1. LBC EXPRESS EUROPE

2. OBJECTIVES
To achieve common understanding on LBC products and knowledge for Call Center.
To have consistency on information given to customers.

3. What are the countries in Europe that hold LBC operations?
We have 5: Italy, Spain, UK, Austria and Germany

4. What types of customer do we have in Europe?
LEVEL UP because:
They have their families
They have their own residence at the origins;
Permanent residents - mostly contractual helpers (2-3 shifts)
Ages , mixed male and female
Strong local ties to their hometowns
(Batanguenos, Kapampangans,
Ilocanos)
FilOrgs based on origins in Phils.
Communities into:
- small gatherings
- religious groups/ Church
“Level-Up DH”

5. UNITED KINGDOM MARKET PROFILE PROFESSIONAL / TECHNICAL WORKERS (77%)
Mostly females aged who work as nurses
Irregular work schedules (night shifts and on-calls)
SERVICE WORKERS (12%)
Mostly caregivers and domestic helpers
Emerging segment of STUDENT VISA holders (temporary) who work part-time while studying

6. UNITED KINGDOM EST. 221,000 FILIPINOS
POPULATION DISTRIBUTION
EST. 221,000 FILIPINOS
SCOTLAND
N.IRELAND
THE NORTH
MIDLANDS
THE SOUTH
Only 34% of OFW population resides in GREATER LONDON, the rest is spread throughout MIDLANDS and THE NORTH OF UK
*More than 70% of the market are NURSES/CARERS (mostly females)

7. Who runs international Operations?
Country Manager- over all in charge of country operations. Team Head-manages pickup/remittance operations. Branch Associate- accepts and processes walk in transactions at branch such as air cargo and sea cargo. Cargo Associate- arranges and prepares pickup manifest to be given to drivers. Warehouse Associate- guarantees all boxes are loaded to the container following First In First Out policy. Drivers- collects boxes from shipper’s address.

8. How many branches do we have per region?
Italy
Spain UK
Germany
EUROPE
Milan
Rome
Barcelona
Madrid
London
Darmstadt
Branches 1
(with Agents)
Locations
Address: Via Privata Turro, 8 A, Milano, Italy
Landmark: near Roveretto metrostop, beside the Bar Better (corner of Via Giacosa)
Business Hours:
Monday - Friday:
9:30a-5:30p
Saturday: 9:30a-2:30p
Address: Via Calatafimi 20, Rome It
Landmark: Near at Termini Area
Monday to Thursday: 9:30a-5:30p
Friday & Sun:
9:30a-2:30p
*Closed on Saturday
Address: Calle Valdonzella 49 Bajos 2*08001
Landmark: Near Calle Joaquin Costa Centro
Monday -Thurs:
Friday:
Sunday:
Address: Calle Azucenas 6, 28039
Landmark: Near Metro Line 1 Tetuan Station and near Wingo in Calle Bravo Murillo
Weekdays:
9:30a-6:30p
Address: Unit 9 Victoria Industrial Estate, Victoria Road, North Acton, London W# 6UU
Landmark: near North Acton underground station
9:00a-6:00p
Saturday
10:00a-3:00p
Address: Frankfurter Landstrasse , Darmstadt
Branch schedule and organization are in the directory

9. What products do we offer our customers?
We offer only freight services. Only UK offers remittance services and its done online or through remittance partners.
Remittance service is remit to account

10. Who are our UK Remittance Partners?
Manna Sha'Meyn Oriental Limited
PhilRem UK LTD
Speed Remit
NETWORK LOCATIONS: UK
NETWORK LOCATIONS: London
NETWORK LOCATIONS: UK, USA, Canada, Australia, Hong Kong, Pakistan, Qatar, Bangladesh, UAE
Headquarters: 26 Buckingham Palace Road London, United Kingdom
Headquarters:
313 Brompton Road. London SW3 2DY. UK
197 Ealing Road, Wembley, Middlesex, London
WORKING HOUR:
Monday to Saturday 8:30 am - 8:30 pm (GMT: -7.00) / Sundays 9:30 am - 8:30 pm
TO FOLLOW
Monday to Friday 9:00 am - 6:00 pm (GMT: -7.00)

11. ID is available for the consignee.
What do customers need to remember when remitting money through LBC partners?
Bring ID for KYC
Fill out form
ID is available for the consignee.
OR (Official Receipt) and any Reference number secured for tracking.

