1. Enhancing Customer Experience and Operational Efficiencies with TCS end-to-end services
CONFIDENTIAL

2. Tyco Global Networks/ Teleglobe Tetley / Good Earth Vitamin Water
Tata Businesses
India’s Largest Conglomerate
100 Operating Companies in 7 Business Sectors
Some Recent International M&A Activity:
Tata Motors
Jaguar/ Land Rover
[ ~$2.3B ]
VSNL
Tyco Global Networks/ Teleglobe
[ $369MM ]
Tata Tea
Tetley / Good Earth Vitamin Water
[ ~$1B ]
Taj Hotels
Boston Ritz Carlton
[ $170MM ]
Tata Steel
Corus Steel
[ $13B ]
Company significantly broadens product line and global footprint
One of Asia’s largest hotel companies expands into U.S.
Largest provider of submarine cable bandwidth
2nd largest global branded tea operation
Combined company now 6th largest steel producer in the world

3. TCS Revenues in USD Millions
TCS Corporate Facts
TCS was established in 1968
FY 2010 revenue of USD 6.34 billion
(up from USD 6.01 billion in FY 2009)
Over 1,42,939* employees
1st Company in the world to be assessed at Level 5 for integrated enterprise-wide CMMI and PCMM
Global Presence offices in 42 countries
First and Largest
Software R&D centre in India
Software exporter in India
TCS Revenues in USD Millions
* All Figures as of March 31
* Excluding Subsidiaries, 1,63,700 Associates inclusive of subsidiaries
As on 30th June 2010

4. TCS Global 141 Offices in 42 countries
Europe 22 2
UK & Ireland
N. America 11 1
141 Offices in 42 countries
107 Solution Centres in 20 countries 18 4
India
APAC
MEA 53 81 6
IberoAmerica 7 3 18 12 10
Sales Office
Solution Centres
As on 30th June 2010

5. The TCS Difference
Broad Portfolio of Offerings Providing the right set of capabilities for the right opportunities at the right time
Global Network Delivery ModelTM Our unique business model for consistent delivery of high quality, cost effective services anywhere, any time
Solution Accelerators Products, tools and methodologies to help bring client solutions to market more quickly and with higher quality
TCS Innovation Labs and Co-Innovation Network Our innovation engine to help clients achieve and maintain competitive advantage

6. Industry Expertise Unmatched Breadth and Depth of Industry Knowledge
Banking/ Financial Services
Insurance
Energy, Resources & Utilities
Government
Life Sciences & Healthcare
Manufacturing
Retail & Consumer Goods
Telecom
HiTech
Travel, Transportation & Hospitality
Media & Information Services

7. TCS Broad Portfolio of Offerings
IT Services
Outsourcing Solutions
Enterprise Solutions
Technology Solutions
IT Infrastructure Solutions
Infrastructure Outsourcing
Network Consulting & Integration
Hardware Support & Installation
Infrastructure Management
Consulting
Enterprise Transformation & Change Management
Business Process Management
Systems & Application Architecture
IT Process Management
Outsourcing Process Management
Engineering & Industrial Services
Enterprise Asset Management
Industrial Embedded Systems
Plan Automation Services
Product Engineering
Business Process Outsourcing
Finance & Accounting Outsourcing
HR Outsourcing
Customer Care Outsourcing
Supply Management Solutions
Vertical Solutions
Product Based Solutions
TCS BαNCS
Vertical Industry Solutions
Productivity Tool Solutions

8. TCS Global Network Delivery ModelTM
Global, Interconnected Workforce
On-site, domestic, and offshore staffing
Broad technology and domain expertise
Effective and scalable talent management
Integrated Processes
CMMI Level 5 quality processes
World-class security procedures
Consistent project management processes and tools
Multi-Tiered Infrastructure
Multi-continent and interconnected development center network
State-of-the-art, redundant telecommunications network
Global collaboration tools

9. Innovation Labs Bangalore, India 1 TCS Innovation Labs - Bangalore
Chennai, India 2
TCS Innovation Labs - Chennai
TCS Innovation Labs - Web 2.0
TCS Innovation Labs - Insurance
TCS Innovation Labs - Retail
TCS Innovation Labs - Telecom
TCS Innovation Labs - Travel & Hospitality 8 3
Cincinnati, USA 3
TCS Innovation Labs - Cincinnati
Delhi, India 4
TCS Innovation Labs - Delhi
Hyderabad, India 5
TCS Innovation Labs - Hyderabad
Kolkata, India 6
TCS Innovation Labs - Kolkata 4
Mumbai, India 7
TCS Innovation Labs - Mumbai
TCS Innovation Labs - Performance Engineering 6 7 9
Peterborough, UK 8
TCS Innovation Labs - Peterborough 5 1
Pune, India 9
TCS Innovation Labs - TRDDC - Process Engineering
TCS Innovation Labs - TRDDC - Software Engineering
TCS Innovation Labs - TRDDC - Systems Research
TCS Innovation Labs - Banking and Financial Services
TCS Innovation Labs - Engineering & Industrial Services 2

