient information where others can see it. Dispose of PHI properly.

25. Resources for You Your department leadership
Site Compliance and Privacy Officers
We are here to help!
Compliance website with contacts and FAQs
Compliance Hotline
Anonymous and confidential
Staffed by external third party

26. Pop Quiz:
Which of the following might breach patient confidentiality and be potential cause for dismissal?
Taking a selfie on your work unit and posting to Twitter
Discussing patient care while on an employee elevator
Doing a quick check of your brother’s x-rays to see if you identify a broken bone
Sending an to your school adviser regarding the unique case you saw this afternoon

27. All scenarios may be a breach:
If a patient is in the background, this is potential breach.
Although an employee elevator may seem like a safe place to discuss patient care, a relative or friend of the patient may be on the elevator.
Unless you have a valid authorization from your brother on file, you may not access any part of his medical record – even if he verbally requests it.
If any information is disclosed by which someone might identify the patient, a breach has occurred. Of note, patient information should never be sent via unless encrypted.

28. Information Security Social Engineering Attacks
10:10 AM – 10:15 AM
Facilitator: We’ve seen that all Mayo Clinic employees have a responsibility to act professionally, to speak out when they see things that aren’t right or safe, and to maintain patient privacy. It’s also up to all employees to handle Mayo Clinic’s information technology tools in a responsible manner. Let’s watch a short video that will introduce you to what the expectations are related to Information Security.
(Video plays automatically on the next slide, runs 3:10)
It’s imperative to handle Mayo Clinic’s information technology tools in a responsible and inquiring manner. Beware of potential information security attacks such as those described in subsequent slides.

29. Phishing
Phishing
phishing is the #1 way criminals obtain info. Always click the phishing icon in the upper right hand corner of Outlook to report suspicious s
Ex) informs you that your password has expired, it requests you to click on an outside link to renew it

30. Baiting and Social Identity
Ex) A link pops up naming you the 100th person to visit the site; you win an award by clicking the link below!
Social Identity
Ex) Criminal obtains your DOB from your social media account

31. Vishing and Tailgating
Ex) You receive a phone call saying they are Mayo Clinic and your account has been hacked. They need your password to reset your account.
Tailgating
Ex) A person without a badge asks you to hold the door to a secure location for them.

32. Infection Prevention and Control Everyone’s Responsibility
Hello, my name is _______, I am a ______ in the Infection Prevention and Control Unit and I’d like to personally welcome you to Mayo.

33. What You Need to Know
Learn to readily identify invisible, small causes of disease, so that you can protect yourself, our patients, visitors, and your coworkers from the risk of an infection
Describe how diseases are spread by the Chain of Infection
Identify your role in preventing the spread of disease in the work place
Today, we hope to make the invisible, the small causes of disease, more apparent to you so that you can protect yourself, our patients, visitors, and your coworkers from the risk of an infection.

34. The Chain of Infection Infectious Agent Susceptible Reservoir Host
Portal of Exit
Portal of Entry
In order to prevent the spread of disease we first want you all to be familiar with how diseases/infections are transmitted.
This starts with the actual infectious agent itself, which can be a bacteria, virus, fungus, etc.
The type of microorganism will dictate the type of reservoir it resides in – some can live on surfaces such as door knobs, sink handles, etc. – but we also know that the human body is a reservoir, so we can house microorganisms in our respiratory, gastrointestinal tracts, in our blood and on our skin.
So, once a microorganism is housed in our body it can be introduced into the environment through a portal of exit – Common ways organisms leave our bodies are through coughs, sneezes, fecal matter, saliva and through cuts or openings in our skin.
Once out in the environment there are really only a few ways in which a microorganism can be transmitted through our environment - Transmission may occur by Contact (direct contact such as touching another person or by indirect contact when we touch contaminated surfaces and then touch our intake sites or the intake sites of our patients), Droplet (when we cough or sneeze the respiratory droplets can spread 6-10 feet in front of us and are heavy enough to land on surfaces, which can then be transmitted via indirect contact which we just discussed) or Airborne (which is for few microorganisms that are so light the particles are able to float through the air). However, the most common way microorganisms are spread is by simply chauffeuring them around on our hands.
Once out in the environment a microorganism can enter someone’s body through a portal of entry (eyes, nose, mouth and any opening in our skin or a needle stick. This is a great time for me to remind you that if you do get a needle stick or splash in your mucous membranes, you need to call employee health right away. It is important to call even if you are not sure if you have been exposed.
Now that the microorganism has made its way through the entire chain it is now residing in the susceptible host, which can be anyone. Often we think of our patients and specifically our immunosuppressed patients being susceptible to disease, but any one of us are susceptible to something. So, what can we do to prevent transmission? Knowing how microorganisms are spread is the first step…
Mode of Transmission