12. What are our freight services?
We offer the following services:
Sea Cargo
Air Cargo *

13. PARTNERS/ CONTRACTORS/ AGENTS
QUICK LOOK!
Europe Region
Italy
Spain UK
Austria
Germany
SEA CARGO
YES
AIR CARGO NO
PARTNERS/ CONTRACTORS/ AGENTS
Various
MS Store
Pinoy Supermarket
NONE

14. What do I need to know about CARGO rates?
Rates would vary from country to country.
But breakdown is usually the following charges:
Freight Charge
Taxes
Valuation Charges (if applicable)
Custom duties (if applicable)
*Valuation charge – if declared value is greater than the maximum insured value
Custom duties – if there are charges on top of the fees

15. How do I send my cargo?
You may send your cargo by visiting the branch or have it picked up via LBC through over the phone or online booking or through its respective partner subject to scheduling. *

16. What do I need to know when making an online pickup booking?
1. CUT OFF 2. PICK UP ZONING AND SCHEDULE 3.Complete Details from Customer 4.Special Instructions (Rates, Taxes, Prohibited Items)

17. What do I need to know about cut offs?
Cut offs vary on type of cargo (Sea or Air). If pick up cut off wasn’t followed, then the whole delivery timeline may also be affected. Cutoffs are already uploaded in VISTRA.
Singapore
Perfumes are allowed maximum of 100ml per package.
Always ensure that address is complete in booking.
1. Block Number  e.g Street/Avenue/Road/Drive etc name e.g. Bishan Street Unit Number e.g   (we need this written in this format) 4. Post Code
Pickup time is 9am to 6pm.
For those Air cargo box weighing 10 Kg and above, Customers can avail of the free pick up from their specified location. However if it’s below 10 kg, they will be charged of SGD per box

18. What do I need to know about zoning?
Pick up zones and schedules are already uploaded in VISTRA

19. What are sample zones in Europe?
ITALY
MILAN
ROME
Zip codes to are inside Milan
Zip codes to are inside Rome

20. What are sample zones in Europe?UK
London and all other areas
Scotland
Northern Ireland
Only ZONE 1 is being catered by LBC.
The rest are all agents

21. What details do I need to get from customer?
Don’t forget the Citofono (Italy) and Timbre (Spain).
Post code for UK.

22. What are things to remember in getting customer details?
Zip codes to are inside Rome
Zip codes to are inside Milan
Zip codes 080 are inside Barcelona.
Zip codes 280 are inside Madrid.
Barcelona has pickup on Saturday even if branch is closed on that day.

23. What do I need to know about SEA Cargo?
No weight limit and charging would depend on the size and destination. *

24. 5.Sorting at Manila Warehouse
How does SEA CARGO work?
Total travel duration may vary from
5 – 7 weeks provided that at every leg, everything went smoothly.
1.Pickup
2.Loading
3.Sailing
4.Customs Checking
5.Sorting at Manila Warehouse
6.Delivery to consignee *

25. What do I need to know about SEA cargo cut-off?
Booking CUT OFF:
Italy (Milan)/Spain (Madrid & Barcelona)- 5pm for next day pickup
Italy (Rome)- 3pm for next day pickup
UK- 8:30pm and 7am .
Manila time

26. What do I need to know about Freight Charge for Sea Cargo?
Freight charges vary from country to country.
Usually its either the charge of the standard LBC box or the volumetric weight of a preferred container (odd size) multiplied by the CBM of that country.
Ultimately, it would depend on the size of the box and the destination.
To compute for the volumetric weight:
Length x Width x Height (in cm) / 1,000,000
x CBM
If customer is not familiar with the dimensions of their cargo then a rough estimate would do

27. What is the CBM per country?
* UK has separate odd size calculator
* TV pricing(with handling fee) is included in the odd size calculator

28. Let’s do samples!! (Italy)
1. Dimension: 80cmx65cmx75cm
Destination: Iligan City
Computation:
Step 1: Get the size of the box based on the centimetres and use the formula given.
80x65x75 = 0.39
1,000,000
Step 2: Multiply the CBM from the price per CBM of the assigned country.
0.39x350=EUR

