1. BUSINESS EXCELLENCE MODEL LEADERSHIP PROCESSES RESSOURCES POLICY & STRATEGY PEOPLE MANAGEMENT BUSINESS RESULTS IMPACT ON SOCIETY CUSTOMER SATISFACTION PEOPLE SATISFACTION Enablers Results

2. CUSTOMER ORIENTED LEADERSHIP AND TARGET CONSEQUENCE MANAGEMENT BASED ON PROCESSES AND FACTS PRINCIPLES OF BUSINESS EXCELLENCE BUSINESS EXCELLENCE MODEL TARGET ORIENTED

3. PRINCIPLES OF BUSINESS EXCELLENCE BUSINESS EXCELLENCE MODEL EMPLOYEE DEVELOPMENT AND - PARTICIPATION CONTINUED LEARNING. INNOVATION AND IMPROVEMENT DEVELOPMENT OF PARTNERSHIPS SOCIAL RESPONSIBILITY

4. PRINCIPLES OF BUSINESS EXCELLENCE BUSINESS EXCELLENCE MODEL CUSTOMER ORIENTED LEADERSHIP AND TARGET CONSEQUENCE TARGET ORIENTED MANAGEMENT BASED ON PROCESSES AND FACTS EMPLOYEE DEVELOPMENT AND - PARTICIPATION CONTINUED LEARNING. INNOVATION AND IMPROVEMENT DEVELOPMENT OF PARTNERSHIPS SOCIAL RESPONSIBILITY

5. BUSINESS EXCELLENCE MODEL LEADERSHIP PROCESSES RESSOURCES POLICY & STRATEGY PEOPLE MANAGEMENT BUSINESS RESULTS IMPACT ON SOCIETY CUSTOMER SATISFACTION PEOPLE SATISFACTION EXAMPLE TEXT TEXT EXAMPLE TEXT TEXT EXAMPLE TEXT TEXT EXAMPLE TEXT TEXT EXAMPLE TEXT TEXT EXAMPLE TEXT TEXT EXAMPLE TEXT TEXT EXAMPLE TEXT TEXT EXAMPLE TEXT TEXT INNOVATION & LEARNING INVESTMENTSRESULTS

6. LEADERSHIPSUSTAINABLE SUCCESUNIVERSAL WELL-BEINGKEY BUSINESS RESULTSCUSTOMER VALUES PEOPLE VALUES STRATEGIC PLANNING PARTNER VALUES VALUES AND PROCESS FLOW EXTERNAL ENVIRONMENT BUSINESS EXCELLENCE MODEL UNIVERSAL BUSINESS EXCELLENCE

7. LEADERSHIPSUSTAINABLE SUCCESUNIVERSAL WELL-BEINGKEY BUSINESS RESULTSCUSTOMER VALUES PEOPLE VALUES STRATEGIC PLANNING PARTNER VALUES VALUES AND PROCESS FLOW EXTERNAL ENVIRONMENT BUSINESS EXCELLENCE MODEL UNIVERSAL BUSINESS EXCELLENCE

8. LEADERSHIPSUSTAINABLE SUCCESUNIVERSAL WELL-BEINGKEY BUSINESS RESULTSCUSTOMER VALUES PEOPLE VALUES STRATEGIC PLANNING PARTNER VALUES VALUES AND PROCESS FLOW EXTERNAL ENVIRONMENT BUSINESS EXCELLENCE MODEL UNIVERSAL BUSINESS EXCELLENCE

9. BUSINESS EXCELLENCE MODEL - SCORECARD LEADERSHIP PROCESSES RESSOURCES POLICY & STRATEGY PEOPLE MANAGEMENT BUSINESS RESULTS IMPACT ON SOCIETY CUSTOMER SATISFACTION PEOPLE SATISFACTION Enablers 50% Results 50% 12%7% 5% 10% 7%20% 8% 15%

10. BUSINESS EXCELLENCE MODEL PROJECT MANAGEMENT LEADERSHIP PROCESSES RESSOURCES TARGET ACHIEVEMENT CUSTOMER SATISFACTION EMPLOYEE SATISFACTION EMPLOYEE SATISFACTION OF OTHER INVOLVED GROUPS PROJECT TARGET PROJECT

11. STRATEGY EXECUTION WEAK STRONG WEAK STRONG GROWTH ”WAVE” FIRE- FIGHTING BALANCED & PREDICTABLE PROFIT ”WAVE” This is an example text. BUSINESS EXCELLENCE MODEL

12. BUSINESS EXCELLENCE LEADERSHIP VISION –MISION-VALUES SUPPLY CHAIN MANAGEMENT ORGANIZATIONAL EXCELLENCE SIX SIGMA ISO INTERNATIONAL STANDARDS ORGANIZATION VALUE ADDED THINKING LEAN OPERATIONAL EXCELLENCE