1. HOW TO MANAGE AND IMPROVE PEOPLE
OPEN SOURCE MANAGEMENT
HOW TO MANAGE AND IMPROVE PEOPLE 1

2. Slides www.paoloruggeri.net

3. Generating Value

4. Comfort Zone Uncomfortable = = Consuming value Creating value

5. Take up a challenge Take a scary (or tough) decision

6. OUT OF THE COMFORT ZONE

7. SOMETIMES THINGS ARE NOT AS THEY APPEAR

9. Are the colors of Square A and Square B the same???

11. 19% CONTROLS 85% WEALTH

12. MANY OF THE PRACTICE AND ATTITUDES THAT BRING ABOUT PROSPERITY ARE COUNTER – INTUITIVE, THAT IS TO SAY APPARENTLY GOING AGAINST LOGIC

13. OPEN SOURCE MANAGEMENT
PEOPLE MANAGEMENT 13

14. DIFFICULTIES WITH PEOPLE

15. Control
To get things to go as you wish (the ability to influence something positively)

16. Influence explained 3) Control (influence) 2) Techniques/
Knowledge
1) Responsibility

17. Responsibility
THE FEELING OF BEING THE ONLY ONE IN CHARGE OF SOMETHING =
THE ABILITY TO SEE ONESELF AS “THE CAUSE”

18. PROBLEM
CAUSE
(=Source Point)
EFFECT
(=Receipt Point)

19. Cause and Effect
To solve a problem or to handle succesfully a situation we need to see ourselves as “the cause” of such situation.
If we aren’t able to do it, it is the situation that is controlling us.
If we are not capable of seeing ourselves as «the cause» of the performance of our employees, we are indeed leaving the control to them.
Case history scuola

20. The Scale of Effectiveness
OTHER DETERMINED
Someone who thinks that all his life and misfortunes are or have been dependent upon others and circumstances
SELF DETERMINED
One sees himself as «the cause» only of the activities performed directly but cannot «accept blame» for other people mistakes.
He will not reach his goals
GLOBAL INFLUENCER
Sees oneself as the cause of his actions but also as the cause of other people actions and activities.

21. 1) You are the cause!

22. THE SCALE OF ATTITUDES Have fun – Joke about it Being logical
Inspire – motivate - enlighten
Have fun – Joke about it
Being logical
Disinterested - Bored
Being Hostile - Seriousness
Rage – Fighting
Resentful – Hiding rage
Anxious
Sad
Failure
Solutions
Opportunity
Suocera = mother in law
Pranzare = have lunch
Make a step backward
Pugnalare = stab her in the back
Così va il mondo = that’s the way of the world…
Inferiore = inferior
Calciare = kick
Impietosito = move someone to pity, touched
Problems
Succumb

23. 2) The Basics of People Motivation

24. Exercise 1. Good working conditions
2. To feel involved in work related problems
3. Non oppressive discipline
4. Full appreciation for the work done
5. Management loyalty toward the staff
6. Good salary level
7. Job Promotions and growing with the company
8. Understanding and concern for employee’s personal problems
9. Job Security
10. Interesting Work

25. WHAT DO THEY WANT Full appreciation for the work done (PRAISE)
To feel involved in work related problems
Understanding and concern for employee’s personal problems
Salary and commissions
Job Security
Interesting Work
Job Promotions and growing with the company
Management loyalty toward the staff
Good working conditions
10. Non oppressive discipline

26. Why people do post online?

27. Interested genuinely in the success of others
What People Want
Praise Often
Involve People
Interested genuinely in the success of others

28. YOUR PERSONAL CHARACTERISTICS
OPEN SOURCE MANAGEMENT
YOUR PERSONAL CHARACTERISTICS 28

29. MILLIONAIRE’S SUCCESS FACTORS (by Thomas Stanley)
1) To be honest with everybody
2) Being well disciplined
3) Getting along with people
4) Having a supportive spouse
5) Working harder than most people
6) Loving my career/business
7) Having strong leadership qualities
8) Having a very competitive spirit/personality
9) Being very well organized
10) Having an ability to sell my ideas/products

30. What we measure

31. You’re not your profile!

32. SENSE OF ORGANIZATION (focused, knows what to do)

33. From 100 to 70: Very organised, precise and orderly
From 69 to 41: Organised, precise and orderly
From 40 to 25: In general they organise their work, a little confused under pressure.
From 24 to 10: Needs help organising their work.
From 9 to -10: Often disorganised
Below - 10: Very disorganised and lacking in concentration

34. HOW CAN WE HELP THEM? 1) Some micromanagement
2) Help them establish priorities (or role)
3) Help them with Time Management
4) Sometimes confusion/compromises

