WELCOME TO IRIGA CITY HALL

WELCOME TO IRIGA CITY HALL
Citizen’s Charter MISSION & VISION DEPARTMENT CITY TREASURER’S OFFICE CITY ENGINEER’S OFFICE LOCAL CIVIL REGISTRAR HUMAN RESOURCE MANAGEMENT OFFICE CITY ACCOUNTANT’S OFFICE CITY TOURISM OFFICE CITY BUDGET OFFICE CITY ASSESSOR’S OFFICE CITY HALL MAP CITY ARCHITECT’S OFFICE CITY AGRICULTURE CITY SOCIAL SERVICES AND DEVELOPMENT CITY CIVIL SECURITY UNIT CPDC OFFICE * Please click departments for details

MISSION We shall strive for a vibrant domestic economy propped up by the dynamic partnership between an innovative, competent and transparent local government unit and an empowered people; and fueled by a strong agro-ecotourism backbone and infrastructure; as well as a deep sense of pride and identity based on shared values, character and culture. Iriga City shall be the primary growth center and economic catalyst for the Bicol Region, providing for a healthy, peaceful, ecologically balanced and sustainable development of the Irigueños. The city government of Iriga shall promote and enhance the quality of life of its people while allowing for equal opportunities for economic, social, political and moral development through the effective and efficient provisions of basic services by a corps of professionalized public servants actively harnessing people's participation and sustainable ecological balance.

VISION By 2015, Iriga City shall be a premiere agro-ecotourism center in the Philippines.

City Treasurer’s Office
SERVICE VISION The collecting arm of the city government of Iriga City working efficiently, effectively and dealing with customers with utmost dedication and commitment by using systematic and automated procedure ensuring all revenues are collected and the finance of the City Government be safeguarded.

Taxpayer Map Taxpayers CITY TREASUERS OFFICE National Offices
LGU Employees National Offices Liaison Officers Barangay Officials/ Treasurers Suppliers / Dealers Local Offices Trimobile/ Padyak Operators Taxpayer Map

CYCLE OF SERVICE ` City Treasurers Office Enter the Office
Look for the officer of the day Submit the request for issuance of Certificate of Tax payment Customer waits while the transaction process Payment of Certification Waits for the approval of Certification Receives the Certificate with a smile Graceful/ Thankful and leaves the office with a smile CYCLE OF SERVICE City Treasurers Office ` SERVICE: Issuance of Certificate of Real Property Tax Payment

WORKFLOW CHART TREASURY OPERATION REVIEW DIVISION
Service :Review / Verification of Remittances of Revenue Collectors and Deputized Barangay Treasurers. WORKFLOW CHART Receive remittances Review and Verification of OR’S Record in the respective control logbooks Turn – over issued (duplicate) ORs and remittances Return Unissued OR’s

OFFICE OF THE CITY ENGINEER
SERVICE VISION SERVICE MISSION The City Engineer’s Office is united to a culture of excellence in public service by adopting the highest standards, modern technologies, innovative project management and strategies in engineering and infrastructure development of IRIGA CITY. The City Engineer’s Office through an empowered personnel, immediately response programs and services dispensed by technically competent, effective and efficient employees. Able to provide quality engineering and infrastructure services that is equitably accessible to all and lay the foundation for life-long service for the Irigueños.

Engr. HUBERTO I. IBARRIENTOS
Request Preparation of Program of Works & Cost Estimates SERVICE FLOWCHART Request for Program of Works and Detailed Cost Estimates ENGR. ALICIA I. DELIMA Desilting of Drainage Engr. ARMIN GUEVARA San Juan,Santiago,Francia,San Jose, Sagrada,San Rafael,San Pedro Engr. HUBERTO I. IBARRIENTOS Antipolo,San Ramon,Banao,San Vicente Sur,San Francisco, Sto.Domingo,Sto.Niño ENGR. MA.LOURDES DL. IBIAS La Purisima,San Roque, Sta.Cruz Norte, San Vicente Norte,Niño Jesus, Cristo Rey, La Medalla EDUARDO C. SILVA DIOSCORO I. OLIVA Vertical Project of All Barangay Engr. EDDIE BELMONTE San Miguel,San Agustin,San Isidro,Parina,Sta.Teresita,La Anunciacion,La Trinidad ENGR. ROBERTO P. BALANG Sta.Elena,San Nicolas,San Antonio, Sta.Maria, Salvacion, San Andres, Sta.Cruz, Sta.Isabel RAMON R. ONG Engineer III ELVIN V. MABANSAY City Engineer SURVEY TEAM Receiving Recording Releasing Release of (Assign Control Number) -Typing of Program Drafting Plans and Specifications Review(Checked and Verified Review (Recommending Approval) Issuance of Program of Works and Detailed Cost Estimates Assign Control No./ Release

