1. CRT Introduction
Shannon Salter, Chair
November 15, 2016

2. Part of the justice system
What is the CRT?
Part of the justice system
1st online tribunal in Canada
Bringing the justice system to the public
Odr based administrative tribunal that’s integrated into the justice system.
This means that people can complete the entire process online and at the end get a tribunal order that’s enforceable as a court order. The CRT is mandatory – people must participate, or risk an order against them
It’s the first online tribunal in canada, and the only one we know of in the world
Although we talk about the technolgoy a lot, really this is still a very human –driven process - what we are doing is leveraging technology to bring alternative, collaborateinve dispute resolution to people, wherever they happen to be, whatever the circumstance of their lives may be

3. Strata Jurisdiction CRT can decide strata property disputes such as:
fees and fines
unfair actions by the strata council or majority of owners
interpreting and enforcing:
strata bylaws
legislation
regulations
problems with AGMs
issues with repairs or common property
CRT can order a strata corporation, owner or tenant to:
Do or stop doing something
Pay money
CRT can’t decide matters that affect land interest

4. Small Claims Jurisdiction
Small claims disputes up to $25,000, including:
debt or damages;
recovery of personal property;
personal injury; or
specific performance of agreements
The tribunal will not decide matters that affect land

5. Strata Jurisdiction No $ Limit Bylaws & Rules
i.e. payment of a $50,000 special levy or insurance deductible
No $ Limit
Are they enforced properly and fairly?
Consistent with legislation?
i.e. election signage
Bylaws & Rules
Strata council can start CRT claim on own motion
Start claim without ¾ vote
Orders to do or stop doing something
i.e. hardship, pay fines/fees, comply with bylaws, convene meetings
Injunctive-type relief

6. Civil Resolution Tribunal Act, passed in 2012
CRT Amendments
Civil Resolution Tribunal Act, passed in 2012
Voluntary jurisdiction:
most strata disputes
small claims matters
CRT Amendment Act, passed in 2015
Mandatory for:
strata claims
small claims (monetary limit ↑ over time)

7. Appeal to Provincial Court Basically trial de novo
Appeal Method
Small Claims
Appeal to Provincial Court
Basically trial de novo
Cost/deposit consequences
Strata
Appeal to BC Supreme Court
Leave required
Question of law

8. Why the CRT? Access Time Cost Proportion Rural parties Complexity
Limited support
Time
~ 7-11 months (small claims)
Delays & backlogs
Cost
Travel
Legal fees
Court costs (strata)
Proportion
Generic processes
Limited ADR
Few cases go to trial

9. • In our survey the data for 2 answers about non-use of the internet were confusing. BC stats analyzed the data and concluded that a higher number of 5% was reliable. (compared to 0.7%)

12. CRT Guiding Principles Accessible Affordable Flexible Efficient Timely
Focus on early resolution
60-90 day process
Flexible
Range of ADR options
Continuous improvement
Accessible
24/7
Anywhere
Legal information and support
Affordable
Staged fees
Usually no travel/legal costs
Fee exemptions
Efficient
Active case management
Tailored timelines and processes
Avoid duplication

13. CRT Overview Dispute volumes Adjudication
Information, problem diagnosis, self-help
Party to party negotiation
Case Management: facilitated ADR & hearing preparation
Adjudication
Dispute volumes

14. Solution Explorer Free public information, available 24/7
Guided pathways
Interactive question and answers
Tools, templates, resources
Resolution or preparation for CRT process
Ongoing improvements & add small claims content

15. CRT Dispute Application
CRT Technology Demo
Solution Explorer
CRT Dispute Application

25. Agree/
strongly agree
(46 responses, 613 new explorations)

26. Negotiation Connects parties to encourage negotiated settlement
Zero to nominal cost
Low intervention
Tools & support
Avoid more time/money on dispute

27. Facilitation Dispute resolution expert helps reach agreement
Very flexible :
Asynchronous or synchronous
Resolve some or all of disputes
Can decide dispute with consent

28. Enhances access to justice
Facilitation
Quick order from tribunal member
Enforceable in court
If agreement
Adjudication support
Help narrow issues, organize claims
If no agreement
Avoids duplication and delays
Enhances access to justice

29. Adjudication Mostly part-time tribunal members
Lawyers with subject expertise
Located all over province
Usually written hearings
Some telephone/video hearings
Plain language written reasons
Decisions enforceable as court orders
Published decisions

30. Continuous Improvement
Ask for feedback/ advice
LISTEN
Incorporate feedback
Improve

31. CRT Where are we going? Summer 2016 Fall/Winter 2016 Early 2017
Early intake for strata claims
Solution Explorer strata beta
Rules & fees
Hiring and member training
Fall/Winter 2016
Strata claims fully implemented
Solution Explorer small claims beta testing
Technology development
Early 2017
Early intake for small claims
Key performance indicators and evaluation
CRT

32. More Information Email: Shannon.salter@crtbc.ca