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Published byHector Daniels Modified over 7 years ago
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Vehicle Adaption Services: Evaluation of the process
Hanlie Botha Kevin Clarkin Hamish Whistler Marisa Witzel Psychology Department University of Waikato
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Please hold questions to the end!
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IMAGINE …
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Overview of Presentation
Background Research aims Process & Product Methods & Procedures Suggestions/Future plans Questions
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VEHICLE ADAPTION SERVICES (VAS)
1952 victims to polio 1972, vehicles modified per year 1984 subsidiary of Matangi Motors Ltd ACC came to be - funding availability 1999 VAS was formed 2000 first modified vehicle produced
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KIA INDEPENDENCE
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The VAS Experience “We wanted something which enabled them [the client] to access the vehicle easily, would [allow them] to have some dignity when traveling in the vehicle, and not spell out ‘disability’.” Wayne Brocket
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The Problem
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What We Did… Information was collected via interviews with management.
Build manual review. Systems analysis model was designed. 2 questionnaires (1 management &1 staff) measuring job characteristics. A third questionnaire redistributed to management.
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Systems Analysis
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Issues We Found… Physical space Organizational culture Training
(Respect and Problem solving) Training Work/life balance Workload COMMUNICATION!!
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Suggestions Performance Reviews One on One conversations
- Workload discussions One on One conversations Staff meetings Delegate Assistance Physical space
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Future Expansion Plan
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Summary Process & Products Methods & Procedures
Emphasis on streamlining the production process in order to raise production Methods & Procedures Interviews, build manual review, questionnaires to establish employee needs Suggestions & Future Plans Performance Reviews, conversations, meetings as well as expansion of the workspace.
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Questions?
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