Issuance of Business Permit Review, evaluation and approved
Structural ENGR. PELAGIO C. AUDAL Line & Grade ENGR. ALICIA I. DELIMA Architectural Arch. BARBARA CAYABYAB Electrical ENGR. ERNIE CHRISTIAN C. NACARIO ENGR. RICARDO M. ALBIA JAIME R CABALTERA Mechanical ENGR. DANILO T. SOLORIA Sanitary/Plumbing ENGR. RICAGER T. MIRANDO Electronics Receiving Recording Releasing MA. FLORIDA R. BARROGA Payment CASHIER Evaluation & Recommendation Business Permit Application Release of Approved Issuance of Business Permit Review, evaluation and approved Engr. ALICIA I. DELIMA SERVICE FLOWCHART Processing of Application for Business Permit

SERVICE FLOWCHART Processing of Application for Building Permit
INDORSEMENT TO PROPER AUTHORITIES ISSUANCE OF BUILDING PERMIT SERVICE FLOWCHART Processing of Application for Building Permit Architectural Accessibility Arch. BARBARA CAYABYAB Relocation Survey Plans & Reports, Line & Grade Engr. ALICIA I. DELIMA Receiving Recorrding Releasing Engr. FLORIDA BARROGA STRUCTURAL Engr. PELAGIO C. AUDAL ELECTRICAL Engr. ERNIE CHRISTIAN C. NACARIO Engr. RICARDO M. ALBIA MECHANICAL Engr. DANILO T. SOLORIA SANITARY/PLUMBING Engr. RICAGER T. MIRANDO ELECTRONICS Final Evaluation & Recommendation BUILDING OFFICIAL CASHIER Verification of Land Use Zoning & Other Clearances Buiding Permit Issued/Released Buiding Permit Application

PROCESSING OF FENCING PERMIT
ENGR. ALICIA DE LIMA Line & Grade - review, evaluates, assessed and recommends ENGR. PELAGIO C. AUDAL Structural Receiving Record Releasing Engr. FLORIDA R.BARROGA -Conduct actual site inspection -Building Inspector assigned Review, evaluates and approved application Engr. ALICIA I. DELIMA Cashier ISSUANCE OF FENCING PERMIT SERVICE FLOWCHART PROCESSING OF FENCING PERMIT

SERVICE FLOWCHART MOTORPOOL DIVISION
OFFICER 0F THE DAY Receiving RECORDS DIVISION Attach Reference Slip ELVIN V. MABANSAY OIC-City Engineer Approval JOVITO A. MANAOG Motorpool Officer HEAVY EQUIPTMENT OPERATOR DRIVER FIELD SERVICE FLOWCHART MOTORPOOL DIVISION (Request for Use of City-Owned Equipment) Dispatch

“A Civil Registry OFFICE which is transparent,
LOCAL CIVIL REGISTRAR SERVICE VISION “A Civil Registry OFFICE which is transparent, efficient AND effective .”

CUSTOMER SATISFACTION the information officer of
CONSOLIDATED OUTPUT KMOT CUSTOMER EXPECTATION SERVICE ENCHANCERS SERVICE STANDARDS QUALITY RESPONSIVENESS CUSTOMER SATISFACTION Approach the information officer of his/her Purpose Information officer must knowledgeable be friendly officer must always smile Seat is offered GOOD 1 MINUTE 100% Satisfied Say thank you with a smile Prepare requested document Accurate data Fees are clear NO ERROR 5 MINUTES PER DOCUMENTS

Office of the City Civil Registrar
Applicants for Marriage License, Registration, Certification, endorsement to NSO Applicants for death registration, Certification, Endorsement to NSO Applicants for Legal Instruments (Legitimation/ R.A. 9255) Applicants for Wrongly Registered NSO, SSS, EMBASSY, LCR/MCR Applicants for Out- of- town Registration Applicants for Registration of Court Orders, Adoption, Correction of Entry, Presumptive Death, Nullity of Marriage, Change of first name. Applicants for R.A (Correction of Clerical Errors, Change of First Name, Migrant Petition Applicants for Birth Registration, Certification, Endorsement to NSO

Then Now

CITY BUDGET OFFICE

ORGANIZATIONAL CHART FANNY H. TURIANO DELIA R. CORNELIO
OIC-City Budget Officer DELIA R. CORNELIO Budget Officer IV MA.JANE M. SUMAYAO Budget Officer III MA. ARLENE L. DAVILA * Budgeting Assistant II REMEDIOS B. DOROSAN Administrative Aide I ELENA MARIA V. PORTEA Budgeting Aide ELEANOR C. PANCHO Budgeting Side EMILIA N. LUCEÑA** Administrative Aide III RUPERTO P. DE LA TORRE Administrative Aide III*** PHILIP B. MAGISTRADO** Administrative Aide III

