1. NOVOTEL HYDERABAD CONVENTION CENTRE

2. INTRODUCTION
Novotel Hyderabad Convention Centre is located in Hyderabad’s IT and Business district and is connected to South Asia’s finest convention centre – Hyderabad International Convention Centre, offering state of the art exhibition, meeting and convention services. The hotel is 45 minutes drive from The Rajiv Gandhi International Airport and spread over 15 acres. It has been designed to provide a comfortable and business-friendly environment for the business traveler. Key features are Hi-speed internet, Wi-Fi enabled rooms, international restaurant, contemporary bar, and 24 hours gym with massage facilities.
Reasons to stay at Novotel Hyderabad Convention Centre.
Located in HITEC City, get to work in less than 10 minutes
Complimentary shuttle service available for most offices in the area
Free Wi-Fi Internet Access (256 kbps) in all Rooms
24 Hour Gym and Swimming pool
Unwinding and relaxing options
Flawless service to make your stay comfortable and easy.

3. ACCOMMODATION Comfort and Convenience in Hyderabad’s Business District
Novotel Hyderabad Convention Centre has 287 rooms which offer unmatched modern comfort, contemporary décor and an ambience of spaciousness for both business and leisure travellers. Each room features Wifi internet access, high-speed transmission line, mini bar, safety deposit box, telephone and satellite / cable TV. Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

4. SUPERIOR ROOM
Superior rooms combine contemporary décor with flexible work areas. Additional to all the regular features, each Superior room features amenities meant for guest comfort. The rooms are spacious room with 1 Queen bed or 2 Single beds.

5. PREMIER FLOOR
The Premier Floor caters especially to business travellers. Each room measures a spacious twenty six square meters and is equipped to provide an elegant living area and work space. Premier rooms comes equipped with an electronic safe and a full marble bathroom featuring a tub and shower combination. Premier Floor guests have exclusive access to the Premier Lounge and a host of amenities suited for the business traveller including complimentary:

6. EXECUTIVE SUITE
Executive Suites are designed with separate bedroom and living areas to offer unparalleled privacy. These Suites come with a host of amenities suited for the business traveller.

7. JUNIOR SUITE
The Junior Suite offers space and comfort ideal for a relaxed getaway or a demanding business trip. Large, well-designed, the suite includes separate lounge and bathroom.

8. Restaurants & Bars
Nestled in the hub of Hyderabad’s IT and Business sector, Novotel Hyderabad Convention Center welcomes you to an oasis of hospitality, elegance and impeccable service.
The finest menu of dining options in the city…delights your taste buds!
While you’re at Novotel Hyderabad Convention Center you can pamper your taste buds with Hyderabad restaurants offering culinary delights from across the globe – right from Local to Continental, Mediterranean to Italian, Oriental to Mexican and much more. Taste the best of the world!

9. Le Café
Novotel proudly presents the only one European styled side walk café in town….Le Café. Located along the corridor connecting the hotel to HICC, Le Café offers guests a variety of finest teas, exotic coffees, breads, bakes and assorted confectionery items. Guests can grab a bite or beverage, set up a quick meeting in an informal yet state-of-the-art ambience, or browse the take-away menu for a range of specialty cakes and delicious goodies.

10. The Square
The Square is the signature restaurant of Novotel hotels in the Asia Pacific region. Set against a contemporary European Décor, The Square at Novotel Hyderabad Convention Centre is a multi-cuisine restaurant serving a lavish buffet overlooking the three live cooking stations. The ambience of the restaurant is chic and friendly.

11. The Bar
In all Novotel hotels throughout the world the bar is simply known as ‘The Bar’. The Bar at Novotel Hyderabad Convention Centre provides a wide selection of beverages including cocktails, shooters, wines, spirits and beer. The live music is from Wednesday to Monday.

12. La Cantina
La Cantina our specialty Mexican restaurant is located by the poolside with a conventional Mexican household ambience. The restaurant serves soul-searing Mexican delicacies, variety of tequilas and stone baked pizzas.
The restaurant offers multiple seating options including cosy interiors, poolside, terrace and alfresco.

13. Hyderabad International Convention Centre (HICC) is managed by AccorHotels, one of the world’s leading hotel operators, and is jointly owned by Emaar Properties PJSC Dubai and Telangana State Industrial Infrastructure Corporation Ltd.  HICC is a purpose-built, state-of-the-art convention facility, the first of its kind in South Asia. It features an internal hall measuring 6,480 square meters that can be partitioned into six smaller halls.

14. Overview
Hyderabad International Convention Centre (HICC) is managed by AccorHotels, one of the world’s leading hotel operators, and is jointly owned by Emaar Properties PJSC Dubai and Telangana State Industrial Infrastructure Corporation Ltd.  HICC is a purpose-built, state-of-the-art convention facility, the first of its kind in South Asia. It features an internal hall measuring 6,480 square meters that can be partitioned into six smaller halls.

