1. Module Two: Review Questions 1.What is Appreciative Inquiry? a)The ability to recognize the positive side of things b)The ability to ask great questions c)The ability to write an apology letter d)The ability to interview someone 2.How does Appreciative Inquiry benefit a business? a)It makes employees feel overworked b)It makes employees feel confident at work c)It gives employees more vacation time d)It gives employees the change for bonuses

2. Module Two: Review Questions 3.How does Appreciative Inquiry help build for the future? a)It helps the person save money b)It offers investment tips c)It tells the person what they want d)It helps form goals 4.What is one way Appreciative Inquiry helps to build goals? a)Uses past accomplishments to help form new ones b)Uses questions to find what the person wants c)Encourages people to speak in groups about what they want d)Allows people to keep a journal of desires

3. Module Two: Review Questions 5.What is one benefit of engaging other people to be positive? a)Positivity leads to business opportunities b)It makes other people like you c)Positivity leads to confidence d)It makes other people leave you alone 6.What is one way to encourage positivity among other people? a)Have group discussions about your opinions b)Keep a journal c)Write a letter to the newspaper d)Join a web blog

4. Module Two: Review Questions 7.How does a positive employee affect the company a)They take less vacation time b)They become eligible for promotions c)They are out sick less often d)They view their job more positively 8.One way to ensure employees feel confident at work is to do what? a)Have a suggestion box outside of your office b)Speak individually with each one c)Ask them to email you one by one d)Hold a monthly group meeting for suggestions

5. Module Two: Review Questions 9.Why did Alex decide to use Appreciative Inquiry? a)They were out of brainstorming ideas b)They were bored c)They wanted to have a nice conversation d)They were playing a game 10.How did the Appreciative Inquiry affect Marshall? a)He became angry and didn’t want to talk b)He became annoyed c)He became more positive about sharing new ideas d)He became bored and thought of something else to do

6. Module Two: Review Questions 1.What is Appreciative Inquiry? a)The ability to recognize the positive side of things b)The ability to ask great questions c)The ability to write an apology letter d)The ability to interview someone Appreciative Inquiry is commonly defined as the ability to recognize the best in people or a situation. 2.How does Appreciative Inquiry benefit a business? a)It makes employees feel overworked b)It makes employees feel confident at work c)It gives employees more vacation time d)It gives employees the change for bonuses When Appreciative Inquiry is used at work, it makes employees and other workers feel more confident about their abilities, which can increase productivity.

7. Module Two: Review Questions 3.How does Appreciative Inquiry help build for the future? a)It helps the person save money b)It offers investment tips c)It tells the person what they want d)It helps form goals Appreciative Inquiry focuses on building a future made of positive goals and ambitions. It uses positive questions and imagery to help the person determine what they want and make the goals to achieve it. 4.What is one way Appreciative Inquiry helps to build goals? a)Uses past accomplishments to help form new ones b)Uses questions to find what the person wants c)Encourages people to speak in groups about what they want d)Allows people to keep a journal of desires Appreciative Inquiry helps form goals by asking specific questions about what the person wants and what they want to accomplish. By knowing what the person wants, they can better determine how they can reach it.

8. Module Two: Review Questions 5.What is one benefit of engaging other people to be positive? a)Positivity leads to business opportunities b)It makes other people like you c)Positivity leads to confidence d)It makes other people leave you alone One benefit of thinking positively is that it helps the person to become more confident. When we share positivity with others, we are helping them to become more confident too. 6.What is one way to encourage positivity among other people? a)Have group discussions about your opinions b)Keep a journal c)Write a letter to the newspaper d)Join a web blog When people get together to speak in a group, it offers a great opportunity to share ideas and opinions, which can make participants feel more positive and confident about themselves.

9. Module Two: Review Questions 7.How does a positive employee affect the company a)They take less vacation time b)They become eligible for promotions c)They are out sick less often d)They view their job more positively When employees feel more positive about their job and job duties, they will view their job in a more positive manner, which can lead to job pride and increased productivity. 8.One way to ensure employees feel confident at work is to do what? a)Have a suggestion box outside of your office b)Speak individually with each one c)Ask them to email you one by one d)Hold a monthly group meeting for suggestions Employees feel confident about their job when they feel as though they are being heard. Take the time to meet with each employee and listen to their want, desires, or even complaints. They will feel appreciated and build confidence in their management staff.