29. Let’s do samples!! (Spain)
1. Dimension: 80cmx75cmx80cm Destination: Bacolod City
Computation:
Step 1: Get the size of the box based on the centimetres and use the formula given.
80x75x80 = 0.48
1,000,000
Step 2: Multiply the CBM from the price per CBM of the assigned country.
0.48x370= EUR 177.6

30. How about for regular LBC boxes?
Dimensions (cm
Spain
Italy UK
Germany
56 x 51 x 38
Medium
56 x 51 x 76
Large
51 x 75 x 80
Extra Large
38 x 56 x 51
76 x 56 x 51
86 x 71x 56
71 x 43 x 57

31. How about for regular LBC boxes?
Offshore Island-Oriental Mindoro, Cagayan, Catanduanes, Marinduque, Masbate, Romblon, Sorsogon, Palawan
Visayas-Bacolod, Bohol, Boracay, Cebu, Dumaguete, Iloilo, Negros Oriental, Leyte, Kalibo, Tacloban, Tagbilaran, Roxas
Mindanao-Agusan del Norte, Butuan, Cagayan de Oro, Dipolog, Davao, General Santos, Ozamis, Pagadin, Zamboanga
Batangas, Bulacan, Cavite, Rizal, Pampanga, Laguna, Antipolo
** Bataan, Nueva Ecija, Pangasinan, Quezon Province, Tarlac, Zambales
*** Abra, Albay, Aurora, Baguio, Benguet, Bicol, Cabantuan, Ilocos, Laguna, La Union, Legazpi, Nueva Viscaya

32. How about for regular LBC boxes?

33. How about for agents (Spain)?

34. How about for agents (Italy)?

35. Who are our pickup agents in Italy?

36. Who are our pickup agents in Spain?

37. Who are our pickup agents in Spain?

38. Who are our pickup agents in Spain?

39. Who are our pickup agents in Spain?

40. What do I need to know about AIR Cargo?
Faster than SEA Cargo. Intended for documents or parcels. Depending on the weight, documents are automatically converted to Parcels AIR Cargo needs to be inspected 100%. R

41. 5 - 10 days provided that at every leg, everything went smoothly.
How does AIR CARGO work?
Total travel duration may vary from
days provided that at every leg, everything went smoothly.
1.Pickup
2.Dispatch
3.Flying
4.Custom Checking
5.Sorting at Exchange
6.Delivery to consignee
Customers are usually notified via call out or SMS if there are any delay in the process

42. What do I need to know about AIR Cargo cut-off?
Schedule
Italy
Spain UK
Cut off
Roma- Tuesday
Milano-Thursday
Tuesday
Thursday
Dispatch
Friday
Delivery
3-5 days
7 to 10 days

43. What do I need to know about Freight Charge for AIR Cargo?
Freight charges vary from country to country.
Usually it’s the actual weight of the document/parcel or via volumetric weight multiplied by the CBM of that country whichever is higher.
Ultimately, it would depend on the
weight and size as well as the destination.
To compute for the volumetric weight:
Length x Width x Height (in cm) / 5,000
x CBM
If customer is not familiar with the dimensions of their cargo then a rough estimate would do

44. What are the rates?

45. What are the rates?

46. Always remember… AIR CARGO UK SPAIN ITALY FREE PICKUP YES NO
REQUIRED WEIGHT
10KG AND ABOVE
20KG ABOVE OR WITH SEA CARGO
AREAS COVERED
ZONE 1 ONLY (ENGLAND & WALES)
INSIDE MILANO AND ROMA
PICKUP FEE
£10
EUR 10

47. What are taxable ITEMS for CARGO?
Tax regulations and charges vary from country to country. Usually AIR Cargo is taxable.