The Budget Cycle Budget Preparation Authorization Accountability
Execution Review The Budget Cycle

Work Flow Chart (processing of disbursement vouchers, city/labor payrolls and other claims)
ELEANOR C. PANCHO MA. JANE M. SUMAYAO Receives/releases incoming/outgoing communications, disbursement vouchers, city/labor payrolls and other claims. ELENA MARIA V. PORTEA Verifies & records transactions to the obligation request record book. Records/posts the transaction to their respective index of payments. DELIA R. CORNELIO FANNY H. TURIANO Evaluates & reviews the documents and post the same to the RAAOPS, RAOMO, RAOCO & RAOFE. Final Approval/Disapproval of transactions.

City Accountant, OCPDC,CTO National Offices: COA,PNP,BJMP,RTC,MTCC
CUSTOMER’S MAP City Mayor SP Members Barangay Officials City Accountant, OCPDC,CTO Creditor CBO National Offices: COA,PNP,BJMP,RTC,MTCC Banking/ Lending Institutions Other local Offices Media NGO’s COOPs Vice Mayor Constituents

CITY ACCOUNTANT’S OFFICE

HUMAN RESOURCE MANAGEMENT OFFICE

SERVICE VALUES We are orderly We are noble We are respectful
We believe that all employees are all in order in their daily habit and work. We are noble We are God-loving and steadfast public servants We are respectful We believe that “Public Office is a Public Thrust”

CONTRACTUAL EMPLOYEES
LGU Regular Employees CUSTOMER MAP APPLICANTS CEO OJT / STUDENTS RETIREES HRMO RESEARCHERS FAMILY OF EMPLOYEES WALK-IN CLIENT FAMILY OF RETIREES CONTRACTUAL EMPLOYEES HRMO STAFF CSC

HRMO Cycle of Service (application for 1-10 days leave of absence)
Approach the OD (Inquire Application for Leave) Go to Personnel In-charge Request for the Application for Leave Enter the Office Wait while the application is being prepared Leave HRMO HRMO Cycle of Service (application for 1-10 days leave of absence) Receives the application Sign in the Logbook Receives the approved application Sign the Application Wait for the release Go to the Dept. Head for Approval Submit the Application for Approval

Human Resource Management Division Customer Feedback Instrument
TO OUR VALUED CUSTOMER: As part of our continuing effort to give you excellent service, we would appreciate if you give us feedback on our services particularly on the application for Leave of Absence. We assure you that yours answers will be held confidential. INSTRUCTION: On a scale of 1-4, (1 Strongly Disagree, 2-Disagree; 3-Agree; 4-Strongly agree). Please check the appropriate box that corresponds to your answer in the following statements that describes your experience in our PART I : OFFICE ENVIRONMENT The Office is clean The waiting area is comfortable The office is well-arranged PART II OFFICE PERSONNEL They are always available They wear their proper uniform & ID They are approachable They are courteous They are knowledgeable The signatories are always available They attend to my purpose promptly.

HRMO Performance Pledge
We will build and sustain among employees a culture of good values and healthful environment We will ensure at all times that employees are informed of their rights, benefits and privileges. We will develop and implement innovative policies, programs and projects that meet the needs of the employees. We will promptly and fairly resolve all personnel cases brought before it. We will safeguard the integrity of the employees. We will assist and advise the Local Chief Executive in the development, formulation and execution of policies of personnel management in accordance with the Civil Service Laws and Rules.

CITY TOURISM OFFICE

Business Establishment IRIGA CITY TOURISM OFFICE
Chief Executive Officer Dept. Head Business Establishment Reigning Beauties Researchers IRIGA CITY TOURISM OFFICE National Agencies Event Organizers Tourism Council Media Barangays Tourists Mountaineers

Experience…..Iriga!!! I nnovative in marketing strategies, research and techniques to contribute to local economic growth. estpectful to our culture and shared values. ntegrity is our commitment to provide the highest professional/excellent service. ood governance ccountable Public Servant R I G A

MARKETING STRATEGIES - promotion of nature-based activities such as; mountain climbing - play host to National conventions, congress and seminars. - maintain Tourism Information Centers - formulation, packaging and promotion of new and specially-priced tour packages

- widen market exposure through
participation to various travel, tourism and trade fairs - strengthen meetings, incentive and conventions through hosting - produce varied forms of tourism collaterals, ie. Posters, tarpaulins, postcards, flyers, brochures, etc.