10. Module Two: Review Questions 9.Why did Alex decide to use Appreciative Inquiry? a)They were out of brainstorming ideas b)They were bored c)They wanted to have a nice conversation d)They were playing a game Alex and Marshall were stuck on ideas about the new product. Alex used Appreciative Inquiry to get more ideas from Marshall. 10.How did the Appreciative Inquiry affect Marshall? a)He became angry and didn’t want to talk b)He became annoyed c)He became more positive about sharing new ideas d)He became bored and thought of something else to do When Alex began using Appreciative Inquiry with Marshall, Marshall became more positive and more open about sharing his ideas and thoughts.

11. Module Three: Review Questions 1.When we shift our thoughts from negative to positive, avoid doing what? a)Over-generalizing b)Saying nice things c)Over-thinking d)Smiling 2.No situation can be deemed impossible if we do what? a)Make assumptions b)Ignore it c)Make a plan d)Think positively

12. Module Three: Review Questions 3.A common misconception is that positivity means we don’t have what? a)Smile b)Dress nice c)Eliminate mistakes d)Help others 4.When faced with a current problem, it is better to focus on what? a)The possible outcome b)The positive aspects c)What other people think d)The time involved

13. Module Three: Review Questions 5.One example of using positive language includes which of the following? a)“Yes I can.” b)“No, thank you.” c)“I don’t want to.” d)“I can’t finish that.” 6.What is one way to create positive language for ourselves? a)Think of our past mistakes b)Compliment yourself c)Limit what we say to anyone d)Learn a new language

14. Module Three: Review Questions 7.One example of a negative phrase includes which of the following? a)“I can help with that.” b)“Thank you for your time.” c)“I can’t do that.” d)“I’ll stay late today.” 8.The words ‘someday’ and ‘try’ are words that allow us to do what? a)Relax b)Feel positive c)Make excuses d)Smile

15. Module Three: Review Questions 9.Why was Stacy angry with her manager? a)He had demoted her b)He transferred her to another department c)He did not give her any over-time d)He had given her another ‘long’ project 10.When Stacy became discouraged during the project, what made her more confident? a)Thinking about quitting the company b)Remembering that her manager had faith in her c)Thinking about her cat d)Trying to find someone else to do the project

16. Module Three: Review Questions 1.When we shift our thoughts from negative to positive, avoid doing what? a)Over-generalizing b)Saying nice things c)Over-thinking d)Smiling Over-generalizing can lead our thoughts to turn negative since we can often assume the worst. Avoid these thoughts to remain more positive. 2.No situation can be deemed impossible if we do what? a)Make assumptions b)Ignore it c)Make a plan d)Think positively It can seem like a corny greeting card, but when we think positively and have confidence in ourselves, no job, or situation can seem impossible to us.

17. Module Three: Review Questions 3.A common misconception is that positivity means we don’t have what? a)Smile b)Dress nice c)Eliminate mistakes d)Help others Being positive and confident does not necessarily mean we have to eliminate our mistakes or faults. We just have to learn how to make the best of them. 4.When faced with a current problem, it is better to focus on what? a)The possible outcome b)The positive aspects c)What other people think d)The time involved When we are faced with a problem, it is better to focus on the positive aspects of the situation, rather than the negative parts. This will help us feel more confident about being able to handle the problem.

18. Module Three: Review Questions 5.One example of using positive language includes which of the following? a)“Yes I can.” b)“No, thank you.” c)“I don’t want to.” d)“I can’t finish that.” Positive language includes words that boost confidence, such as “I can”, “I will” or “good job.” 6.What is one way to create positive language for ourselves? a)Think of our past mistakes b)Compliment yourself c)Limit what we say to anyone d)Learn a new language When we compliment ourselves, we create positive language naturally and help it to become a habit in our everyday language.

19. Module Three: Review Questions 7.One example of a negative phrase includes which of the following? a)“I can help with that.” b)“Thank you for your time.” c)“I can’t do that.” d)“I’ll stay late today.” Phrases that include words such as “can’t’, ‘won’t’, or ‘impossible’ are considered negative phrases because they can hinder our confidence. 8.The words ‘someday’ and ‘try’ are words that allow us to do what? a)Relax b)Feel positive c)Make excuses d)Smile Negative words such as ‘someday’ or ‘try’ allow us to make excuses as to why we can’t achieve something and will keep us from pursuing our goals.