35. Primary Prevention – Stay Home When Sick
Fever
Persistent cough
Diarrhea
Vomiting
Despite our best efforts to stay healthy, we know that people become sick. If you do become sick and experience a fever, persistent cough or diarrhea or are vomiting, you need to stay home.
When an employee comes to work ill, they start the chain of transmission (by being the reservoir) and exposing patients, visitors and colleagues to the very micro organism that is making them sick. Contact OHS if you are out ill for greater than 3 days for return-to-work guidance
We all know a Fifth Person – the guy who doesn’t wash his hands, the gal who shows up at work sick, the busmate who sprays when they cough. The following video was created based on the Society of Microbiology’s observational studies that found one out of five people follow poor health/hygiene behaviors, specifically hand hygiene after using the restroom. So they created a few scenarios to highlight what life is like in the “fifth guy’s” world….
[CLICK ON TV IMAGE ON THE SLIDE TO SHOW VIDEO – IT WILL PULL UP A WEBSITE, CLICK THE “PLAY” BUTTON TO START VIDEO]
Working alongside the fifth guy is frustrating, disrespectful and dangerous for you and our patients. So, don’t enable that chain of transmission – stay home until symptom free!

36. Primary Prevention – Stop Transmission at Work
Hand hygiene
Respiratory etiquette
Disinfect your work area
Stay current on immunizations
Stay informed
Knowing how to prevent transmission also helps you prevent acquisition of disease, so we’ll go through the chain and review the simple measures you can take to break the chain of transmission while at work and in your personal life.

37. Your Role – Hand Hygiene
Soap and water
Before eating
After using the restroom
When hands are visibly soiled
Waterless alcohol- based hand rub
Note: Artificial nails are not permitted when working directly with or handling patient food/medication.
We want everyone to know how to wash their hands the right way.
The first method is to use soap and water. Key points to remember when using soap and water: use warm water, scrub for 15 seconds, rinse well, and dry gently. The soap, water and friction loosen the germs from our skin and the running water washes them away from our bodies. There are three critical moments that require the soap and water method.
1. Soap and water must be used before eating
2. After using the restroom
3. And any time hands become visibly soiled.
Hand rub is the second, and preferred, method of cleaning your hands because it is readily available and easy to use. This process should take you about 15 seconds.
First, squirt a quarter size amount in your hand then put your hands together and get the hand rub on both palms of your hands
Second, make sure to dip your fingernails and knuckles in the hand rub. If you wear any rings make sure and get hand rub underneath them and rub it until dry to avoid skin breakdown.
Third, rub the hand rub to the outside of your hands and up to your wrists. On another “hand hygiene” note, artificial nails are not permitted for staff working directly with or handling patient food/medication. Your Supervisor can remind you of this if this policy applies to you.
So, more on the fifth guy mentality at work and when using the restroom at work…[CLICK ON TV IMAGE ON THE SLIDE TO SHOW VIDEO – IT WILL PULL UP A WEBSITE, CLICK THE “PLAY” BUTTON TO START VIDEO]
You may see coworkers like this – Can they take a hint? Send them the video? Discretely leave hand rub on their desk? At Mayo we support a culture of safety for our employees – encourage your coworkers to practice hand hygiene properly. For your sake and for theirs!

38. Your Role – Follow Respiratory Etiquette
Cover your cough or sneeze
Use simple masks for patients or yourself
Perform hand hygiene
Obviously this person on the screen is spreading micro organisms by not covering his cough. Performing Respiratory Etiquette would prevent this from happening.
You’ll learn more about Respiratory Etiquette and what is done in the healthcare setting to prevent the spread of respiratory diseases in your annual education. From a public health standpoint, respiratory etiquette means covering your cough or sneeze with a tissue or coughing and sneezing into the crook of your elbow and always performing hand hygiene afterwards.
And here is the fifth guy during one of his days at work while sick…
[CLICK ON TV IMAGE ON THE SLIDE TO SHOW VIDEO – IT WILL PULL UP A WEBSITE, CLICK THE “PLAY” BUTTON TO START VIDEO]
Hopefully you won’t have any colleagues like this when you get to your work unit!