To our valued clients: As part of our continuing effort to give you excellent service, we would appreciate if you give us your feedback on our service. We will assure you that your answers will be held confidential. Instruction : On a scale of 1 – 4 where 1 – strongly disagree, 2 disagree 3 – agree, 4 – strongly agree : please check the appropriate box that corresponds to your answer in the following statements the best describes your experience in our office. Part I: Office Environment The office is clean The office orderly The visitor’s area is comfortable The office has a bulletin information.

OFFICE of the CITY ACCOUNTANT

SERVICE VISION Effective, reliable, verifiable, updated and transparent financial accounting system that is electronically accessible to the PUBLIC.

SERVICE VALUES We are ORDERLY(We always keep our office clean and order) We are GENEROUS (We always deliver our services in on unconditional manner) We are RESOURCEFUL (We often use the recycled paper for some useful matter) We are RESPECTFUL (We appreciate, entertain all kinds of customer with respect regardless of their standing in the society)

SERVICE STRATEGIES To ensure that fiscal transactions are in accordance with updated accounting and auditing rules and regulation To promote teamwork in the pursuit of efficient accounting services Close coordination with the Office of the City Auditor

SERVICE IMPROVEMENT RECOMMENDATIONS
Provide & Assist in Filling-up forms. Ask about the accomplishment of his/her transaction. We provide clients post-in-flow chart. Assist the customers to proceed to the service counters, waiting areas as they enter the office. Computer database is recommended for appropriate and accurate recording. Provide assistance to the customers by helping them call through phone to the other agencies concern.

SERVICE IMPROVEMENT RECOMMENDATIONS
7. Provide manual for easy understanding. 8. Service trainings and seminars, be not limited to the department head and assistant so that any improvement, knowledge and understanding are for the benefit of the entire department. CFI- CUSTOMERS FEEDBACK INSTRUMENT OFFICE PERSONNEL: Intelligent & professional enough to transact with, wearing office uniform is mandated while Friday proper office attire. Very accommodating & always serve the customer with a SMILE. OFFICE PROCEDURE: Vouchers and payrolls signed and approved by the City Accountant are now recommended for checking or cash disbursement at the City Treasurer office.

NAME OF PERSON RESPONSIBLE
PERFORMANCE PLEDGES SERVICE RESPONSE TIME NAME OF PERSON RESPONSIBLE Payroll processing includes obligation of accounts, entries at Journal Entry Vouchers and Posting in RAOPS (Registry of Allotment for Personal Services). 3 minutes/ Payroll Lorena Arcega Issuance of GSIS, Pag-Ibig, Philhealth, BIRCertifications to LGU Employees (Sourced from Database). 3 minutes /Certification Regina S. Sahurda Francia P. Padrigon Lorena A. Arcega Violeta R. Ignao Mariflor C. Salamante Receiving, recording of all in & out transactions and communications. 2 minutes Purificacion Dorosan Processing of vouchers includes receiving, journalizing and JEV Entries to General Fund, Trust Fund and SEF. 3 minutes Maricyl P. Borja Roberto C. Andalis Jr. Processing of various barangay transactions includes ocular inspection of project and delivered items, issuance of checks. 1-2 hours Norelyn Lumabe Amy Adorna Filipina D. Loquias Approval of the above transactions. 3-5 minutes Beverly B. Espiritu

ACCOUNTING Slogan: “Being Credible means Public Acceptance”

Office of the City Assessor

SERVICE VISION The assessor’s Office, a leading revenue source and provider of the Local Government Unit manned by competent, hardworking and client-friendly personnel, equipped with automated service system for an effective and efficient real property assessment designed to generate sufficient resources for the rapid growth and development of the City as a metropolis with ecologically balanced and sustainable environment thereby making it a nice place to live in.

SLOGAN –Battle Cry We are proud to serve our clients. If there are taxes, there is growth and developments

SERVICE STRATEGIES We establish a computerized and systematic method of real property assessment in the manner prescribed b y our comprehensive and time-phased Plan of Action on real property tax revenue generation and Assessment Rolls maintenance, in accordance with rues and regulations issued by the Department of Finance; We prepare, install and maintain a real property identification system thru tax mapping showing graphically all properties subject to assessment within the city and gather all necessary new data concerning the possible updating of the same;

We appraise and assess real properties in accordance with the Schedule of Fair Market Values duly approved and enacted into an Ordinance by the Local Sanggunian, after the required publication, pursuant to R.A. 7160, and conduct frequent physical surveys or ocular inspection to determine if all real properties are properly classified and assessed; We undertake General Revision of real property assessments every three (3) years and thereafter as mandated by R.A. 7160;

We keep record of all transfers, leases/mortgages, rentals’ insurance, cost of construction of buildings and other improvements on land, land income and other source of data needed in the preparation of the subsequent schedule of market values as well as for other appraisal and assessment purposes; We cancel assessment in case of duplication of assessment on one property, and eliminate fro m the Assessment Roll of taxable properties those which have been destroyed or have suffered permanent loss of value by reason of storm, flood, fire or other calamity, or being exempt properties that have been improperly included in the same.