20. Module Three: Review Questions 9.Why was Stacy angry with her manager? a)He had demoted her b)He transferred her to another department c)He did not give her any over-time d)He had given her another ‘long’ project Stacy became angry because her manager had given her another long project that she felt as though she couldn’t complete. 10.When Stacy became discouraged during the project, what made her more confident? a)Thinking about quitting the company b)Remembering that her manager had faith in her c)Thinking about her cat d)Trying to find someone else to do the project When Stacy began to feel discouraged or negative about the project, she remembered that her manager expressed that she did a good job and had faith that she could do the project. This made her feel more confident to finish the project.

21. Module Four: Review Questions 1.What is the Discovery phase? a)Learning what not to do at work b)Learning what works for each person c)Learning from your mistakes d)Learning about fellow co-workers 2.One example of the Discovery process is what? a)Asking other employees about their hobbies b)Talking to the manager about policies c)Asking questions of other employees d)Learning the rules of the office

22. Module Four: Review Questions 3.What is the Dream phase? a)Creating a vision for the future b)Creating a dream diary c)Creating new jobs for other employees d)Creating a workers union 4.One example of the Dream process is what? a)Deciding where to put the new snack machine b)Planning a vacation c)Deciding who will be in charge of the project d)Determining what you want to see happen

23. Module Four: Review Questions 5.What is the Design phase? a)Create a new company logo b)Create an action plan c)Create a plan to cut costs d)Create a new building design 6.One example of the Design process is what? a)Creating step by step procedures b)Creating a new employee roster c)Creating new employee parking spots d)Creating a log of ideas

24. Module Four: Review Questions 7.What is the Delivery phase? a)Delivery the written forms b)Assigning employees to a different department c)Hiring new employees d)Executing the Design plan 8.One example of the Delivery process is what? a)Assigning job responsibilities to employees b)Changing employee job titles c)Thinking of a plan to change procedure d)Asking other employees of their opinions

25. Module Four: Review Questions 9.What was Jeremy’s group working on currently? a)New logo idea b)New marketing ideas c)Budgeting the company account d)Changing to paper in the copier 10.What was the first thing Jeremy asked the employees to think about? a)What they wanted to get paid b)The new offices they were building c)Processes that had worked in the past d)Where they wanted to go on their vacation

26. Module Four: Review Questions 1.What is the Discovery phase? a)Learning what not to do at work b)Learning what works for each person c)Learning from your mistakes d)Learning about fellow co-workers The Discovery phase of the Four D Model focuses on finding out what works for each person and what keeps them functioning positively. 2.One example of the Discovery process is what? a)Asking other employees about their hobbies b)Talking to the manager about policies c)Asking questions of other employees d)Learning the rules of the office Part of the Discovery phase includes asking other employees what they like or what works for them. Other methods include group discussions or individual surveys.

27. Module Four: Review Questions 3.What is the Dream phase? a)Creating a vision for the future b)Creating a dream diary c)Creating new jobs for other employees d)Creating a workers union The Dream phase of the Four D Model focuses on building a vision for the future in which the person (or company) can begin to form goals and action plans. 4.One example of the Dream process is what? a)Deciding where to put the new snack machine b)Planning a vacation c)Deciding who will be in charge of the project d)Determining what you want to see happen Part of the Dream phase includes determining what the person wants to see happen. This includes what they wish to see changed, altered, or improved.

28. Module Four: Review Questions 5.What is the Design phase? a)Create a new company logo b)Create an action plan c)Create a plan to cut costs d)Create a new building design The Design phase of the Four D Model focuses on creating an action plan to carry out the Discovery and Design phases. 6.One example of the Design process is what? a)Creating step by step procedures b)Creating a new employee roster c)Creating new employee parking spots d)Creating a log of ideas Part of the Design phase includes creating step by step procedures that should be followed to carry out the action plan. Other steps include creating processes and creating job duties.

