2. CHAPTER TEN OVERVIEW SECTION 10.1 - ENTERPRISE RESOURCE PLANNING
Core ERP Components
Extended ERP Components
Integrating SCM, CRM, and ERP
Measuring ERP Success
Choosing ERP Software
SECTION 10.2 – COLLABORATION SYSTEMS
Teams, Partnerships, and Alliances
Collaboration Systems
Knowledge Management Systems
Content Management Systems
Workflow Management Systems
Groupware Systems

3. ENTERPRISE RESOURCE PLANNING
Reasons ERP systems are powerful tools
ERP is a logical solution to incompatible applications
ERP addresses global information sharing and reporting
ERP avoids the pain and expense of fixing legacy systems

4. THE HEART OF ERP
At the heart of all ERP systems is a database

5. THE EVOLUTION OF ERP

6. CORE AND EXTENDED ERP COMPONENTS

7. INTEGRATION TOOLS
Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together
Middleware
Enterprise application integration (EAI) middleware

8. MEASURING ERP SUCCESS
Balanced scorecard – enables organizations to clarify their vision and strategy and translate them into action
Balanced scorecard views the organization from four perspectives
Learning and growth
Internal business process
Customer
Financial

9. CHOOSING ERP SOFTWARE Successful ERP projects share 3 attributes
Overall fit
Off the rack
Off the rack and tailored to fit
Custom made
Proper business analysis
Successful companies spend up to 10 percent of the project budget on a business analysis
Solid implementation plans
A plan is needed to monitor the quality, objectives, and timelines

10. TEAMS, PARTNERSHIPS, AND ALLIANCES
Collaboration system – supports the work of teams by facilitating the sharing and flow of information

11. KNOWLEDGE MANAGEMENT SYSTEMS
Knowledge management (KM) – capturing, classifying, evaluating, retrieving, and sharing information assets that provides context for effective decisions and actions
Intellectual and knowledge-based assets categories: Explicit knowledge and Tacit knowledge
Best practices for transferring or recreating tacit knowledge: Shadowing and Joint problem solving

12. KNOWLEDGE MANAGEMENT SYSTEMS
Knowledge management systems include:
Knowledge repositories (databases); Expertise tools; E-learning applications; Discussion and chat technologies; Search and data mining tools
Finding out how information flows through an organization
Social networking analysis (SNA) – a process of mapping a group’s contacts (whether personal or professional) to identify who knows whom and who works with whom

13. CONTENT MANAGEMENT SYSTEMS
Content management system (CMS) – provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment
CMS marketplace includes:
Document management system (DMS)
Digital asset management system (DAM)
Web content management system (WCM)

14. WORKFLOW MANAGEMENT SYSTEMS
Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business process
Messaging-based workflow system – sends work assignments through an system
Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document

15. GROUPWARE SYSTEMS
Groupware – supports team interactions