We enforce uniformly the exemptions from real property tax as officially prescribed;
We decrease the assessment where the property previously assessed has suffered a substantial loss of value by reason of physical and economic obsolescence and/or increase the assessment where improvements and repairs have been made upon the property subsequent to the last assessment; We intensify Information, Education, Communication, and motivation campaign on real property assessment and tax collection at the Barangay level;

We send office staff to seminar workshops to participate and improve their skills and ability;
We maintain a conductive atmosphere of the office to both employees and the transacting public or customers; We conduct regular meeting with office staff to trace out problems and establish a solution and improve more our delivery of the services.

CYCLE OF SERVICE (Issuance of Certified True Copy of the Tax Declaration)
10. Leaves the Office 9. Receives the Certified True Copy of the Tax Declaration 1. Look for the City Assessor’s Office 8. Wait for the approval of the transaction 2. Enter the Office 3. look for the officer of the day 7. Submit the requirements 6. Pay Certification and Research Fee at the CTO 4. Ask for the requirements 5. Fill-up the Request Form

CITY ARCHITECT’S OFFICE
City of Iriga DEPARTMENT OR OFFICE CUSTOMER’S MAP CHIEF EXECUTIVE SUPPLIERS OTHER NATIONAL GOVERNMENT AGENCIES BARGY. OFFICIALS CITY ARCHITECT'S OFFICE LGU OFFICES CONTRACTORS STUDENTS BLDG/BUS PERMIT APPLICANTS

CITY ARCHITECT’S OFFICE City of Iriga
SERVICE VALUES We are orderly - we maintain a well kept & pleasant environment. - we always wear the prescribed uniform. We are noble - we are alert to give service to our customers. - we generously share our talents & abilities. - we work free overtime if needed. We are respectful - we uphold & protect the rights our customers. - we give priority to elderly & PWD’s We are resourceful - we exercise all our efforts, energy & resources to meet needs with satisfaction. We are industrious - we pledge to work hard during office hours & beyond. We are persistent - we commit to pursue quality service. We are frugal - we take good care our appliance, equipment & other facilities. - we re-used, reduce & recycle resources. We are dependable - we produced the desired output at the right time & is accountable to it. - we work as a team with high esteem & integrity. We are patient/tolerant - we accommodate & treat everyone cordially. - we always take time to explain technical matters to customers. We are humble - we serve customers with humility. - we listen to suggestions, accept mistakes & correct them. We are truthful - we believe that honesty is the best policy. - we adopt/follow standard policies & requirements for best results. We are compassionate - we always ready to assists our customers. - we recommend environmental friendly practices.

SERVICE VISION : A frontline in the delivery of architectural planning, design and construction of government buildings and facilities with competent, ingenious and resourceful staff striving for well planned environment for the Irigueños.

SERVICE STRATEGIES SLOGAN “SHELTER IS A BASIC NEED OF HUMAN LIFE” We recommend proper planning and development of structures, sites & blighted areas. We prepare plans, programs and cost estimates for construction and maintenance of government buildings and facilities. Enhance delivery of basic services through regular monitoring & evaluation system. Provide technical assistance to other LGU offices, barangays, national government agencies & NGO’s. Help increase local revenues through strict enforcement of the NBC & prompt processing of building annual inspection certificates. Disabled friendly buildings & facilities through strict enforcement of Accessibility Law ( BP 344 ). Encourage continuous updating on latest design & technology among staff. We adopt participatory development.

FUNCTIONS: 1.) Takes charge a) Buildings of architectural b) site planning & c) engineering structures design and other a) Preparation of related architectural plans bill of materials, cost services estimates & specifications 2.) Repair & maintenance General conditions of government buildings b). Project supervision & & other facilities, general administration of: (furniture's & fixtures) construction renovation repair preservation restoration 3.) Evaluate setbacks building minimum room areas & verification business permit under architectural aspect 3.) Others backdrop lettering decoration logo’s

CYCLE OF SERVICE LEAVE THE OFFICE ENTER THE OFFICE SIGNATURE OF DOCUMENTS LOOK FOR THE OFFICER OF THE DAY REVIEW PLANS, ESTIMATES & POW PRESENT REQUEST DOCUMENT FROM CMO PREPARE PLANS, ESTIMATES, & POW WAIT FOR WORK ASSIGNMENT SLIP DISCUSS REQUEST WITH THE PROJECT INCHARGE

