1. Listening

2.  Listening is both a physiological as well as a cognitive process, a sort of qualitative add-on to hearing.hearing  Listening also helps the cultivation of smooth interpersonal relationships with fellow workers, which is essential for efficient functioning of the organization.

3. Guidelines for effective reading 1. Read actively, 2. Use ‘eye-span’ 3. Avoid vocalizing, 4. Remember, every kind of reading does not require the same fast reading rate 5. Develop the habit of reading everyday to increase your reading rate. 6. Note down the unfamiliar words 7. Consult a good dictionary

4. Developing listening skills 1. Familiarise yourself with the sound system of English 2. Focus on your purpose 3. Have a positive attitude towards the speaker and the topicattitude 4. Listen with your eyes as well as Ears