10. Co-Innovation Network (COIN)TM
Academic Institutions
“ TCS is remarkable for the way it taps into other organizations to create what it calls a co-innovation network. For the past three years the company has been gradually building a network of university researchers, venture capitalists, and startup entrepreneurs. Now this initiative is really starting to get traction”
Research Institutions
Student Community
Startups
Venture Capitalists
Industry Bodies
TCS Innovation Lab
Customers
Alliance
Partners
Entrepreneurs in Residence
Consultants
– Steve Hamm , “How TCS Harnesses Startup Innovation” BusinessWeek Blog - Bangalore Tigers , August 29, 2007
The TCS Co-Innovation Network builds collaborative frameworks to enable innovation across the TCS Ecosystem

11. TCS as a Business Transformation Partner
Integrated Services
Global Consulting for IT - Business Align Management, Portfolio & Process management
Infrastructure Services for simplification and servicing
Application Development & Maintenance
Enterprise Solutions
Asset leverage for technology and solutioning
Balanced Score Card
Innovation Lab
New/Existing Solution
Products Transformation
IT Strategy & IT - Business alignment
Shared Services for Enterprise solutions
IS Transformation - On Demand Services, Performance Engineering
New Product Development
Continuous improvements & Process Consulting
Application Development, IS Management & Offshore Leverage
- 11 -

12. IT Infrastructure Services Overview
6 December 2017 12

13. IT Infrastructure Services Unit - Snapshot
Practice Highlights
Revenue Highlights
(FY09-10)
End to End delivery capabilities
Leveraging Full Services Play
Strategic Initiatives:
Transformation Solutions
Tools and Process Automation
Next Gen Delivery
8.4% of TCS revenues
46% CAGR for last 4 yrs
NA & Europe contributing 70% of the total revenues, W.Europe fast growing region
Leadership
Customer Profile
People Profile
300 + global clients
BFSI, Telecom & Retail - TOP3 Verticals
Fast growing verticals MFR & Hi-Tech
consultants
World Class Training & Dev. initiatives
Over 60% consultants certified
Investments
Engagement profiles
20+ Centers of Excellence
Global Alliances & Partnerships
Global Network Delivery Model TM
Full Services engagement on the rise
70% of revenue from managed services
Leadership across Infrastructure Services 13

14. IT Infrastructure Services Landscape
Customer Solutions
SLA based Service Delivery
Committed Cost Savings
Transparency & Flexibility
Analytics driven Transformation
Global Network Delivery Model TM
Practices
Service Management
ITIL framework
Partners & Alliances
Service Desk
EUC Services
Data Center Management
Enterprise System Management
Converged Networks
Application Management
Managed Security Services
Transformation Solutions Group
Tools & Enablers
Innovation & Transformation Labs
Netasthra
CCM.net
i Readiness
i Transform
We Manage … You Control 14

