1. Roadmap Week 1: Intro to MIS Week 2: Systems Analysis
What is MIS?
Week 2: Systems Analysis
Swimlanes
Week 3: Systems Analysis
ERDs
Learn IT! #1
Week 4: Systems Analysis
Decision Trees
Architecture Diagrams
Max Labs 0
Week 5
Exam #1
Week 6: Organizational Systems
ERP
Max Labs 1a & 1b
Week 7: Organizational Systems
Decision Support
Knowledge Management
Week 8: Organizational Systems
SDLC
Digital Innovation
Extra Credit! #1
Week 10
Extra Credit! #2
Exam #2
Week 9: Spring Break
No Class
Week 11: Organizational Systems
Supply Chain Management Systems
Max Labs 2a & 2b
Week 12: Organizational Systems
Customer Relationship Management Systems
Week 13: Organizational Systems
Platforms
Cloud Computing
Max Labs 3a & 3b
Week 14: Organizational Systems
Artificial Intelligence
Learn IT! #2
Week 15
Exam #3 Prep

2. Reminders Extra Credit #3 Exam #3 Review Sessions esff.temple.edu
Monday, May 1
Exam #3 Review Sessions
Tuesday, May :30PM in Speakman 115
esff.temple.edu
Thursday, May 4, 2017
Exam #3
Wednesday, May 10 at 1 pm
Assess week learning objectives
Bring a #2 Pencil

3. Exam Study Guide Structure of Exam Similar to Exam #1 and Exam #2
25 Multiple Choice Questions based on weeks 10 through 15
Questions Based on Reading, Class Lecture, Videos, Mini Case Study, Swim Lane Diagram and Entity Relation Diagram (ERD)

4. 4.1 Supply Chain Management Systems
What is Supply Chain Management (SCM)?
Management of the flow of goods and services.
What is the purpose of the supply chain system?
To improve trust and collaboration among supply chain partners, thus improving inventory visibility and the velocity of inventory movement.

5. 4.1 Supply Chain Management Systems
What are the five basic components of SCM?
Plan, Source, Make, Deliver, and Return
What is Just-in-Time Manufacturing
Lets manufacturers purchase and receive components just before they're needed on the assembly line and it relieves manufacturers of the cost and burden of housing and managing idle parts.
What is Vendor-managed inventory (VMI)?
Inventory that is managed by the vendor (supplier). And at a minimum this means the vendor determines when to replenish and how much to replenish.

6. SCM Architecture SCM modules support two functions.
Supply chain planning—development of resource plans to support production.
Supply chain execution—efficient flow of products, information, and financing.
Copyright © 2014 Pearson Education, Inc.

7. 4.1 Supply Chain Management Systems
What is RFID?
RFID is Radio Frequency Identification. It's a type of wireless technology that lets you identify objects that have been fitted with special RF identification tags.
RFID can help you manage materials or assets easily, improve productivity, eliminate errors and stock-outs, and significantly reduce labor costs.

8. 4.2 Customer Relationship Management Systems
What is a CRM?
CRM software has evolved from a simple contact management system into a robust tool that lets you manage sales, marketing, point-of-sale (POS), accounting, vendor and other types of operational data, all in one easily accessible solution.
Why does my business need a CRM system?
CRM acts as an entire database for all types of insights on customers, including contact information, purchase histories, how customers browse your website, ways and times they've interacted with your company (and reasons why), demographics, interests, personal preferences and more.

9. Just a System?
CRM
Procedures
Processes
Strategy

10. 4.2 Customer Relationship Management Systems
What are the benefits of a CRM?
Save time, Better marketing, Extra functionalities, and Help sales team reach their goals
What are CRM Dashboards?
Quickly provide a user, manager, or administrator with a quick overview of data related to a particular job function or department.
Who uses CRM Dashboards?
Sales, Marketing, and Customer Support.

