1. Chapter 8
Managing a New and Diverse Workforce

2. Chapter 8 Objectives
Discuss the nature of diversity and distinguish between diversity management and equal employment opportunity
Identify and describe the major dimensions of diversity in organizations
Discuss the primary impact of diversity on organizations
Describe individual and organizational strategies and approaches to coping with diversity and discuss the multicultural organization
Discuss the basic issues in managing the knowledge function in organizations
Relate human resource management to social issues

3. The Nature of Workforce Diversity
Diversity = human characteristics that make people different from one another
Characteristics have no or little control over
Characteristics can adopt, drop, or modify

4. The Nature of Workforce Diversity
Trends in Workforce Diversity:
Changing Demographics
Increased Awareness
Legislation
Globalization

5. The Nature of Workforce Diversity
Changing Demographics

6. The Nature of Workforce Diversity
Diversity Management versus Equal Employment Opportunity
Equal Employment Opportunity
Treating people fairly and equitably
Taking actions that do not discriminate on the basis of some illegal criterion
Diversity Management
Recognizing and appreciating differences among people at work
Accommodating differences to the extent that is feasible and possible

7. The Nature of Workforce Diversity
Similarities Among People at Work
Have a capacity for being reasonable and understanding when confronted with reasonable behavior by others
Most People
Have a fundamental and basic desire to be treated with respect and dignity by their employer

8. The Nature of Workforce Diversity
Identical Treatment Versus Equitable Treatment
Title VII:
Religious Preference Accommodation
Gender Differences
ADA - Reasonable Accommodation
© 2012 South-Western, Cengage Learning, Inc. All rights reserved.

9. Dimensions of Diversity
The following groups have typically been left out of corporate America:
African-Americans
Asian-Americans
People with Disabilities
Foreign Born
Homosexuals
Latinos (Hispanic-Americans)
Older Workers
Religious Minorities
Women

10. The Impact of Diversity on Organizations
Diversity and Competitiveness

11. The Impact of Diversity on Organizations
Diversity and Conflict
Conflict can arise when an individual thinks that someone has been hired, promoted, or fired because of their diversity status.
Diversity that is misunderstood, misinterpreted, or that causes inappropriate interactions between people of different groups can promote conflict.

12. The Impact of Diversity on Organizations
The Bottom Line on Diversity
Diversity leads to positive outcomes such as better firm performance
When a firm reaches true diversity, subgroup conflict dynamics disappear as everyone begins to view themselves as members of the same organization.
© 2012 South-Western, Cengage Learning, Inc. All rights reserved.

13. Managing Diversity In Organizations
Individual Strategies for Dealing with Diversity
Understanding
Empathy
Tolerance
Communication

14. Managing Diversity In Organizations
Organizational Strategies for Dealing with Diversity
Organizational
Policies
Organizational Practices

15. Managing Diversity In Organizations
Organizational Strategies for Dealing with Diversity
Diversity Training
Training specifically designed to enable members of an organization to function better in a diverse workplace.

16. Managing Diversity In Organizations
Organizational Strategies for Dealing with Diversity
Organizational Culture

17. Managing Diversity In Organizations
The Multicultural Organization

18. 14 from the Western Hemisphere, both north and south 13 Africans
If we could shrink the earth's population to a village of precisely 100 people, with all the existing human ratios remaining the same, it would look like this. There would be:
61 Asians
12 Europeans
14 from the Western Hemisphere, both north and south
13 Africans
50 would be female
50 would be male
74 would be nonwhite
26 would be white
67 would be non-Christian
33 would be Christian
89 would be heterosexual
11 would be homosexual
6 people would possess 59% of the entire world's wealth and all 6 would be from the United States
80 would live in substandard housing
14 would be unable to read
33 would die of famine
1 would be near death;
1 would be near birth
7 would have a college education
8 would own a computer