1. User research for user needs John Waterworth Government Digital Service

2. 1 Start with needs* *user needs not government needs

3. DiscoveryAlphaBetaLive Finding out what the users need, what to measure and what the constraints are Building a prototype, testing it with users and learning from it Scaling up and going public Learning how to continuously improve the live service

4. 1 Start with needs* *user needs not government needs

7. Your office or pop-up People you meet through your services Every two weeks Whatever’s top priority

9. Right now Do it