29. Module Four: Review Questions 7.What is the Delivery phase? a)Delivery the written forms b)Assigning employees to a different department c)Hiring new employees d)Executing the Design plan The Delivery phase of the Four D Model focuses on executing the plan that the previous three steps have created. It is often referred to as the ‘Destiny’ phase since it is the final step. 8.One example of the Delivery process is what? a)Assigning job responsibilities to employees b)Changing employee job titles c)Thinking of a plan to change procedure d)Asking other employees of their opinions Part of the Delivery phase includes assigning the necessary job duties that were created in the previous planning processes. This is generally the last step before a plan is put into place.

30. Module Four: Review Questions 9.What was Jeremy’s group working on currently? a)New logo idea b)New marketing ideas c)Budgeting the company account d)Changing to paper in the copier Jeremy’s group was working on developing a new marketing plan for the company. 10.What was the first thing Jeremy asked the employees to think about? a)What they wanted to get paid b)The new offices they were building c)Processes that had worked in the past d)Where they wanted to go on their vacation When Jeremy began talking to the group of employees, he first asked them to identify what processes have worked for them in the past. Then he had them build from there.

31. Module Five: Review Questions 1.What is the Initiate phase? a)Hiring new employees b)Starting to think of new changes c)Starting a company carpool d)Changing the process of filing 2.One example of the Initiate process is what? a)Asking employees what they think b)Changing the office cubicles c)Asking what needs to be done to accomplish change d)Asking employees to stay late

32. Module Five: Review Questions 3.What is the Inquire phase? a)Gathering information from employees b)Asking about employee hobbies c)Gathering information about the company rivals d)Creating an action plan 4.One example of the Inquire process is what? a)Researching on the internet b)Creating a journal of ideas c)Starting a web blog d)Asking what the employees want to see happen

33. Module Five: Review Questions 5.What is the Imagine phase? a)Creating imaginary friends b)Forming a tentative action plan c)Meeting with other managers d)Creating assigned job duties 6.One example of the Imagine process is what? a)Determining what duties need to be created b)Changing employee assignments c)Deciding who will be promoted d)Asking employees what they’re like to see

34. Module Five: Review Questions 7.What is the Innovate phase? a)Creating new ideas for the company b)Gathering information about a product c)Asking employees what they’d like to see d)Putting the proposed plan into action 8.One example of the Innovate process is what? a)Starting the plan on a select group of employees b)Creating a sample plan c)Determining which department it will be in d)Transferring employees to a new department

35. Module Five: Review Questions 9.Where did Jeremy introduce the employees’ new marketing plan? a)At the managers meeting b)In his supervisor’s office c)In the suggestion box d)Nowhere 10.What was the last step the manager’s needed to complete before implementing the new plan? a)Asking for employee opinions b)Delegating job duties c)Thinking of possible changes d)Creating an action plan

36. Module Five: Review Questions 1.What is the Initiate phase? a)Hiring new employees b)Starting to think of new changes c)Starting a company carpool d)Changing the process of filing The Initiate phase of the Four I Model focuses on first addressing what we want to see changed and how we can go about doing it. 2.One example of the Initiate process is what? a)Asking employees what they think b)Changing the office cubicles c)Asking what needs to be done to accomplish change d)Asking employees to stay late Part of the Initiate phase includes asking other employees as well as ourselves what we would need to do in order to begin the change process. This includes deciding what would need to change and who it affects.

37. Module Five: Review Questions 3.What is the Inquire phase? a)Gathering information from employees b)Asking about employee hobbies c)Gathering information about the company rivals d)Creating an action plan The Inquire phase of the Four I Model focuses on gathering information about making changes, including asking for opinions, insights, or ideas. 4.One example of the Inquire process is what? a)Researching on the internet b)Creating a journal of ideas c)Starting a web blog d)Asking what the employees want to see happen Part of the Inquire phase includes speaking with employees and determining what they want to see happen, as well as what they would like to change/keep the same.

38. Module Five: Review Questions 5.What is the Imagine phase? a)Creating imaginary friends b)Forming a tentative action plan c)Meeting with other managers d)Creating assigned job duties The Imagine phase of the Four I Model focuses on creating a tentative plan to put the desired changes into effect. This can include what employees would need to do or a possible timeline for the change to occur. 6.One example of the Imagine process is what? a)Determining what duties need to be created b)Changing employee assignments c)Deciding who will be promoted d)Asking employees what they’re like to see Part of the Imagine phase includes creating and assigning employee job duties that will arise with new changes or procedures. Once they are assigned, the team can focus on the Innovate process.