35. PROACTIVE
Measures how far the individual considers himself/herself the cause when things go wrong

36. HOW CAN WE HELP?
Teach her Cause and Effect (exercise)
Teach her to become less touchy/sensitive.

37. TOLERANCE
Individuals with weak tolerance tend to create disagreements, be critical or not truly understand the needs of others, particularly their unexpressed needs

38. From 100 to 45: tolerant, understanding, puts others at ease
From 44 to 30: puts themselves in other people's shoes and makes them feel understood
From 29 to 16: understands others' reasons pretty well
From 15 to 0: understands others, not critical.
From -1 to -20: decidedly critical, does not listen to or understand others
From - 21 to -44: highly critical, concentrates on other people's defects and shortcomings
From -45 to -100: extremely diffident, is critical and tends to blame others

39. «The main difference between me and a mediocre artist is that I am able to see the statue that is trapped in the rock»
- Michelangelo

40. Each individual has + and -

41. IF I WORK ON POSITIVE SIDES- + - +

42. SANDWICH CORRECTION
Approach the person in a positive way and praise her for something specific (and true).
Don’t say «But» – «However». Pause.
«Now…. State the thing she has to improve in a clear manner making sure she gets it and get her agreement»
End off by saying that however you really appreciate how she is doing and that you expect her to continue doing well.

43. NO CHANGE
2 months of patient training and no results or change (things go back on your plate)
Your attempts to motivate the person backfire or are used against you
If productivity keeps low, either the person has a difficult personal situation, either she has another goal

44. EXERCISE

45. The Demotivating Individual
OPEN SOURCE MANAGEMENT
The Demotivating Individual 45

46. DEMOTIVATING INDIVIDUAL: INDICATORS
BEHIND TROUBLED / ENDED MARRIAGES OR RELATIONSHIPS, GENERALLY SPEAKING, THERE IS SOMEONE INVOLVED THAT PRESENTS DEMOTIVATING CHARACTERISITCS.
BEHIND A BUSINESS’S DOWNFALL THERE IS THE INFLUENCE OF A DEMOTIVATING INDIVIDUAL.
GENERALLY SPEAKING, WHEN OUR LIFE SEEMS FILLED WITH HARDSHIPS AND OF NON-PRODUCTIVE EFFORTS, IT MEANS THAT WE HAVE BEEN IN CONTACT WITH A DEMOTIVATING INDIVIDUAL.

47. Chronic Demotivating Individuals negatively influence those around them:
(3-4%)



48. These people, after they fall under the influence of the demotivating person, tend to adopt demotivating behaviors themselves
(3-4%)

(20-25%)
          

Negativity get milder every level down, but it’s still annoying

49. DEMOTIVATING INDIVIDUAL: CHARACTERISTCS

50. 1) A DEMOTIVATING INDIVIDUAL GENERALIZES THE NEGATIVE.
A Demotivating Individual tends to generalize negative information/behaviors.
Often uses sentences such as: “Everybody says that…”, “Everybody thinks that…”, etc.
In addition, tends to generalize negative sources ( i.e. “no one can stand you”) and/or others’ negative behavior ( i.e. “No one can stand us, customers don’t like us”)

51. None of the salespeople are happy with your management style!

52. 2) THE DEMOTIVATING INDIVIDUAL TRANSMITS MOSTLY NEGATIVE NEWS AND/OR CRITICIZES
A Demotivating Individual mostly transmits the negative: negative news, things that went wrong, things that you did wrong. Additionally, he/she criticizes and shares demotivating gossip. All this negativity dumped on others are like drops of water that eventually pierce a stone. Ultimately, the D.I. KILLS THE ENTHUSIASM AND THE ENERGY TO REACH GOALS for those around them.
Manca slide 14 ita

53. I just took a course on how to manage personnel,
You should take it too!
Good! Maybe this will help you fix all of your mistakes!

54. Very rarely compliments you on your achievements and on things you have done right.

55. This is true, but I will work hard and make him recognize my efforts.
This is the very least I expect from you, you are merely doing your job.
SALES
SALES
Open
Source
Management 16

56. 3) THE DEMOTIVATING INDIVIDUAL WHEN REPORTING NEWS OR DESCRIBING EVENTS TENDS TO STOP THE POSITIVE AND TO TRANSMIT ONLY THE NEGATIVE, OFTEN AMPLIFIED.
Manca la 20

57. Watch out! Frank and Mark are thinking of leaving the company!
Frank and I have decided to take a self-improvement course to boost our resumes.
MANAGER’S OFFICE
STORAGE
(Section 3)
DEMOTIVATING
EMPLOYEE 19

58. The Demotivating Person is suspicious and doesn’t trust others
The Demotivating Person is suspicious and doesn’t trust others. In addition, he or she tends to interpret in a negative way situations and/or other’s behavior, even when uncalled for. This means that a Demotivating Individual does not necessarily lie when reporting events, rather he or she is victim of their own skewed perception.
This is why they tend to highlight negative aspects when describing people or situations.

