1. Dimo Dimov Support Lead, Kendo UI Telerik Telerik Software Academy http://academy.telerik.com

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4.  Description  Screenshots  Screenshots of code in a Word document  Screenshots of code in a Word document  Code snippets  Non-runnable code files  Runnable HTML pages  Runnable ASP.NET projects  Live URLs

5.  A bug  Incorrect control configuration  Usage in an unsupported scenario  Integration incompatibility between controls  Incorrect (old) jQuery version  Invalid HTML/CSS  JavaScript implementation  Server implementation (C#, PHP, etc.)

6.  Remove other controls and code  Replace custom controls with standard ones  Remove configuration options  Remove event handlers  Try to find a solution / workaround  Google it (at any time)

7.  Not enough information  Unavailable test environment (browser, device, OS)  Missing relevant code

8.  Request more information, code, a complete runnable demo or a live URL  Send screenshots or a video of the testing process  Request more time  Organize a remote web assistance session

9. Issue: The Kendo UI Menu does not calculate expandable child items’ position correctly, which results in scrollbars appearing in IE11. http://dojo.telerik.com/OdeSu http://screencast.com/t/gDpxcRK6Kt9 http://dojo.telerik.com/OdeSu/2 9

11.  Make it as simple and small as possible  Place all relevant code on the index page or on a single page  Use dummy data or ready-to-use data services  No user action should be required, or the required action should be obvious  Modify and return the client’s sample  ASP.NET projects should include all assemblies or Visual Studio should get them via NuGet 11

12.  Explain the approach in the support message  Point to relevant documentation resources  Include comments in the code  Provide guidance on further implementation  Ask for follow-up

13.  Use to share runnable online demos  jsFiddle, jsBin, CodePen, Plunker, Telerik Dojo jsFiddlejsBinCodePenPlunkerTelerik Dojo jsFiddlejsBinCodePenPlunkerTelerik Dojo  Built-in third-party library registration (e.g. jQuery)  Separation of code by type - HTML, JS, CSS  Full control over the generated page markup (Dojo)  Support separate files (Plunker)  Mock Ajax requests (jsFiddle)  User accounts   https://en.wikipedia.org/wiki/Comparison_of_online_source _code_playgrounds https://en.wikipedia.org/wiki/Comparison_of_online_source _code_playgrounds 13

14.  Demonstrate scenarios not covered by the online resources  Further clarifies the usage of a control  Point out a certain property / feature  Provide an integration example  Show best practices  Proof of feasibility

15. Question: I have a Kendo UI Editor inside a Grid popup edit template. How do I make the popup resizable and the Editor 100% high? Background: Grid popup edit forms are not resizable and have a default fixed width. Custom CSS code can be used to achieve the desired behavior. Example: http://dojo.telerik.com/OzavIhttp://dojo.telerik.com/OzavI15

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18.  The Kendo UI Grid cannot be disabled or enabled. Achieve a similar behavior by adding a semi-transparent overlay over it.  The Kendo UI Grid expands to 100% width by default. Create a demo of a non-scrollable Grid, which shrinks horizontally, according to the table cell contents. No column widths should be used.  Create a sample, which demonstrates how to show a tooltip on table cell mouse down and remove it on mouse up. Start from http://dojo.telerik.com/ERAce http://dojo.telerik.com/ERAce  Isolate the cause of the problem with the non-displaying Grid http://dojo.telerik.com/edacu http://dojo.telerik.com/edacu  Isolate the cause of the problem with the Grid pager arrows’ positioning on one of these pages: http://dojo.telerik.com/opUtI and http://dojo.telerik.com/UbozA http://dojo.telerik.com/opUtI http://dojo.telerik.com/UbozAhttp://dojo.telerik.com/opUtI http://dojo.telerik.com/UbozA