39. Module Five: Review Questions 7.What is the Innovate phase? a)Creating new ideas for the company b)Gathering information about a product c)Asking employees what they’d like to see d)Putting the proposed plan into action The Innovate phase of the Four I Model focuses on putting the proposed plan into action for the company to use. This is a large process and can include several mini-steps, including creating a time frame for change and preparing for any mishaps that may occur. 8.One example of the Innovate process is what? a)Starting the plan on a select group of employees b)Creating a sample plan c)Determining which department it will be in d)Transferring employees to a new department Part of the Innovate phase includes putting the plan into action, but sometimes companies will start the plan on a select group of employees first. This can help better determine how well the change will go over.

40. Module Five: Review Questions 9.Where did Jeremy introduce the employees’ new marketing plan? a)At the managers meeting b)In his supervisor’s office c)In the suggestion box d)Nowhere Jeremy had decided the best place to introduce the employees’ new marketing plan would be at the next manager meeting so he could share it with everyone. 10.What was the last step the manager’s needed to complete before implementing the new plan? a)Asking for employee opinions b)Delegating job duties c)Thinking of possible changes d)Creating an action plan One of the last jobs the managers needed to complete before implementing the new marketing plan was to delegate job duties and tasks to other employees. Once they had this finished, they could start the new plan.

41. Module Six: Review Questions 1.Framing positive questions for an interview does what? a)Make the process more fun b)Makes the applicant nervous c)Makes the time go by faster d)Makes the applicant feel more confident 2.Which of the following is considered a positive question? a)“Have you ever been fired?” b)“Why did you just quit your last job?” c)“What did you value most in your last job?” d)“Why should I hire you?”

42. Module Six: Review Questions 3.When you open with a positive story in an interview, what can happen? a)It makes the company look more positive b)It can make the applicant suspicious c)It makes you look good as a manager d)It scares the applicant 4.Which of the following would be a positive story to solicit in an interview? a)An employee is fired after stealing office supplies b)An employee celebrates their 25 th anniversary with the company c)An employee is demoted after being a manager d)An employee quit after two months of working there

43. Module Six: Review Questions 5.It is important for an interviewer to know what? a)Who the applicant is b)The qualities needed to work the job c)The absolute pay of the position d)What time the interview is 6.If the manager is looking for a positive candidate, they must show what? a)Arrogance b)Humbleness c)Anger d)Confidence

44. Module Six: Review Questions 7.What does a reoccurring theme in an interview show? a)Similarity in previous jobs b)A repeated annoyance c)Unnecessary d)Similarity between the interviewer and applicant 8.What is an example of a reoccurring theme? a)Loneliness b)High pay salary c)Long hours d)Commitment

45. Module Six: Review Questions 9.What did the applicant say one of his favorite tasks was? a)Weekly paperwork b)Mentoring new employees c)Manufacturing problem d)Cleaning his tools 10.How did talking about this task help the employee feel more at ease? a)He felt more at ease for talking so much b)He felt nervous for having to describe everything c)He felt annoyed for being there so long d)He felt more confident when describing his successes

46. Module Six: Review Questions 1.Framing positive questions for an interview does what? a)Make the process more fun b)Makes the applicant nervous c)Makes the time go by faster d)Makes the applicant feel more confident Framing positive questions to use in an interview can make the applicant feel more confident when answering question, instead of feeling scared or intimidated. 2.Which of the following is considered a positive question? a)“Have you ever been fired?” b)“Why did you just quit your last job?” c)“What did you value most in your last job?” d)“Why should I hire you?” Asking an applicant what they value most from a previous job encourages them to think positively and express what they enjoyed about the job.

47. Module Six: Review Questions 3.When you open with a positive story in an interview, what can happen? a)It makes the company look more positive b)It can make the applicant suspicious c)It makes you look good as a manager d)It scares the applicant When interviewing a potential employee, it is best to only solicit positive stories about the company. Any negative stories or instance can deter the applicant or give the company a bad image. 4.Which of the following would be a positive story to solicit in an interview? a)An employee is fired after stealing office supplies b)An employee celebrates their 25 th anniversary with the company c)An employee is demoted after being a manager d)An employee quit after two months of working there A story of an employee that has been with the company over 25 years not only makes the company look impressive, but it makes the applicant more interested in working there.