11. 4.2 Customer Relationship Management Systems
What are the differences between CRM and ERP?
Where CRM is focused on the customer, ERP focuses on the business.
ERP and CRM systems use different approaches to increase profits. ERP focuses on reducing overhead and cutting costs. CRM works to increase profits by producing greater sales volume.
CRM is often the best bet for a business’s first investment. Generating and maintaining sales is usually what makes everything else possible. By helping to maximize sales figures, CRM can enable a business grow to the point that ERP becomes a necessity.

12. 5.1 Platforms and Network Effects
What is a platform?
A platform is a business model that creates value by facilitating exchanges between two or more interdependent groups, usually consumers and producers.
Successful platforms facilitate exchanges by reducing transaction costs and/or by enabling externalized innovation. As a byproduct, platforms also create ecosystems and leverage their inherent network effects. With the advent of connected technology, these ecosystems enable platforms to scale in ways that traditional businesses cannot.

14. 5.1 Platforms and Network Effects
What is the value proposition of platforms?
Create value by reducing search and transaction costs and by enabling innovation in complementary products or services
The key difference is between platforms that provide value primarily by enabling exchanges (Exchange Platforms) and those that provide value primarily by enabling producers to create (Maker Platforms).

15. 5.2 Cloud Computing What is Cloud Computing?
Cloud computing refers to the delivery of computing services over a proprietary network or the Internet. Those services mainly include infrastructure (i.e. servers, storage devices, etc.), development platforms, and software applications. The Cloud refers to the many data centers located throughout the world that house the hardware necessary to offer cloud services.
Cloud computing services fall into three categories, Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS).

16. Applications
Data
Middleware
Operating System
Virtualization
Servers
Storage
Networking
On Premise
Applications
Data
Middleware
Operating System
Virtualization
Servers
Storage
Networking
IaaS
You Manage
Vendor Manages
Applications
Data
Middleware
Operating System
Virtualization
Servers
Storage
Networking
PaaS
You Manage
Vendor Manages
Applications
Data
Middleware
Operating System
Virtualization
Servers
Storage
Networking
SaaS
Vendor Manages
You Manage

17. 5.2 Cloud Computing Is Cloud Computing Growing?
How are Cloud Services made available?
Three delivery models: public, private, and hybrid.
Is Cloud Computing Growing?
Yes. 15% of organizations have replaced all or most of their on premise customer service applications with software-as-a-service solutions
How can you prepare for a cloud failure?
Back everything up, Encrypt the data saved to the cloud, Have a backup for streaming media, and Business interruption insurance.

18. 6.0 Artificial Intelligence
What is Artificial Intelligence?
Intelligence exhibited by machines or software
How to create machines and software that are capable of intelligent behavior
Three types or calibers of AI:
Artificial Narrow Intelligence (ANI)
Artificial General Intelligence (AGI)
Artificial Superintelligence (ASI)

19. 6.0 Artificial Intelligence
What is Artificial Narrow Intelligence (ANI)?
Weak Intelligence or Weak AI
Artificial Narrow Intelligence is AI that specializes in one area.
What is Artificial General Intelligence (AGI)?
Strong Intelligence or Strong AI
Artificial General Intelligence refers to a computer that is as smart as a human across the board—a machine that can perform any intellectual task that a human being can.
What is Artificial Superintelligence (ASI)?
Artificial Superintelligence ranges from a computer that’s just a little smarter than a human to one that’s trillions of times smarter—across the board

20. 6.0 Artificial Intelligence
What is the Turing Test?
The Turing test is a test of a machine's ability to exhibit intelligent behavior equivalent to, or indistinguishable from, that of a human
Common understanding has it that the purpose of the Turing Test is not specifically to determine whether a computer is able to fool an interrogator into believing that it is a human, but rather whether a computer could imitate a human.
The Turing test does not directly test whether the computer behaves intelligently. It tests only whether the computer behaves like a human being. Since human behavior and intelligent behavior are not exactly the same thing, the test can fail to accurately measure intelligence in two ways:
Some human behavior is unintelligent
Some intelligent behavior is inhuman

21. 6.0 Artificial Intelligence
How does Watson work?
Analyzes unstructured data
Understands complex questions
Learns human constructs like language, culture, and context