Republic of the Philippines City of Iriga CITY ARCHITECT’S OFFICE Customer Feedback REQUEST FOR PROJECT DESIGN To Our valued Clients: As part of our continuing effort to give you excellent service, we would appreciate if you give us our feedback on our services particularly on the REQUEST FOR PROJECT DESIGN, we will assure you that your answer’s will held confidential. Instruction: On scale of 1-4 where 1- Strongly Disagree, 2- Disagree, 3- Agree, 4- Strongly Agree: Please check in the appropriate box that corresponds to your answer in the following statements the best describes your experience in our Part I: Office Environment 1. The Office is Clean The waiting area is comfortable 3. Signage are in place to guide customers Part II: Office Personnel 1. The personnel arrived on time 2. They wear their proper uniform and I.D. 3. They attend to my purpose promptly 4. They are accommodating & friendly 5. They are competent Part III. Office Procedure 1. The Waiting time to be serve is short 2. Records on file 3. Attending my request is fast 4. The instruction and advice to me is clear 1 2 3 4

CITY AGRICULTURE OFFICE

DEPLOYMENT OF PERSONNEL
Name of Personnel Duties and Functions Brgy. Coverage Commodities Area Covered 1.CECILIA L. BALDINARO Conduct farm/home visit. Conduct Farmer’s training/meeting. Establishes demo project on rice varietal trial. Assist farmer’s subsidy, farmer’s organization and cooperative avail farm inputs. Assist farmer’s avail production loan on rice, corn and grafted seedlings. Prepares/consolidates/submit monthly/periodic report. Act as officer of the day. Attend conferences/coordinates with other NGAs/NGOs. Participate/attend to social and civic activies. Analyze soil fertility thru soil test kit analysis. Establishes demo project on corn by using Bio-N, soil fertility trial by using different level of lime. Assist farmer’s avail free trichogramma for corn. Establish techno-demo on grafted pili seedlings. Assist farmer’s pili dispersal. Sto. Nino Banao Sta. Maria Rice Fishpond Coconut Fruit trees 515 has 12 has 450 has 100 has 2. ANIDA G. BERANGO La Purisima La Anunciacion San Juan Corn 429 has 40 has 85 has 10 has 65 has 3. JUDITA J. IGNAO San Antonio La Trinidad 484 has 30 has 6 has 4. FRANCIA P. NAVALES San Jose Sto. Domingo Francia 288 has 5. FELISA B. YATER San Isidro San Nicolas San Miguel 255 has 129 has

Name of Personnel Duties and Functions Brgy Coverage Commodities
Area Covered 6. TERESITA B. BARCE San Ramon San Rafael Cristo Rey Sta. Isabel Rice Corn 121.5 has 328 has 7. MARLY L.CORPORAL San Andres San Vicente Norte Sta. Teresita 413 has 8. JONAFEL A. TADURAN Sta. Maria San Pedro Niño Jesus All Barangay Vegetables Root crops 40 has 622 has 120 has 200 has 9. ROSELLE R. ARNANTE La Medalla Sur Sta. Cruz Sur Fishpond 279 has 4 has 10. EDGAR C. OLIVA

PRODUCTION DATA 2008 RICE CORN VEGETABLES ROOT CROPS
Production , M.T. 4.11 Area , 900 has No. of Farmers - 6,834 CORN Production ,550 Area ,200 has No. of Farmers VEGETABLES Production m.t Area has No. of Farmers ROOT CROPS Production m.t Area has

INPUTS SUBSIDY RICE Certified Seeds- Full Subsidy
No. of Bags Distributed No. of Recipients Area has 50:50 Scheme Certified Seeds No. of Bags Distributed - 792 No. of Recipients Area has Fertilizer Inoculants (Bio N/ vital/ Bio Con) No. Of Packets Distributed packets No. of Recipients _ 243 Area has Fertilizer discount coupons No. of Coupons Distributed No. of Recipients Area has

No. of Bags Distributed - 15
CORN Hybrid Yellow Corn No. of Bags Distributed - 15 No. of Recipients - 15 Area has OPV WHITE No. of Bags Distributed - 25 No. of Recipients - 25 Area has VEGETABLES (Assorted) Backyard Garden No. of Recipients No. of Packets Distributed Commercial Scale No. of Recipients - 45 Area has

Area Targeted - 800 has Area Targeted - 200 has
TARGETS (Additional) 2009 RICE (Upland Rice) Area Targeted has No. of Recipients Corn Area Targeted - 2,282 has No. of Recipients - 1,646 VEGETABLES Area Targeted has No. of Recipients

SERVICE MISSION TO HARNESS A HARMONIOUS FARMING SYSTEM TECHNOLOGY FOR THE PRODUCTION OF MARKET AND RESEARCH BASED AGRICULTURAL PRODUCTS THAT WILL ATTAIN AVAILABLE, AFFORDABLE AND ACCESSIBLE STAPLE FOODS FOR THE IRIGUEÑOS AT ALL TIMES.

