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MGT 449 Week 3 Learning Team Strategic Quality Management and Customer Satisfaction Paper To purchase this material click below link

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Presentation on theme: "MGT 449 Week 3 Learning Team Strategic Quality Management and Customer Satisfaction Paper To purchase this material click below link"— Presentation transcript:

1 MGT 449 Week 3 Learning Team Strategic Quality Management and Customer Satisfaction Paper To purchase this material click below link http://www.assignmentcloud.com/MGT-449/MGT-449- Week-3-Learning-Team-Strategic-Quality-Management- and-Customer-Satisfaction-Paper For more classes visit www.assignmentcloud.com Write a thorough paper (1500-2000 words) in which you discuss the strategic position, quality management approach, and customer satisfaction measurements within a company. Complete the following: o Choose a company with whom a team member is familiar. o Conduct a SWOT analysis for the company. Explain why it is an S, W, O, or, T. o Thoroughly analyze the company’s vision and mission statements along with their guiding principles. Explain how these statements make sense for the company, and how they affect the company’s quality direction. o Analyze the company’s strategic plan and strategic objectives that explain and define quality as the organization’s core principles. Explain why the plan makes sense for the company and its quality efforts. o Include, in the strategic objectives, the tools used by the company to measure customer satisfaction. Discuss how these measurements could be used to enhance quality planning. Format your paper using APA guidelines


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