1. CHAPTER 7 Bank Security

2. ROBBERY During a robbery you must remain calm and follow proper bank security guidelines. During a robbery you must remain calm and follow proper bank security guidelines. Banks protect people first and assets second Banks protect people first and assets second Procedures to Counteract Robbery Attempts Secure your Cash Drawer Secure your Cash Drawer Use Security Devices Use Security Devices Stay Alert Stay Alert

3. WHAT TO DO DURING A ROBBERY Remain Calm Remain Calm Do exactly as the robber tells you Do exactly as the robber tells you Don't try to be hero Don't try to be hero Give the robber exactly what he or she asks for. Give the robber exactly what he or she asks for. Try to give small denominations Try to give small denominations Activate the silent alarm Activate the silent alarm Include the bait money or dye pack Include the bait money or dye pack Remember the distinguishing features of the robber Remember the distinguishing features of the robber

4. WHAT TO DO AFTER A ROBBERY Remain calm Remain calm Activate the silent alarm Activate the silent alarm Document as mush as you can Document as mush as you can Close you teller window and secure cash supply Close you teller window and secure cash supply Avoid touching your teller area Avoid touching your teller area Notify security Notify security Do not discuss the robbery details until after you have written them down Do not discuss the robbery details until after you have written them down Be prepared to balance your cash supply Be prepared to balance your cash supply

5. SECTION 2 BOMB THREATS, KIDNAPPING THREATS, AND FIRE Criminals create bomb threats to cause an evacuation of the bank so that they can have an easy access to funds. Criminals create bomb threats to cause an evacuation of the bank so that they can have an easy access to funds. Review Job Aid 7-2 pm pg 163 Review Job Aid 7-2 pm pg 163

6. KIDNAPPING THREATS Bank employees could be targets for a kidnapper. Bank employees could be targets for a kidnapper. Senior bank officials are especially vulnerable to kidnapping threats. Senior bank officials are especially vulnerable to kidnapping threats. As a bank employee you must keep the location and activities of your senior bank management confidential at all times. As a bank employee you must keep the location and activities of your senior bank management confidential at all times. Review Job Aid 7-3 on of 165 Review Job Aid 7-3 on of 165

7. FIRE Your first concern should be the safety of yourself and others. Your first concern should be the safety of yourself and others. If time permits, properly secure cash, checks, and deposits in your drawer and place them it in the vault. If time permits, properly secure cash, checks, and deposits in your drawer and place them it in the vault. Review Job Aid 7-4 on page 167 Review Job Aid 7-4 on page 167

8. SECTION 3 CON ARTIST No one ever believes that he will be the victim of a con artist scheme. But every teller is susceptible to a con artist’s skills. No one ever believes that he will be the victim of a con artist scheme. But every teller is susceptible to a con artist’s skills. New tellers are a particular favorite of con artists. New tellers are a particular favorite of con artists. Con artists hope that new tellers can be confused they will try to rush you through your transactions. Con artists hope that new tellers can be confused they will try to rush you through your transactions. In doing so, they believe that the teller will make a mistake that will financially benefit them. In doing so, they believe that the teller will make a mistake that will financially benefit them.

9. BEHAVIOR OF THE CON ARTIST Example: Frank Abagnale, a noted con artist, shares how he once rented a Rolls Royce and pulled up in front of a bank so that the car could be easily viewed by those in the building. In his finest suit he walked into the bank and was able to cash a forged check drawn on another bank without having an account at the bank and without identification. The teller based her decision solely on his appearance and demeanor Frank Abagnale, a noted con artist, shares how he once rented a Rolls Royce and pulled up in front of a bank so that the car could be easily viewed by those in the building. In his finest suit he walked into the bank and was able to cash a forged check drawn on another bank without having an account at the bank and without identification. The teller based her decision solely on his appearance and demeanor

10. SECTION 4: DAILY BANK SECURITY ROUTINES Be observant, stay alert, be proactive Be observant, stay alert, be proactive Follow the bank’s opening and closing procedures as directed by the Corporate Security department. Follow the bank’s opening and closing procedures as directed by the Corporate Security department.

11. SECTION 5: TELLER ETHICS AND INTERNAL FRAUD As a bank employee, you have a personal responsibility to adhere to the ethics and guidance establish by your institution. As a bank employee, you have a personal responsibility to adhere to the ethics and guidance establish by your institution. Employees may be dismissed for violating any of the bank’s code of ethics requirements. Employees may be dismissed for violating any of the bank’s code of ethics requirements.