SERVICE VISION AN OFFICE OF THE CITY THAT PROVIDE TECHNICAL ASSISTANCE TO FARMERS BY A PROFESSIONAL AND ACCOMODATING EXTENSION WORKERS WITH UTMOST RESPECT AND DEDICATIONS. EQUIPPED WITH TECHNOLOGY- DRIVEN FARMING SYSTEM AND FARM MACHINERIES SUPPORTED WITH POST HARVEST FACILITIES, FARM-TO-MARKET ROADS AND EFFICIENT MARKETING SYSTEMS, GEARED TOWARDS INCREASE IN PRODUCTIVITY AND SELF- SUFFICIENCY WHILE MAINTAINING THE BALANCE OF ECOSYSTEM.

CITY AGRICULTURE OFFICE (Request Technical Assistance on
Occurrence of Pest and Disease On Rice CLIENT/CUSTOMER ENTER THE OFFICE CLIENT/CUSTOMER VERY THANKFUL/ GRATEFUL LOOK FOR TECHNICIAN ASSIGNED IN THE BARANGAY SOLUTIONS ON THE PROBLEM RECOMMENDED TO THE CUSTOMER AT ASSIGNED INTERVIEW CUSTOMER/DISCUSS PROBLEM/ DISEASE OF THE CROP DETAILED INFORMATION ON THE QUIRIES/PROBLEM DISCUSSED/PROVIDED TO THE CUSTOMER SET SCHEDULE OF FIELD OCCULAR INSPECTION AT CONCERNED CONDUCTS ACTUAL FARM VISIT/ ASSESMENT OF CROPS

CUSTOMER MAP CITY AGRICULTURIST OFFICE WALK IN FARMERS CORN FARMERS
VEGETABLE FARMERS STUDENTS RESEARCHERS NIA ATI CSSAC DARS RICE FARMERS CITY AGRICULTURIST OFFICE RICE FARMERS CO-PEERS NGO’S CHEMICALS & FERTILIZER REPRESENTATION FARMERS ASSOCIATION AGRICULTURAL COOP HVCC FARMERS FISH FARMERS

OFFICE OF THE CITY SOCIAL SERVICES AND DEVELOPMENT City of Iriga

Office of the City Social Welfare and Development
OCSWD CUSTOMER MAP Children (pre-schooler) Day Care Children SPECIAL CASES Child Abuse Street Children Child Laborer CICL VAWC/Court Cases Psychotic, vagrant, mentally ill Women Office of the City Social Welfare and Development Disadvantaged Families (family heads and other needy adults Youth (OSYs) 15-24 yrs. old LEGEND: Customer we serve most Customer dependent on us Customer that consume most of our time Person with Disabilities Distressed Individuals, Disaster Victims (man-made & Natural) Senior Citizens (60 yers. Old & above}

SERVICE VISION An office that provides efficient and effective social welfare programs and services to uplift the quality of life of the less privilege individuals, families and communities of Iriga City through a harmonious working environment share positive values and noble character of personnel.

OCSWD Service Values 1. We are Orderly/Punctual 2. We are Noble
We always wear our prescribed uniforms and come to office on time We work in a clean and orderly office 2. We are Noble We consider our customers as important “tao” or individual as such we treat them with dignity 3. We are Respectful We observe secrecy, confidentiality and professionalism in dealing with our customers.

OCSWD Service Values 4. We are Resourceful 5. We are Industrious
We explore outside resources in maximizing our assistance in satisfying our customers 5. We are Industrious We render services beyond prescribed working hours in times of crisis, disaster even without additional pay 6. We are Thrifty We save used materials for future recycling.

OCSWD Service Values 7. We are Dependable 8. We are Decisive
We work/help in enhancing the coping capabilities of our customers to overcome crisis situation. 8. We are Decisive We are determined to serve our customers based on principles and righteousness 9. We are Tolerant We are ready/willing to serve our customers, assist their weaknesses and support/enhance their strength thereby prioritizing their needs and problems.