39. Your Role – Get Your Immunizations Immunizations break the chain of infection by protecting you from becoming the next host and spreading disease.
U.R. Sick
Immunizations are an important public health tool - they break the chain of infection by protecting you from becoming the next host. The more employees that get their immunizations, the more it increases the protection for everyone because the less likely you are to get the disease, the less likely you are to spread the disease to others. This is based on a simple, but effective principle called the “Herd Affect”.
For example,
Ms. U. R. SICK works in an office setting and comes to work with a fever, cough and feels poorly. She forgot what she learned at employee orientation and does not stay home. She works through the week feeling ill. As it turns out, Ms. U.R. sick has influenza.
CLICK
If the co workers with the yellow dots have been vaccinated this year for influenza, they have significantly reduced their risk for getting her illness. If the entire office staff had been vaccinated, they would completely break the chain of infection by eliminating any potential hosts.
However, the employees without the vaccination have an increased risk of getting the flu from being exposed to their coughing, ailing coworker. Thus, these people are more likely to take home the flu and expose their family members, bus mates and on and on.
Just like a herd protects their own, Mayo values its employees by offering free influenza immunizations each year. Be sure to get you flu shot!
At risk of illness
Vaccinated

40. If An Exposure Occurs……
Wash area immediately
with soap and water
If exposure to mouth or eyes, flush
with large amounts of water
Seek evaluation immediately by calling
Employee Health or your Supervisor
Do not wait until the next work day to report
NOTE: Search “Pathogen” on Mayo intranet to find Exposure Control Plan specific to your assigned location.

41. Pop Quiz Complete the following statements:
Proper hand hygiene requires use of soap and water before ….…
eating, after using the restroom, or when hands are visibly soiled.
Immunizations break the chain of infection by protecting you from becoming the next host and ……
spreading disease.
Respiratory etiquette includes covering your cough or sneeze, performing proper hand hygiene, and …….
using simple masks for patients or yourself.

42. Enterprise Physical Security Department
Mayo Clinic Safety
Introduction of presenter
To begin, we have some true or false questions to start our discussion of Physical Security at Mayo Clinic.
Enterprise Physical Security Department
test

43. Fire (Code Red): RACE and PASS
Rescue /Relocate (Move yourself and others out of harm’s way), Alert /Alarm (call 911), Confine, Extinguish
PASS
Pull (the pin)
Aim (at the base of fire);
Squeeze (the handles together)
Sweep the extinguisher side to side to extinguish
For a Fire or Code Red remember the acronyms:
RACE
Rescue /Relocate, Alert /Alarm, Confine, Extinguish
PASS
Pull (the pin)
Aim (at the base of fire);
Squeeze (the handles together)
Sweep the extinguisher side to side to extinguish

44. Fire Safety Guidelines
Locate fire extinguishers and pull stations in your area
Ask your supervisor about department and site specific plans
Know your fire exit signs
Know your evacuation routes, for both fire and other emergencies. Move to safety.
Prioritize your safety and the safety of your patient, visitors, and colleagues over all other concerns
Locate fire extinguishers and pull stations in your area
Ask your supervisor about department and site specific plans
Know your fire exit signs
Know your evacuation routes, for both fire and other emergencies
Prioritize your safety and the safety of your patient, visitors, and colleagues over all other concerns

45. Succeeding at Mayo Clinic
2:00 p.m. – 2:45 p.m. – Succeeding at Mayo – Presented by Human Resources Representative (usually a Service Partner / Advisor.)
Speaker introduces self, job role, how long at MC, etc.

46. Mutual Respect
Foster mutual respect and support Mayo’s commitment to diversity
Mutual Respect policy
Harassment policy
Title IX Sexual Misconduct policy
Everyone has the right to pursue his/her career free from harassment, coercion or disruptive conduct from coworkers or organizational superiors.
Mutual Respect is also our fifth and final core competency that we are going to talk about today.
Mutual respect, consideration, and courtesy are traditional at Mayo Clinic and are expected of every member of its staff.
Everyone has the right to pursue his/her career free from harassment, coercion or disruptive conduct from coworkers or organizational superiors.
This is one of our core values and it is applied to everything that we do. This is our framework and manage to this here.
As a new employee you should seek to understand versus seeking to drive a point. Do it in a respectful way and be effective in your communication.
Example of what we mean. Where is an appropriate place to provide feedback or question colleagues (hallway versus close door)?

47. Sexual and Other Harassment
An unwelcome behavior or action of a sexual nature is sexual harassment when
Made a term or condition of employment affecting an individual
Used as the basis for employment decisions affecting the individual
Interferes with one’s work performance or creates an intimidating, hostile, or offensive work environment
Third party harassment can create a hostile work environment.
May not bother the two people involved in a conversation, but bothers a third party.
3rd party harassment. Most people forget about this. Can create a hostile work environment. It may not bother the 2 involved in the conversation, but bothers a 3rd party.
Mayo Clinic employees have the right to work in an environment free from all forms of discrimination and conduct which can be considered harassing, coercive, or disruptive.