15. Facility Guide
A world class, state-of-the-art venue with a pillar-less internal hall spanning 6,480 sq. meters and a decade of legacy, HICC is the first of its kind convention destination in South Asia.

16. FRONT OFFICE

17. DIFFERENT AREAS OF THE FRONT OFFICE
Reception.
Cashier.
Concierge.
Telex and Fax.
Reservation

18. RECEPTION RECEIVING MESSAGES TRANSMITTAL SLIP ROOM CHANGE MAINTENANCE
HANDOVER

19. RESERVATIONS
GUARANTED RESERVATION
NON GUARANTEED RESERVATION

20. CONCIERGE
Provides a dependable, professional limousine service to the guest as per the organizational standards.
Ensures proper ticketing and other travel arrangements for the in-house guests.
Facilitates within organizational norms, any internal or external errand/services a guest may request for.
Responsible for ensuring reservations for guest in desired outlets, hotels, entertainment or service facilities.
Defines the organization of work within the department including assignments schedules and vacations for the staff.
Ensures all records/documentation is properly maintained as per the requirement of the organization.
Ensures the smooth operation at the airport to make sure that assistance is provided to pre-designated guests on arrival and departure.
Concierge is responsible for the availability of cellular phones either from the stock or arranging from rental agency.
Responsible to make arrangement for charter aircrafts through the Oberon Air Services and from other agencies in case of non-availability.

21. THE BELL DESK
Morning newspapers are sorted and banged outside rooms by night shift.
Guest is explained about hotel and room facilities including mini-bar on check up.
Guest baggage handled and carried to rooms in check-ins and removed and brought to lobby for checkouts.
Errand card made for arrivals and departures, and arrival cards given by reception at the time of check in.
Guest mails are mailed, for a specific price.
Maintaining baggage in the luggage room face of cost.
International newspapers received and distributed.
Early morning newspapers are distributed in rooms by the night shift.
In house, Room verification and expected arrival report is resigned and newspaper request list completed.
In luggage handling arrival cards are given by reception, which are filled up and maintained. Where as departure cards are made at bell Desk.
Guest luggage is stored in luggage room for which tags are attached to the luggage and receipts given to the guest and the luggage register completed Log book maintained by the shift captains

22. HOUSE KEEPING

23. HK CONTROL DESK Room No. is noted Entered in the attendant's diary
Article given to supervisor, control room
Entered in the lost & found Register
Packing the article
Keep the original form of the record with the article.
Letter sent to the guest to inform him
Article kept for 3 months, if unclaimed, gifted to the finder
Article of high value stored for 1 year then auctioned.
Lost & Found liquor given to F&B controller.

24. ABOUT THE PROPERTY
The Hotel offers a choice of 47 deluxe rooms, 4 executive suites and 8 deluxe suites.
The luxurious accommodation is aesthetically designed with superior quality upholstery and well-matched linen. State of the art facilities like -
electronic safes
central heating
mini bars
tea/coffee makers
satellite television

25. LAUNDRY:
Collecting- The linen is collected from the floors or is send down by the linen chute.
Sorting- On the basis of type of fabric kind of service required and degree of soilage.
Stain Removal –The stain are identified &rectified to the best of their abilities.
Washing & dry cleaning- The garments are washed, dry cleaned in the machines provided separately and are not mixed with each other.
Repairing- if any linen item needs a repair, it is given to the tailor for repairs.
Ironing- It's done by:

26. OTHER HK DEPARTMENTS
LINEN ROOM
Flower Room

27. FOOD PRODUCTION

28. INDIAN KITCHEN
Tandoor section
Halwai section

29. INDIAN Matar Paneer Palak Paneer Murg Kalimirch Butter Chicken
Dal Maharani
Dal Makhani
Shahi Paneer
Shahi Murg
Vegetarian Biryani
Chicken Biryani
Mutton Pulao
Mixed Vegetable etc.
Dum Aloo

30. BAKERY Vanilla Cake. Nougat Cake. Truffle Cake. Light Chocolate Cake.
Fruit Cake.
Madeira Cake.
Marble Cake.
Pineapple Cake.

31. CONTINENTAL KITCHEN Soup Section Hot Range Mulligatawny Soup
Cream of Tomato soup
Tomato Shorba Soup
Cream of Leafy Spinach soup
Cream of Mushroom soup
Seasonal soups
Hot Range
Vegetable section
Grill section
range section
Saucier section
Pantry section

32. GARDEMANGER
Various salad displays, fruit displays, meat platter displays in a decorative and fancy manner are done to improve the image and the standard of the hotel.
Fancy carvings and decorative displays are always liked by the guests.

33. THANK YOU