48. Module Six: Review Questions 5.It is important for an interviewer to know what? a)Who the applicant is b)The qualities needed to work the job c)The absolute pay of the position d)What time the interview is It is important for an interviewer to know what qualities are needed to work the open position so that they can look for these qualities in each person that applies for the job. 6.If the manager is looking for a positive candidate, they must show what? a)Arrogance b)Humbleness c)Anger d)Confidence When a manager is trying to find a candidate that ‘works’ for the company, they must see that the applicant is positive and confident to know that they will fit in well.

49. Module Six: Review Questions 7.What does a reoccurring theme in an interview show? a)Similarity in previous jobs b)A repeated annoyance c)Unnecessary d)Similarity between the interviewer and applicant Reoccurring themes in an interview often show similarities in an applicant’s previous job history and will show that the patient can display these themes/qualities. 8.What is an example of a reoccurring theme? a)Loneliness b)High pay salary c)Long hours d)Commitment Themes such as commitment, loyalty, honesty, and trust are some common reoccurring themes that applicants can display throughout their job history.

50. Module Six: Review Questions 9.What did the applicant say one of his favorite tasks was? a)Weekly paperwork b)Mentoring new employees c)Manufacturing problem d)Cleaning his tools When Debra asked the applicant about one of his favorite tasks, he replied that it when he and his collogue worked together and solved a challenging manufacturing problem. 10.How did talking about this task help the employee feel more at ease? a)He felt more at ease for talking so much b)He felt nervous for having to describe everything c)He felt annoyed for being there so long d)He felt more confident when describing his successes While the applicant was talking about his other tasks, his confidence began to grow because he was able to talk about and share his other successes.

51. Module Seven: Review Questions 1.How does a planning future success affect our goals? a)It gives a potential plan to work on b)It can add unneeded stress c)It gives us something to do in our spare time d)It gives us the confidence to work toward them 2.What is the benefit of planning a future success? a)It relieves stress b)It gives us a positive outlook c)It keeps us from being bored d)It gives us a chance to relax

52. Module Seven: Review Questions 3.What is negative anticipation? a)Assuming the worst of a situation b)Feeling anxious or stressed c)Feeling tired d)Ignoring a problem 4.What is one way to control or relieve negative anticipation? a)Keep a journal of your feelings b)Outline everything that could happen c)Realize the problem is not you d)Blame someone else

53. Module Seven: Review Questions 5.The decisions we make today can influence our what? a)Critical thinking b)Future decisions c)Weekend plans d)Present decisions 6.What is the benefit of making positive decisions today? a)Less anxious feelings b)Increased free time c)Less time to plan ahead d)Increased anxiety

54. Module Seven: Review Questions 7.Anticipation should only be based on what? a)What we think b)Hearsay c)Real facts or data d)What we hear 8.To avoid basing assumptions on untrue facts, we should avoid what? a)Talking to anyone b)Rumors c)Over-thinking d)Asking for help

55. Module Seven: Review Questions 9.What was Bruce creating a report for? a)The company’s budget plan b)The company’s new dress code policy c)The company’s new parking lot d)The company’s new accounting software 10.Why did Bruce begin to over react? a)He wasn’t sure if the manager would like his report b)He thought he wouldn’t finish in time c)He couldn’t remember where he left the report d)He wasn’t able to find the information he needed

56. Module Seven: Review Questions 1.How does a planning future success affect our goals? a)It gives a potential plan to work on b)It can add unneeded stress c)It gives us something to do in our spare time d)It gives us the confidence to work toward them When we plan future successes, it helps us to concretely set our goals and gives us the confidence to go after them. 2.What is the benefit of planning a future success? a)It relieves stress b)It gives us a positive outlook c)It keeps us from being bored d)It gives us a chance to relax When we plan a future success, or even anticipate one, it will give us a more positive outlook on our future and give us more confidence in our decisions.

57. Module Seven: Review Questions 3.What is negative anticipation? a)Assuming the worst of a situation b)Feeling anxious or stressed c)Feeling tired d)Ignoring a problem Negative anticipation can come in many forms, but most often it is in the form of assuming the worst of a current or future situation. 4.What is one way to control or relieve negative anticipation? a)Keep a journal of your feelings b)Outline everything that could happen c)Realize the problem is not you d)Blame someone else One way of trying to control negative anticipation is to step back and realize that the problem is normally in the situation, not in you. When we blame ourselves, our anticipation can grow rapidly.

