1. Questions for interaction, maybe in form of activity?
Do you all have antivirus program installed?
How often do you scan your computer?
Are you sure that the program and the virus certificates on the program are regularly updated?
Have you ever used any other antimalware program like spybot, adwcleaner?
Have you seen what type of malware your antivirus program is scanning?

2. FIRST STEPS
Instal Avast
Register Avast
Configure
Opt out
Voice
Ssl scan

3. Manuel update
Additional tools
- software updater
- browser cleaner
- rescue disk

4. Quarantining and removing malware.
What boot-time scans are.
importance of conducting regular backups and being ready to re-install everything.
Security experts generally advise that users reinstall their operating system and applications after they confirm they have been infected because it is increasingly hard for anti- virus applications to protect themselves once the operating system has been compromised.

5. These tools are critical for users to have installed and up-to- date because a computer without anti-virus software installed will be infected within minutes of connecting to the internet. The bombardment is constant, with anti-virus companies update their detection tools constantly to deal with the more than 60,000 new pieces of malware created daily.