1. Telecom Billing

2. Topics To Be Covered Telecom Service Order E2E Scenario Billing System Composition Billing Concepts Telecom Services Mediation's Role In Billing How services are Charged: Rating Discounts How services are Billed: Billing Payments, Collections and RA Retail, Wholesale, Interconnect, Roaming & MNC Billing Systems Convergence, interface, Expectations.

3. Telecom Service Order E2E Scenario

4. E2E Billing Level 1 Lesson Overview This course will give you an overview of the typical functionalities of billing systems. In this course you will learn about the various concepts related to billing and the role of billing in the overall telecom domain. You will also learn about the various concepts related to rating, billing, discounting and payments/dunning. www.prolearninghub.com

5. E2E Billing Level 1 Upon completion of this course, you will be able to: Explain Order to Payment: End-to-end scenario Explain typical functionalities of billing systems List down ingredients of a generic billing COTS product Describe Client side and Server side Explain Billing Concepts Describe the Customer, Account, Service, Charging models & Package Explain Rating, Billing, Discounting and Payment processing & Dunning steps Differentiate between Retail Vs. Wholesale billing Roaming Vs. Interconnect billing Explain MNC billing Describe the role of Mediation www.prolearninghub.com

6. Let’s meet Ashok, who is looking for an IPTV connection for his phone. www.prolearninghub.com E2E Billing Level 1

7. There are multiple telecom service providers offering this service. www.prolearninghub.com E2E Billing Level 1

8. At the company’s service center, Ashok is greeted by Pooja, the Customer Service Representative (CSR). www.prolearninghub.com E2E Billing Level 1 Ashok decides to go with Vodafone Service and calls up their service center.

9. www.prolearninghub.com Hello, this is Pooja. How may I help you? Hello, I am Ashok. I am looking for a new IPTV connection. I would like to have it on or before 20 th December. E2E Billing Level 1

10. www.prolearninghub.com Yes sure, I will provide you a list of various IPTV service plans that we offer. Please select a suitable plan for yourself. E2E Billing Level 1 1000500010000

11. www.prolearninghub.com Today is 18th December Your requested service will be activated by 20th of December. Thank you! E2E Billing Level 1 1000500010000 Ashok decides to go with the Gold 5000 plan

12. www.prolearninghub.com E2E Billing Level 1 Name: Ashok Sharma Address: 21 MG Road City: Pune Contact: Rushal Kumar Phone: (020) 27363589 Service: 1P1V connection Service Plan: Gold 5000 Due Date: 20th Dec. 2016 Bill Date: 21st of each month Work Order

13. www.prolearninghub.com E2E Billing Level 1 Customer's Service is Provisioned and Activated. The Field Engineer configures network and connects necessary equipment, tests and updates the status of work order.

14. www.prolearninghub.com E2E Billing Level 1 Start Task A Task B Task C Task D ? ? Task E Task F Stop AndOr Multiple tasks are carried out in local sequence to activate the service.

15. www.prolearninghub.com Hello Sir, your IPTV service has been activated from 20th Dec as per your requirement. Have a nice day! E2E Billing Level 1 Pooja informs Ashok, the customer, about the IPTV service activation. That’s great! Thanks a lot!

16. www.prolearninghub.com E2E Billing Level 1 The customer starts using the IPTV service. Customer has already chosen a bill cycle during order capture. Bill date: 21 st of Month Bill Frequency: 1 Month IP Network Monthly Bill Cycle

17. www.prolearninghub.com E2E Billing Level 1 Customer gets an invoice/bill at the end of every bill cycle. Customer pays the bill by a payment method captured during Order. Invoice Date: 21 st Jab 2017 Invoice Amount: Rs. 1435/- Payment Due Date: 31 st Jan 09 CashCheque

18. www.prolearninghub.com E2E Billing Level 1 Typical TELECO Stack Before we begin to study the Billing Systems, let’s first understand where the Billing System falls in the overall Telecom Sector. BSS Order Handling System CRMBilling System OSS Service Provisioning Service Assurance OSS Network Activation System Fault Management System Performance Management System Customer MPLS- VPN Service VoIP Service Services Network Our Focus

19. www.prolearninghub.com E2E Billing Level 1 TELECOM Business Process The Telecom services Operational Model has the following components. BSS OSS NMS Network Customer Facing Systems Network Facing Systems

20. www.prolearninghub.com E2E Billing Level 1 BSS OSS NMS Network Customer Facing Systems Network Facing Systems Business Support Systems facilitate the relationship of service provider with their customers. BSS can be thought of as Customer-facing Systems or North Bound Systems. Systems in scope: Business Intelligence, Portal, CRM, Rating, Billing, Payments, Mediation Debt Management, Revenue Assurance, Fraud Management, Settlements.

21. www.prolearninghub.com E2E Billing Level 1 BSS OSS NMS Network Customer Facing Systems Network Facing Systems Operations Support Systems facilitate the operations of the communications carrier’s network. OSS can be thought of as Network-facing Systems or South Bound Systems. Systems in scope: Order Management, Provisioning, Activation, Inventory Management

22. www.prolearninghub.com E2E Billing Level 1 BSS OSS NMS Network Customer Facing Systems Network Facing Systems Systems in scope: Performance Management, Fault / Trouble Ticket Management, Network Design & Planning, Mediation

23. www.prolearninghub.com E2E Billing Level 1 BSS OSS NMS Network Customer Facing Systems Network Facing Systems Systems in scope: PSTN, GSM. GPRS, Wi-Fi, Wi-Max, DSL, IDSN, Cable, Satellite, CDMA, 3G, 4G etc.