58. Module Seven: Review Questions 5.The decisions we make today can influence our what? a)Critical thinking b)Future decisions c)Weekend plans d)Present decisions The decisions we make today can shape how we look at our future. By making positive and confident decisions now, we are influencing our future decisions to be the same way. 6.What is the benefit of making positive decisions today? a)Less anxious feelings b)Increased free time c)Less time to plan ahead d)Increased anxiety When we make positive decisions today and gain a better outlook for the future, we have less anxious feelings and feel less stressed.

59. Module Seven: Review Questions 7.Anticipation should only be based on what? a)What we think b)Hearsay c)Real facts or data d)What we hear Our negative anticipation can grow when we don’t know everything about a situation. It can get worse when we make assumptions that are based on untruths or gossip. 8.To avoid basing assumptions on untrue facts, we should avoid what? a)Talking to anyone b)Rumors c)Over-thinking d)Asking for help Rumors are one example of something that can make our negative anticipation worse because rumors hold facts or data that is untrue and can cloud our judgment.

60. Module Seven: Review Questions 9.What was Bruce creating a report for? a)The company’s budget plan b)The company’s new dress code policy c)The company’s new parking lot d)The company’s new accounting software Bruce was creating a report to summarize the benefits of the company’s new accounting software. 10.Why did Bruce begin to over react? a)He wasn’t sure if the manager would like his report b)He thought he wouldn’t finish in time c)He couldn’t remember where he left the report d)He wasn’t able to find the information he needed When Bruce wasn’t sure if the manager would like his report or not, he began to over react as to what the manager would say or do. His fears were not very supported with facts.

61. Module Eight: Review Questions 1.What is positive imagery? a)Feelings of positivity based on an image or object b)A type of syntax c)Feelings we get for doing something right d)A type of photo 2.What is one example of positive imagery? a)Remembering the last time you failed a project b)Seeing the disciplinary slip from last week c)Envisioning an empty desk at the end of the week d)Seeing a new stack of paperwork to do

62. Module Eight: Review Questions 3.How can we prepare ourselves for adversity? a)Try not to think about it b)Don’t lie about what to expect c)Ignore the possibilities d)Assume the worst could happen 4.Being prepared means you are not _________ your surroundings. a)Open to b)Concerned about c)A part of d)Oblivious to

63. Module Eight: Review Questions 5.Being flexible in a situation means you can’t change the problem but you can what? a)Talk to someone else about it b)Change how you react to it c)Ignore it altogether d)Change what happens 6.All problems have a ___________; they are not all black and white. a)Gray area b)Danger zone c)Clouded area d)Exit clause

64. Module Eight: Review Questions 7.A perfect situation does not have what? a)Positive feelings b)An explanation. c)The current problem d)Confidence 8.The perfect situation is ______________. a)Different for everyone. b)Similar in every situation c)The same for everyone d)Impossible to reach

65. Module Eight: Review Questions 9.What building was Anna working on a design plan for? a)The new company parking garage b)A new library c)A car dealership d)The new museum 10.What piece of imagery made Anna feel more confident about finishing the design? a)Another library across town b)The stack of papers on her desk c)A letter from her manager d)The small plaque in her office

66. Module Eight: Review Questions 1.What is positive imagery? a)Feelings of positivity based on an image or object b)A type of syntax c)Feelings we get for doing something right d)A type of photo Positive imagery is a physical or mental image that boosts our positivity and makes us feel confident. Keeping positive imagery with us at all times can help us handle any problem. 2.What is one example of positive imagery? a)Remembering the last time you failed a project b)Seeing the disciplinary slip from last week c)Envisioning an empty desk at the end of the week d)Seeing a new stack of paperwork to do One example of mental positive imagery is when you envision an empty desk, free of projects or assignments, at the end of the week. Seeing this image keeps you positive to finish your work and helps you stay on track.

