1. GGUS New features and roadmap
H. Dres, G. Grein, O. Dulov (GGUS)
GGUS - New features and roadmap, TF Madrid

2. GGUS - New features and roadmap, TF Madrid
Overview Roadmap
Major topics
Migrate GGUS to the xGUS framework
Alternative access for users without certificate
Alarm Tickets in case of failure of the OpsTools
New collaborations
GGUS fail safe architecture
GGUS - New features and roadmap, TF Madrid

3. Migrate GGUS to the xGUS framework
Motivation for the migration
Pre-condition for requested development items
Profit from the common framework
GGUS slowly grown over the years
xGUS developed as a clean, modular and flexible “re-write” of the original GGUS
Modular framework with useful features:
Additional authentication via shibboleth
Personalized dashboard
Customizable layout
Modules for news/downtimes/events
Improved security and maintainability
Flexible for new interfaces
GGUS - New features and roadmap, TF Madrid

4. New GGUS xGUS framework
User – Support staff – Portal Administrators
xGUS for NGI‘s
GGUS
Other xGUSes
xGUS local helpdesk
SOAP JSON REST XML RPC (develop-
ment)
External Clients
Web frontend
OCI DB-conn (read)
ARS Server
SOAP Inter
face
External Helpdesks GOCDB OIM
Logic layer
Ticket data | Portal data | User accounts Oracle DBMS
User access rights
VOMS
Database
GGUS - New features and roadmap, TF Madrid

5. GGUS - New features and roadmap, TF Madrid
Authentication
GGUS requires x509 certificate for authentication
Request to offer alternative ways to access GGUS without certificate.
With the common framework shibboleth authentication will be made available for all instances, GGUS included
xGUS provides already the Shibboleth authentication
Swiss instance (NGI_CH) is configured for this access.
Access to GGUS using Shibboleth is currently in testing phase. The challenge was to configure one system as Service Provider able to handle with multiple Identity Providers.
GGUS - New features and roadmap, TF Madrid

6. GGUS - New features and roadmap, TF Madrid
OpsTools Alarm Ticket
Alarm tickets via GGUS against WLCG T1 sites
Similar ticket workflow for critical operational tools
Concerned Ops Tools - Messaging - Operations Portal - GOCDB - SAM
Dedicated web form to open OpsTools alarm tickets
Restricted to authorized alarmers
Alarms trigger notification to emergency contact
GGUS - New features and roadmap, TF Madrid

7. GGUS - New features and roadmap, TF Madrid
OpsTools Alarm Ticket
OpsTools Alarm Ticket
GGUS - New features and roadmap, TF Madrid

8. Status of new collaborations
Integration of Mapper project
xGUS helpdesk for Mapper project
Minor details under discussion
Maybe online in Oct.
Screenshot of the current status
GGUS - New features and roadmap, TF Madrid

9. Status of new collaborations
Integration of „Desktop Grids“ as new support unit
CMS - CERN Savannah will be decommissioned end of CMS will use GGUS directly - discussion about specific requirements early Oct.
DANTE - EDUPERT - Discussion started
XSEDE - new interface to GGUS on the basis of RT? - ticket routing via OSG?
GGUS - New features and roadmap, TF Madrid

10. GGUS fail safe architecture
Primary system at one virtual environment (CN)
Replica at different virtual environment (CS)
Integrated in 24/7 on-call-service
In case of failure switch to replica, constant URL
Test environment already established
GGUS - New features and roadmap, TF Madrid

11. GGUS - New features and roadmap, TF Madrid
Timetable Roadmap
Task
Completed by
Alarm Tickets for the OpsTools
October 2013 release
New collaborations
Dependant on requirements
Migrate GGUS to the xGUS framework
End of 2013 / early 2014
Shibboleth authentication New fail safe architecture
(right after the migration)
GGUS - New features and roadmap, TF Madrid