48. What are taxable ITEMS for CARGO?
Italy-with different tax computation
Spain- no taxable item for Air cargo, gadgets has no tax

49. What are taxable ITEMS for CARGO?
Italy has no list of taxable but with separate computation for tax.
See below formula:
Tax Computation:  items(total amount) x 10% + 10%VAT=Tax of the Item.
Sample Computation: (Single Item)
Item Declared Value
Mobile Phone €300
10% of total amount €30
10% VAT of total amount €3
Italy-with different tax computation, more than 3 items of the same kind are taxable
Spain- no taxable item for Air cargo
Tax amount: €33

50. Tax Computation Sample Computation: (Multiple Items)
Tax Computation:  items(total amount) x 10% + 10%VAT=Tax of the Item.
Sample Computation: (Multiple Items)
Item Declared Value
Laptop €1000
Mobile Phone €500
Digital Camera €200
_____________________________
Total €1,700
10% of total amount €170
10% VAT of total amount €17
Tax amount: €187

51. What are valuation charges?
Valuation charges are additional charges if the declared value of the shipment is greater than the insured value. Insured values are already part of the freight charge.

52. What are valuation charges?
10% of declared value

53. What are important reminders for CARGO?
Choose the appropriate box for the size of your shipment
Tape all seams and flaps using the proper packing tape
Secure fragile and breakable items with bubble wrap and place in the center of the box
Fill empty spaces with crumpled newspaper or styrofoam “peanuts” to secure contents
Ensure that complete name and address of recipient and sender is visible and written legibly
*Valuation charge – if declared value is greater than the maximum insured value
Custom duties – if there are charges on top of the fees

54. What are important reminders for CARGO?
LIQUIDS / POWDERS
Store liquids in leak-free containers sealed in plastic bags.
Add sufficient absorbent material in case of cracking
Pack semi-liquids, greases and strong smelling products in durable tins tightly sealed with heavy duty adhesive tape
Place powder in a securely sealed heavy duty plastic bag
SHARP/ METAL OBJECTS
All sharp edges must be properly padded to avoid damaging the box
Small items such as screws, nuts, etc. must be combined and sealed in a plastic bag
ELECTRICAL/ELECTRONIC EQUIPMENT
Use additional packaging according to the size, weight and fragility of the product. You may use anti-static packaging products which are available in the market.

55. Flammable solid/liquid
Items are NOT ALLOWED to ship via SEA CARGO
Illegal Drugs
Money
Firearms
Jewelry
Tobacco/cigar
Pornography
Rice
Automotive parts
Pirated CDs/ACDS
Flammable solid/liquid

56. PROHIBITED ITEMS for CARGO?
The PROHIBITED ITEMS list summarizes items not accepted by LBC for
transport. This list is not all inclusive and is subject to change without notice.
Alcoholic beverages
Animals, such as birds, fish, reptiles, dead animals or animals that has been mounted.
Articles of unusual value, such as priceless art, jewelry, collectibles, and antiques.
Cash, coins , stamps, negotiable stocks, bonds, bank drafts, cash letters, and other negotiable instruments equivalent to cash.
Fireworks
Dangerous Goods or hazardous materials: Corrosive, explosives, toxics, or other substances.
Explosives, flares, matches.
Firearms of any kind, ammunition, and gun parts.
Flammable goods.
Furs
Hazardous materials, hazardous waste, including, but not limited to used hypodermic needles, syringes or other medical wastes.
Human or animal remains, corpses, organs, embryos, body parts or cremated or disinterred human remains.
Improperly packaged shipments

57. What are PROHIBITED ITEMS for CARGO?
14. Lottery tickets and gambling devices 15. Packages that are wet, leaking or that emit a strong odor of any kind. 16. Perishables, including food, foodstuffs, beverages requiring refrigeration (meat, fish and dairy products) 17. Pharmaceuticals 18. Plants, plant materials, seeds, including cut flowers 19. Pornographic materials 20. Shipments that require LBC to obtain any special license or permit for transportation, importation or exportation 21. Tobacco, cigarettes, tobacco products 22. Used gasoline tanks (filled or empty) or any used gasoline – powered device or equipment with an integral fuel tank (full or empty). New, empty gasoline tanks or gasoline powered devices are acceptable in original unopened packaging. 23. Any shipment, which is prohibited by law or regulations of government in the origin or destination. 24. All types of vehicular/automotive parts 25. Flammable items such as paints, thinners, lighters and perfumes. 26. Alkaline battery.

58. Branch Locations Pictures
BARCELONA
MADRID
SPAIN

59. Branch Locations Pictures
ACTON
BIRMINGHAM UK

60. Branch Locations Pictures
ROMA
BIRMINGHAM
ITALY

61. Branch Locations Pictures
DARMSTADT
GERMANY

62. Grazie!