1. Top 10 Things to Consider When Finding an International Partner 2011 July 14 th – ACA Convention, Dallas Kornel Tinguely, President FENCA

2. AgendaAgenda About me… Introduction Our principal challenges How to find an international partner Open discussion Conclusion

3. About me… Since 25 years in debt collection business Owner of Creditreform Romandie GNT SA, Lausanne, Switzerland Member of the Swiss debt collection association President of FENCA (Federation of European Debt Collection and Debt Buyer Association)

4. IntroductionIntroduction What are your expectations in this meeting? What can I bring to you?

5. Our principal challenges Trust  Your client trusts you!  How to offer your confidence to a third parties

6. Our principal challenges Trust Rules & Conditions  Be informed about rules & conditions in other countries

7. Our principal challenges Trust Rules & Conditions Legislation  “Ignorantia Iuris Nocet”

8. Our principal challenges Trust Rules & Conditions Legislation Communication  Do you speak debtor’s language?  Can you communicate with him?

9. Trust Rules & Conditions Legislation Communication Our principal challenges

10. How to find an International Partner? National associations Work with members of national associations or associations you know and you can trust

11. How to find an International Partner? Availability Is the company reactive?

12. How to find an International Partner? Communication Are you able to communicate together?

13. How to find an International Partner? Rapidity How quick are they replaying your questions?

14. How to find an International Partner? Credit report Checks: Solvency Professionalism History Owners or managers

15. How to find an International Partner? Financial Conditions Ask: For an offer For the working conditions

16. How to find an International Partner? Reputation & Renown Is the future partner regularly negative in the press? Has he/she a good name/reputation in the profession?

17. How to find an International Partner? Test When ever possible test the company with small claims

18. How to find an International Partner? Networking Share best practice Go to international meetings

19. How to find an International Partner? References Ask for references

20. 1. National Associations 2. Availability 3. Communication 4. Rapidity 5. Credit report 6. Financial Conditions 7.Reputation & Renown 8.Test 9.Networking 10.References How to find an International Partner? Top 10 Things to Consider When Finding an International Partner

21. Open Discussion What are your experiences? Share best practices…

22. Questions…Questions…

23. ConclusionConclusion Your clients trust you, try to serve them in a best possible way!

24. Thank you for your active participation!