15. IT Infrastructure Services Landscape
Practices
IT Service Desk Practice
EUC Practice
Datacenter Practice
Converged
Networks Practice
Enterprise System Magt. Practice
Application
Mangt. Practice
Managed Security
Practice
Transformation
Practice
24x7 Coverage
L1/L2 Technical Helpdesk Support
Remote Desktop Management
Patch Mgmt
Antivirus Mgmt
Backup Mgmt
Desktop Monitoring
Desk side Support
IMAC
Asset mgmt
Desktop/Laptop Encryption
Server Monitoring & Management
Storage Management
Production support
Database Management
Messaging/Collaboration Administration
Middleware/Web Administration
NOC Operations
IMAC support
Configuration mgmt
LAN, WAN, MAN, IPT, Contact Center support
UC support
VC Infra Support
Provide tools for ESM activities
Mainte-nance of ESM environment
Application Service Desk & Command Center services
Application support services
Software Platform (Middleware & Web) support services
Database management and support services
Security Operations center
Security Information and event management
Identity and Access Mgmt
Security Device and configuration Management
Security Incident Management
Vulnerability Management
Manage
Rationalization
Consolidation
Virtualization
Utility Computing
Data Center Energy Management
Process Definition
Service Desk Implementa-tion
Customiza-tion
Integration with ESM
Desktop Images
Application Packaging
Application virtualization/Streaming
Platform Migration and Upgrade Services
Tech Refresh
Data center design and build
Data Center migration
Build, Enhance and Optimize DR / BCP
Implement Enterprise/ Contact Center Network
Integration of NW tools
Network Migration
Data, Voice & Video transformation
NOC Implementation
Assess ESM tools
Consult / Recommend ESM tools (BMC, HP, CA, EMC among others)
Implement & Maint- enance of ESM Tools
Portfolio Assessment and Analysis
Tools Strategy - Assessment, Simplification and Standardization
Command Center Setup and Monitoring
Database Installations and Configurations
Software Platforms (Middleware & Web) Installations and Configurations
Security operation center setup
Network security Assessment
Implementation of Security devices (IPS, IDS, SIEM, Network security Gateways)
Integration services
Build
Enablers
ITIL Consulting
Storage/Server Consolidation
Infrastructure Readiness Assessment (iReadiness)
Network Design, Analysis and Tuning
Database Performance tuning
Capacity Planning
Assess
Tools - 3rd Party and Proprietary
Alliance & Vendor Management
CoE Labs 15 15

16. IT IS Converged Network Service Offerings
Professional Services
iReadiness on Network
Network Design and Architect
Contact Center and UC Applications
Managed Services
Monitoring & Management
Incident Management using Integrated Tools
Change / Capacity/ Process Management
Touch Services/ Field support using Partners
Transformation Services
Network Consolidation
Technology Migration
Technology Convergence
System Integration
Pre Production pilot
Accelerated deployment
Customization/Integration
3rd Party Application Integration
Optimization Services
Performance Tuning
Network Optimization
Resource Optimization 16

17. Transformation Solutions - Offerings
Cloud Services
Tools
Enterprise Solutions
ITSM Design & Implementation
Hosted Tools Solutions
Enterprise CMDB
Service Modelling
Actionable Service Catalogue
ITSM Process Assessment
ITSM Process Design and Implementation
Functional Process
Service Management Integration
Cloud Computing
Advisory Services
Migration Services
Demand Management
Cloud Management
IaaS, PaaS, and SaaS Models
On demand EBMS
Server
DC Consolidation
Legacy Migration
Hosted ESM
Storage
Storage-as-a- Service
Storage Tiering and Consolidation
Storage Data Migration
Workspace
Virtual Desktop Infrastructure
Experience
Technology Consultants/ Architects
Systems Engineering and Modelling
Enterprise Service Delievry
Knowledge
Best Practices
Standards
SMEs on Technology
Technology Reference Data from Alliance Partners
Process
SURe Methodology
OptimizeIT
Factory-Based Implementation
Data Gathering & Analysis
ITIL, Six Sigma
Tools
iTransform
IT Spend Analysis
IT Health Check
Netasthra
CCM.net
Alliances
Alcatel-Lucent, Amazon, BMC, Cisco, Citrix, EMC, HDS,HP, IBM, Intel, MS, NetApp, Novell, Sun, VMware, ServiceMesh, Terremark 17

18. TCS IS – Assets and Value Enablers
Strategic Partners – Hosting, Network, UC and Contact Center
New Partners
Startups
Academia
Specialists
Partners
Labs & COE
Innovation Labs – Data Centre 3.0
System Research Lab
Cisco Innovation Centre, Microsoft, EMC, VMware, IBM, NetApp, hp Technology Labs
Infrastructure as a Service Centre
TCS IS Value ecosystem
Products,
Toolset
netAstra® : Service Management Dashboard
Consult: Artificial Intelligence based Knowledge Mgmt System
CCM.Net : Service Management toolset
iTransform, iPredict, iSupport: Toolset to assess and transform IT Infrastructure
TCS Carbon Management Engine: Toolset to enable Green IT
iReadiness® Analysis – Framework to assess and define Remote Management operating models for client
SURe Framework – Framework to assess, define and realize Enterprise Infrastructure Transformation
Framework 18 18

19. Value Proposition Customer Unique position FSP
Institutionalize Transparency & Flexibility
Unique position FSP
Committed Transformation Road map – Analytics driven Transformation
GNDM - Delivery footprint in Emerging & Global markets
Tools & Accelerators
Customer
Integrated Service Delivery Model
Transformation & Innovation Labs
Partners & Alliances 19

20. Experience certainty. IT Services. Business Solutions. Outsourcing. 20
6 December 2017

21. Thank You
Visit us at 21
6 December 2017