1. Fort Family Outreach and Support (FFOSC)
Paulla Conant
Army Reserve Family Programs
Chief, Soldier Support Division
1 November 2016
1 November 2016
Paulla Conant/ARFC-FP/

2. The Big Picture Geographically Dispersed, Demographically Diverse
1100 Reserve Centers, 4 Regions, 3 Installations
Over 198,000 Soldiers and over 300,000 Family members
807 MC(DS)
Salt Lake City, UT
103 ESC
Des Moines, IA
108 Tng Cmd (IET)
Charlotte, NC
143 ESC
Orlando, FL
1 MSC
Ft Buchanan, PR
200 MP Cmd
Ft Meade, MD
310 ESC
Indianapolis, IN
311 ESC
Los Angeles, CA
316 ESC
Coraopolis, PA
335 SC(T)
East Point, GA
364 ESC
Marysville, WA
377 TSC
New Orleans, LA
3 MC(DS)
Ft Gillem, GA
412 TEC
Vicksburg, MS
4 ESC
San Antonio, TX
63 RSC
Moffett Field, CA
75 TC
Houston, TX
80 Tng Cmd (TASS)
Richmond, VA
81 RSC
Ft Jackson, SC
88 RSC
Ft McCoy, WI
99 RSC
JBMDL, NJ
MIRC
Ft Belvoir, VA
9 MSC
Honolulu, HI
(MOU Support)
AR MEDCOM
Pinellas Park, FL
USACAPOC
Ft Bragg, NC
11 TAC
Ft Knox, KY
79 SSC
Los Alamitos, CA
76 ORC
7 MSC
Kaiserslautern, GM
416 TEC
Darien, IL
84 Tng Cmd
OFT&S Commands and RSCs
USAR Soldiers & Families
1 November 2016
Paulla Conant/ARFC-FP/

3. Directors and Coordinators Reality
377th TSC, New Orleans, LA
Soldiers and Families: In all 50 States and Puerto Rico
103rd Sustainment
Command (Expeditionary)
316th Sustainment Command (Expeditionary)
310th Sustainment Command (Expeditionary)
Army Reserve Deployment Support Command
Army Reserve Sustainment Command
143rd Sustainment Command (Expeditionary)
377th Theater Sustainment Command (TSC)
Soldiers & Families of 377th TSC
OFT&S Commands and RSCs
USAR Soldiers & Families
1 November 2016
Paulla Conant/ARFC-FP/

4. Paulla Conant/ARFC-FP/910-570-8269
About Us
Fort Family Outreach and Support Center Staff
Respond, Connect, Refer and Provide Army Reserve Soldiers and Family members with resources they need 24x7x365
Provides live, toll-free telephone support at
1-844-ONE-FAMY
Suicide Prevention and SHARP hotline for the Army Reserve
Provides targeted outreach and assistance and enhanced information and referral during times of crisis
Assists callers with immediate needs and follow-up until issues are resolved
Serves as a centralized point-of-contact for Army Reserve Family Programs
1 November 2016
Paulla Conant/ARFC-FP/

5. Paulla Conant/ARFC-FP/910-570-8269
Crisis Management
FFOSC proactively reaches out to Soldiers and Families to assists Command Teams with accountability while simultaneously assessing Soldier and Families needs for assistance
Targeted outreach
Assistance in time of natural and man-made disaster
Connecting with local community
Credentialed as National Victim Advocates
1 November 2016
Paulla Conant/ARFC-FP/

6. Paulla Conant/ARFC-FP/910-570-8269
A Year At A Glance
40 targeted outreach efforts over the past year:
7 active shooters wildfires
4 hurricanes tropical cyclone
1 windstorm bombing
2 earthquakes winter storm
1 explosion tornadoes/flooding
139,629 Army Reserve Households in affected areas
166,495 Disaster Assistance s sent
108 Disaster Assistance cases initiated
Incoming calls increased 24% due to outreach efforts
1 November 2016
Paulla Conant/ARFC-FP/

7. FFOSC Top 5 Issues Oct 15 – Sep 16
Most of the cases received by Fort Family are complex with multiple issues impacting concurrently
TPU Soldiers are most limited in eligibility for resources
Incoming cases are steadily increasing as Commanders become more aware of the program
1 November 2016
Paulla Conant/ARFC-FP/

8. Paulla Conant/ARFC-FP/910-570-8269
1 November 2016
Paulla Conant/ARFC-FP/