1. Integrating Volunteer Services Into Emergency Preparedness & Response Andrew Jewett, Director Hospital Preparedness Program IROQUOIS Healthcare Association NYS Association of Volunteer Services Administrators Professional Development Conference - June 8, 2016

2. Incident Management System (ICS) National Incident Management System (NIMS) Hospital Incident Command System (HICS) Emergency Volunteer Management Integrating volunteers during medical surge or disaster Integrating with Emergency Management: Roles for Volunteer Administrators Emergency Management Coordinator & Committee ICS training; exercises Assess how existing hospital volunteers may augment non-clinical staffing

3. National Incident Management System (NIMS) Established to create uniformity: Organization Structure (ICS) Plans Training/Exercises Resources Communications/Technology

4. National Incident Management System (NIMS) Establishes a common framework for managing incidents based on ICS Applicable to all jurisdictional levels; any incident, scenario regardless of size NIMS compliance is a requirement of Hospital Preparedness Program (HPP) grant NIMS compliance Hospital Preparedness Program (HPP)

5. Hospital Incident Command System (HICS) ICS Adapted for Healthcare Predictable chain of command; span of control Management by Objectives Uses common terminology and operation procedures Flexible, scalable, adaptable; allows planning and management of non-emergent events Enables use of ICS principles with partners

6. NIMS Training Requirements for Hospitals CourseWho Should Complete IS-100.bIS-100.b Intro to ICS or IS-100.HCIS-100.HC Intro to ICS for Hospitals/Healthcare Staff having direct role in: Emergency preparedness Incident management Emergency response Staff that fulfill an ICS role Admin/Management staff Other staff and leaders identified by organization IS-200.bIS-200.b ICS for Single Resources & Initial Actions or IS-200.HCIS-200.HC Applying ICS to Healthcare IS-700.aIS-700.a Intro to NIMS

7. NIMS Training Requirements for Hospitals CourseWho Should Complete IS-800.bIS-800.b Intro to National Response Plan Staff whose primary responsibility is emergency management within a hospital or healthcare system ICS 300 Intermediate ICS ICS 400 Advanced ICS

8. Integrating with Emergency Management Roles for Volunteer Administrators Emergency Preparedness Coordinator Emergency Management Committee Complete: IS-100.b or IS-100.HC IS-200.b or IS-200.HC IS-700.a Submit ICS training certificate to EPC Participate in exercises, training,

9. Emergency Volunteer Management Developed by Iroquois, 2014 Based on 2012 work & 2013 CNY workgroup activity Updated 2015; additional updates to follow… www.iroquois.org/association/479

10. Emergency Volunteer Management Provides guidance for integrating emergency volunteers during medical surge or disaster Planning Checklist Needs Assessment Volunteer Deployment Standards & Liability Plan Development Training, Assignment & Supervision Incident Management Demobilization Templates & Guidance Hospital Policies Orientation Procedures Credentialing & Privileges ICS Forms Volunteer Management Functions

11. Emergency Volunteer Management Roles for Volunteer Administrators Identify situations that would necessitate the need for emergency volunteers Determine tasks volunteers will perform Develop / provide: Job descriptions & job action sheets On-the- job training Assignment and supervision

12. Emergency Volunteer Management Roles for Volunteer Administrators Conduct assessment and planning with deploying organizations to ensure the health system’s ability to: Coordinate and notify volunteers Assemble, dispatch volunteers Demobilize volunteers See: Crosswalk of Healthcare and Public Health Volunteer Management -Capability 15 (page 29)

13. Emergency Volunteer Management Roles for Volunteer Administrators For further discussion and development… Assess how existing hospital volunteers may augment non-clinical staff

14. Emergency Volunteer Resources Medical Reserve Corps (MRC) www.medicalreservecorps.gov www.medicalreservecorps.gov ServeNY https://apps.health.ny.gov/vms/appmanager/vms/public https://apps.health.ny.gov/vms/appmanager/vms/public Emergency System for Advance Registration of Volunteer Health Professionals (ESAR-VHP) www.phe.gov/esarvhp www.phe.gov/esarvhp

15. NIMS, ICS & HICS Resources IS 100 (100.HC), 200 (200.HC), 700, 800 training online - FEMA Emergency Management Institute’s (EMI) Independent Study Program. ICS 300 & 400 offered in classroom setting only.100100.HC200200.HC700 800 FEMA Emergency Management Institute’s (EMI) Independent Study Program Hospital Incident Command System (HICS) www.emsa.ca.gov/disaster_medical_services_division_hospi tal_incident_command_system_resources NYSDHSES www.dhses.ny.gov/training/NIMS

16. Additional Training Resources IS-244.B - Developing and Managing Volunteers Prepare for and manage volunteers before, during, and after an emergency or disaster. Provide s strategies for identifying, recruiting, assigning, training, supervising, and motivating volunteers. IS-288.a - Role of Voluntary Agencies in Emergency Management Provides a basic understanding of the history, roles, and services of disaster relief volunteer agencies in providing disaster assistance.

17. Additional Training Resources NYSDOH Learning Management System www.nylearnsph.com Health Emergency Preparedness Coalition www.urmc.rochester.edu/emergency-preparedness NYS Department of Homeland Security http://www.dhses.ny.gov/training/calendar

18. Questions, Input … ? Please contact me: Andrew T. Jewett, Director Hospital Preparedness Program Iroquois Healthcare Association 5740 Commons Park E. Syracuse NY 13057 315-410-6470 office 315-415-1447 mobile ajewett@iroquois.org www.iroquois.org