1. Universal Service Administrative Company
Lifeline Program Overview

2. What is it? Monthly discount on phone and/or broadband service
Subscribers prove eligibility through participation in a qualifying program or demonstrating income at or below 135% of federal poverty guideline
Available in every state, territory, commonwealth & on Tribal lands
13 million U.S. households participate in the federal Lifeline program
© 2017 Universal Service Administrative Co. l Lifeline Program

3. STREAMLINED ELIGIBILITY
Lifeline qualifying programs include:
Supplemental Nutrition Assistance Program (SNAP)
Medicaid
Supplemental Security Income (SSI)
Federal Public Housing Assistance (FPHA)
Veterans Pension or Survivors Pension
Income-based (at or below 135% of the federal poverty guidelines)
Additional eligibility programs for Tribal lands
© 2017 Universal Service Administrative Co. l Lifeline Program

4. What is covered? Fixed or mobile voice Fixed or mobile broadband
Must meet monthly minimum service standards
500 mobile voice minutes,
500 MB of data at 3G speed or better (mobile), or
10/1 Mbps speed with at least 150 GB (fixed)
Cannot apply benefit to equipment
12 month benefit port freeze (60 days for voice)
© 2017 Universal Service Administrative Co. l Lifeline Program

5. Current Enrollment Process
Consumer contacts service provider of their choice to enroll in the program
Service provider verifies eligibility
If eligible, begins providing discounted service
SP submits for reimbursement for service provided to USAC
USAC reimburses SP
Applicant
Service Providers
© 2017 Universal Service Administrative Co. l Lifeline Program

6. Program Rules
Lifeline is available only to subscribers who can document their eligibility
Only one Lifeline benefit is permitted per household
Subscribers are required to recertify their eligibility every year
Must demonstrate usage at least once every 30 days
© 2017 Universal Service Administrative Co. l Lifeline Program

7. Contact Us General inquiries: LifelineProgram@usac.org
Consumer facing materials:
Sign up for Lifeline Program updates and upcoming events
Visit usac.org/li and click “subscribe” in the upper-right corner
© 2017 Universal Service Administrative Co. l Lifeline Program