59. 4) DEMOTIVATING INDIVIDUALS DO NOT QUESTION THEMSELVES AND THEREFORE CHANGE THEIR BEHAVIOR
A Demotivating Individual does not change even if he or she promises to do so.
In some instances the D.I. could even turn things around and say that it is you that “doesn’t understand.” This can lead you to doubt yourself.
Training that works with others doesn’t seem to work with the D.I. hence you always have to come up with new remedies.
Manca la 23 (note per il consulente)

60. ADVICE
When you see someone behaving badly or in a way that bothers you, try to make them better by appreciating their positive sides and motivated them to improve. If this doesn’t work after several tries, know that unless you take action this situation is going to negatively affect you.

61. 5)THE DEMOTIVATING PERSON IS SURROUNDED BY FRIENDS AND CO-WORKERS THAT ARE INSECURE AND THAT EXPERIENCE HARDSHIPS.
One can recognize the value of a person by looking at how the people around said person feel.
Around a Demotivating Individual there are people with problems, that feel insecure, that are subject to highs and lows, that make mistakes and that are stressed out.
People that have relations with a D.I. often get in trouble.

62. Demotivating Behavior
I am not making enough money!
I don’t know why, but I feel like I can’t manage my business!
Demotivating Behavior
Demotivating Behavior
I don’t trust myself!
Demotivating Behavior
Demotivating
Individual
Open
Source
Management

63. A good way to assess whether a person is demotivating is to see how people around him or her feel.
This does not necessarily mean that Demotivating Individuals cannot achieve great success. However, it is in the people that surround them that you will find proof of their demotivating behavior.

64. NORMAL PATTERN I.S.P. PATTERN
Productive Highs and Lows = Growth
Non-productive Highs and Lows = Your life does not improve.
Open
Source
Management

65. MOTIVATING INDIVIDUAL: CHARACTERISTICS

66. 1) When reporting negative events, doesn’t generalize.
Sometimes such individual does generalize, but never to cause worry and anxiety in those around him/her.

67. Client Seller Open Source Management
Mr. Rossi says he had some deliveries that were not on schedule. What can we do to avoid that in the future?
The deliveries are always late and I cannot make customers happy!
Production Manager
Client
Open
Source
Management
Seller 37

68. 2) Limits, unless necessary, bad news as his/her main interest is to transmit good news.
This individual is more prone to transmit positive news, the goal achieved, and progress as to give confidence to his or her team.
Is also able to proactively compliment those around him/her.
At times, if unnecessary, he or she does not even tell others about some negative news.

69. Our boss is very happy with your work!
Frank is a great employee, although he can certainly improve his management style.
Open
Source
Management 39

70. 3) When reporting conversations, he or she does not modify them, and actually removes elements that might cause useless anxiety or stress in others.
In case he/she needs to report conversations or facts that are negative, he/she tries to deliver them in a positive and productive way.

71. Open Source Management Will do, Francesca. Ok Boss! 41
Between 5 and 6 you must complete the report for our boss. If you need help I’m here for you!
I cannot believe that John still has to complete the report! Tell him that he has to finish it by tonight or else!
Will do, Francesca.
Ok Boss!
Open
Source
Management 41

72. 4) The motivating individual questions and corrects his/her behavior when others point out something that is not good or that causes troubles
Hence, even when standing up for his ideas, it is possible to reason with him/her to improve his course of action and his behavior.
It's a person who constantly try to improve thus gaining benefit from training and coaching.

73. In production demand that you draw pieces in different scale otherwise they're not clear for customers.
Project

74. NOTE
All the answers from the D. I. to something you point out about him/her have something in common: he/she will justify his/her negative behavior even by accusing you if necessary, and he/she will not change it anyway

75. 5) People around that Motivating Individual feel good, are happy, have high morale, they overcome their own uncertainties and they improve both in work and in personal life
Around the Motivating Individual we find several winners, while close to the D.I. we find many losers or individuals that although in the end almost never fail to emerge in spite of all their great efforts in doing so.

76. This is the new bonus plan
When he is in charge we gain more money and we feel better
This is the new bonus plan
Mark is really great. I owe him a lot of my succes
Everytime I meet him I feel better.

77. The World is based on 2