1. Meeting the Emotional Needs of Residents Developed by the: University of Wisconsin Oshkosh and Wisconsin Department of Health Services

2. Learning Points Distinguish among feelings of empathy, sympathy and pity Discover person-centered approaches for working with residents Apply effective techniques to build a resident’s self-esteem

3. Activity: Just Imagine Please sit back, close your eyes and listen to the following image exercise of a person struggling with Alzheimer’s disease What are some feelings you experienced?

4. Empathetic Relationships Empathy Sympathy Pity Discussion

5. Person-Centered Care Persons with dementia: ● Are alive and responsive! ● Are able to relate to and interact with people ● Need to have meaningful activities and experiences ● Have behavior changes due to damage to the brain ● Retain the need for love, comfort, joy and social interaction ● Want to feel needed and useful

6. Changing Attitudes Pressure on caregivers to “get the job done” More focus on the task than the person In person-centered care, it’s important to shift priorities How do we accomplish this? If you had dementia, what would you want your caregivers to know about you?

7. Positive Communication With Residents Adult Adult Parent Child

8. Person-Centered Approaches Looking for the Wise Reason Building Self-Esteem: The Poker Chip Theory Simple Solutions

9. Learning Points Review Distinguish among feelings of empathy, sympathy and pity Discover person-centered approaches for working with residents Apply effective techniques to build a resident’s self-esteem

10. developed by The Wisconsin Caregiver Project University of Wisconsin Oshkosh Center for Career Development (CCDET) www.uwosh.edu/ccdet/caregiver