48. Social Media Guidelines
Visit the Mayo Clinic Social Media Network page via the intranet
Do not share confidential or proprietary information about Mayo Clinic.
Must maintain patient privacy.
Applies whether posting to own sites or commenting on other sites.
Photographs containing any patient identifiable information are strictly prohibited.
Social Media Guidelines are Designed for Mayo Clinic employees and students who participate in social media (refer to logos on screen: YouTube, Facebook, Twitter, LinkedIn, Google Plus, Instagram, Pinterest)
Do not share confidential or proprietary information about Mayo Clinic and you must maintain patient privacy. These guidelines apply whether employees and students are posting to their own sites or commenting on other sites:
Follow all applicable Mayo Clinic policies. For example, you must not share confidential or proprietary information about Mayo Clinic and you must maintain patient privacy. Among the policies most pertinent to this discussion are those concerning patient confidentiality, government affairs, mutual respect, political activity, Computer, & Internet Use, the Mayo Clinic Integrity Program, photography and video, and release of patient information to media.
Show or mention Social Media Guidelines video. Goals for video: 1) Clearly and concisely communicate Mayo’s expectations of professionalism and reinforce high standards of behavior for our employees to preserve the trust our patients put in Mayo Clinic. 2) Inform employees about resources and services available to them through the Center for Social Media to help them take advantage of social tools to do their work more effectively and effectively.
(Click the video link, camera icon, or image of the video player in lower-left corner of the slide to advance to the next slide, which contains the #Social at Mayo YouTube video. Once the video player appears, you must click the play button in the center of the screen.)

49. Pop Quiz True or False: I may send a patient a “friend” request.
Photos are okay so long as the patient consents to taking the picture.
You just assisted on a really interesting procedure; it’s okay to post about it!

50. FALSE
All of the answers to the pop quiz are false as they violate patient rights concurrent with HIPAA. Please review the Social Media Network guidelines for further information.

51. Dress Code

52. Accessories – conservative in nature
Not Appropriate (Red)
Appropriate (Green)
Hygiene in general should be conservative in nature. This includes fragrances and smells, if odors are too strong, you may be asked to go home and change?
Artificial nails are restricted in some areas, especially patient care. Please make sure you speak with your supervisor and/or review the Infection Prevention and Control website.
Jewelry and piercings must be professional including the amount, size and styles. Visible piercings, other than the ears is unacceptable during the work shift
Tattoos/Body art – if it is visible to the eye, all tattoos and body art should be covered by clothing or hosiery.
Dress & Decorum

53. Footwear Open toe, open heel shoes must include a strap
Casual sandals, stilettos, platform shoes, and hiking boots are not appropriate
When selecting footwear for work, please consider the safety and type of work you are performing at Mayo Clinic. We are flexibly with your footwear at Mayo Clinic, but stilettos, hiking boots, flip flop sandals and croc-style shoes with open ventilation ports are not appropriate in our setting. If wearing hosiery, note that it should not include fishnet type stocking and your socks should color coordinate with your outfit or shoes.
Dress & Decorum

54. Clinical Attire
Scrub color based on clinical area and role. Shirts worn under scrubs must be white or color similar to scrubs.
(Presenter must click to reveal images on this slide.)
1 - Institutionally provided attire – employees may not wear the scrubs outside of the work setting or remove them from Mayo Clinic facilities.
2 - Personally owned scrub suit – must consist of solid colors, with the option of no shirt underneath, or a white or same-colored short or long sleeve shirt.
3 – Flashy color underneath scrubs – should be white or same color as scrubs.
Patterned scrub tops are allowed for those employees that work with at least 50% pediatric patients.
4 - Personal Protective Equipment (PPE) – is required, where it is necessary.
Dress & Decorum

55. Appropriate Casual and Business Attire
Mayo Clinic defines the range of business attire from a more formal style of dress, usually consisting of suits, to a more relaxed and casual approach consisting of separates and accessories that still project a professional image.
Due to the range of acceptable attire in this category, work units are advised to establish basic expectations to assist employees. For example, more formal business attire comprised of suits/sport coats, ties, dresses, dress suits, etc., may be appropriate in some areas, whereas casual dress pants/khakis, polo shirts and casual dress shoes may be acceptable in other work units.
Dress & Decorum

56. Inappropriate Attire Dress & Decorum
Some attire that is not acceptable is: fleece, lacy material, denim (top or bottom), low cut shirts, spaghetti straps, sleeveless tops, mini skirts or capri pants.
Dress & Decorum

57. Identification Identification badge must be worn above waist level.
Mayo Clinic Access Identification Cards are to be worn at all times on the upper torso so that the photo is visible between the neck and waistline.
IDs may be displayed on lanyards, but should not be promotion lanyards (i.e. professional sports teams).
Dress & Decorum

58. Congratulations! You have completed the Mayo Clinic Health System
student orientation module.
Department-specific orientation will be provided on-site
by your Mayo Clinic supervisor/preceptor.
IMPORTANT: Click icon below to download your
Completion Certificate. After printing and signing this
document, give it to your instructor/advisor to keep in
your student file at your academic institution.