OCSWD Service Values 10. We are Humble 11. We are Just
We work beyond our limits to serve our customer without expecting reward/recognition 11. We are Just We are fair in dealing with our customers 12. We are Compassionate We empathize with our customer and develop their potential and be self-reliant and empowered individuals

SERVICE STRATEGIES “Kapag may ACCESS May SUCCESS”
We establish, maintain linkages with GOs, NGOs, NGAs and Pos to answer the needs and problems of our customers. We attend and conduct trainings, echo- trainings, peer teaching, case conferences to service providers and customers to enhance knowledge, skills and attitudes. We come up with a data banking of our customers We organize, federate customer into a social welfare empowered groups “Kapag may ACCESS May SUCCESS”

FLOW OF OFFICE TRANSACTION
1. Customer enters the office 2. Customer talks to Office of the Day 10. Customer gets the needed action 3. Customer sees the Social Worker OCSWD FLOW OF OFFICE TRANSACTION 4. Customer express purpose or needs 9. Costumer Receives Notice 8. Customer leaves Office/for completed transaction/awaits notice 5.Customer receives orientation on the policies and procedures of office service delivery 7. Customer submits to Social Worker required papers 6. Customer accomplishes pertinent papers

Civil Security Unit

FUNCTION: Securing government properties, maintains order and tasks to enforce ordinances on revenue, truancy, sanitary and traffic order

SERVICE VISION, VALUES & STRATEGIES

A frontier in molding discipline and character building to the citizenry of the city anchored on the culture values of the Iregueños.

VISION A public safety office manned by highly competent, dedicated, disciplined and motivated enforcer working in partnership with the community to ensure an and effective, implementation of laws and ordinances thereby providing a business friendly atmosphere necessary for the attainment of the city's dream of becoming premier agro-ecotourism center of the Philippines.

MISSION To Enforce local laws and Ordinances, to prevent and control crimes, to maintain Peace and Order, and to ensure public safety and internal security in support of local Police Authority and in Partnership with the community in order to transform every citizen of the City into a "KUNTENTONG IRIGUEÑO"

The four major activities

Enforcement of Revenue Code of Iriga
PROGRAM/ACTIVITY Enforcement of Revenue Code of Iriga Jeep, Van & Truck

OBJECTIVE Fair and equal enforcement of local Tax Revenue TASK/RESPONSIBILITIES Increase Collection of Revenue for the City

RESULT/EFFECT 1. Truck and/or vans that transport goods within the City have been compelled to pay the necessary tax; and 2. Target collection, as required by the CTO, have been surpassed. CONSTRAINTS/OBSTACLE 1. Lack of mobility; some truck vans hide in some places in the city to evade fees.

Enforcement of Anti-Truancy
PROGRAM/ACTIVITY Enforcement of Anti-Truancy

Result/Effect Students who frequent establishments such as Bars, Stores offering liquor or intoxicating beverages have been minimized. Many Students have been apprehended and their names turned over to concerned schools for their disciplinary action (follow-up operations were also carried out). Public and private schools are fully supportive to the purpose of the campaign. Several information dissemination campaign about the Truancy were held.

PROGRAM/ACTIVITY Health and Sanitary

OBJECTIVE To instill awareness of cleanliness and better environment to all concerned. TASKS/RESPONSIBILITIES Free from unsanitary foods in the city

Task/Responsibilities
Violators of the City’s Sanitary Code have been fined and some reprimanded only, e.g.: Eateries/Restaurants Daily roving on all existing eateries within the city have been performed to determine compliance of the previous findings in violation of the Sanitary Code.

Enforcement of Transport & Traffic Ordinance
PROGRAM/ACTIVITY Enforcement of Transport & Traffic Ordinance

OBJECTIVE To Discipline Citizenry TASK/RESPONSIBILITIES Traffic Order and Safety within the City

RESULT/EFFECT a. Generally, the people as well as drivers of motor vehicles within the city learned to follow traffic rules and regulations, as compared before, and in neighboring towns of the City

b. Retrieval tickets issued by the city terminal reached to an average of 500 tickets a day where 20% percent thereof were issued citation tickets for loading and unloading not in the area designated c. Children in the school zone have been safe from traffic accident d. Through its special security on duty during the occasion or activities of the city, public order and safety were maintained.

e. He received public support as shown by some concerned constituent and private individual who even offered donation, i.e.: T- shirt for the enforcers. f. Number of violators who were prosecuted have tremendously increased due to a uniform, fair and strict enforcement of traffic rules being a “Character City”.

OCPDC IRIGA Management Report

OCPDC Service Vision An innovative development planning office and think tank of the City Government, complemented with versatile, courteous, responsible and diligent employees providing automated, quality and professionalized participatory planning, project development and implementation, coordination and monitoring services for the total development of the city.

OCPDC “Excellent/Innovative Development Planning Services -
A Shared Responsibility” OCPDC

WELCOME TO IRIGA CITY HALL

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WELCOME TO IRIGA CITY HALL

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