67. Module Eight: Review Questions 3.How can we prepare ourselves for adversity? a)Try not to think about it b)Don’t lie about what to expect c)Ignore the possibilities d)Assume the worst could happen To prepare for adversity, one of the main rules to remember is to not lie to ourselves about what to expect and be truthful about what could happen. Only then can you be truly prepared. 4.Being prepared means you are not _________ your surroundings. a)Open to b)Concerned about c)A part of d)Oblivious to When we are prepared, we are not oblivious to our surrounding. We pay attention to detail and are prepared to handle anything.

68. Module Eight: Review Questions 5.Being flexible in a situation means you can’t change the problem but you can what? a)Talk to someone else about it b)Change how you react to it c)Ignore it altogether d)Change what happens We cannot always change a problem or what happens from them, but we can change how we react to them or handle them. That is being flexible and creative if needed. 6.All problems have a ___________; they are not all black and white. a)Gray area b)Danger zone c)Clouded area d)Exit clause The problems we face are not always black and white – one side or another. They always have a gray area that requires us to be flexible and think outside the box, if needed.

69. Module Eight: Review Questions 7.A perfect situation does not have what? a)Positive feelings b)An explanation. c)The current problem d)Confidence When we envision a perfect situation, the first thing that disappears is the problem we have at hand. The problem that is normally missing is usually the first situation we need to handle. 8.The perfect situation is ______________. a)Different for everyone. b)Similar in every situation c)The same for everyone d)Impossible to reach Everyone’s perfect situation is specific to them and what they are feeling. As the needs and problems change, so will their perfect situation.

70. Module Eight: Review Questions 9.What building was Anna working on a design plan for? a)The new company parking garage b)A new library c)A car dealership d)The new museum Anna was working on a design plan for a new library that was opening soon. 10.What piece of imagery made Anna feel more confident about finishing the design? a)Another library across town b)The stack of papers on her desk c)A letter from her manager d)The small plaque in her office When Anna saw the small plaque in her off that she had received before, she immediately remembered how successful she was on the last project and began to feel more confident.

71. Module Nine: Review Questions 1.Using our strengths to help us solve problems promotes what? a)Confidence b)Insanity c)Negativity d)Boredom 2.Which of the following is an example of a personal strength? a)Tardiness b)Poor grammar c)Laziness d)Strong communication

72. Module Nine: Review Questions 3.Having confidence helps us do what when we make a mistake? a)We are punished for them b)We learn from them c)We ignore them d)We get over them 4.What is one way a person can boost their own confidence? a)Ask someone else about it b)Write a list of personal goals c)Compliment other people d)Keep their thoughts in a journal

73. Module Nine: Review Questions 5.Why would inquiry be considered the seed of change? a)It gets people thinking b)It makes people angry c)It can grow in groups d)It can grow in many forms 6.What is one of the simplest ways to make a change? a)Write a letter b)Put it in the suggestion box c)Ask a question d)Do nothing

74. Module Nine: Review Questions 7.Why are people drawn to what is expected of them? a)It makes it easier for them b)It gives them a sense of identity c)It sounds familiar to them d)It’s just natural 8.If we are positive and show it to other people, they will ____________. a)Join us b)Reject us c)Make fun of us d)Ignore us

75. Module Nine: Review Questions 9.What was Allen having trouble with? a)The new company software b)A new laptop computer c)The company budget plan d)Another employee 10.What was one way Allen remained positive about the budget plan? a)He kept thinking it would be over soon b)He reminded himself that he would get a bonus c)He thought about impressing his manager d)He reminded himself of his skills and strengths

76. Module Nine: Review Questions 1.Using our strengths to help us solve problems promotes what? a)Confidence b)Insanity c)Negativity d)Boredom When we use our own strengths and talents to solve problems, it builds our confidence and makes us feel proud about our decisions. 2.Which of the following is an example of a personal strength? a)Tardiness b)Poor grammar c)Laziness d)Strong communication Strong communication is a common strength that many people possess.

77. Module Nine: Review Questions 3.Having confidence helps us do what when we make a mistake? a)We are punished for them b)We learn from them c)We ignore them d)We get over them When we have confidence and make a mistake, we can be secure enough to examine what we did wrong and then learn from it without feeling negative about it. 4.What is one way a person can boost their own confidence? a)Ask someone else about it b)Write a list of personal goals c)Compliment other people d)Keep their thoughts in a journal It can sound counter-productive, but when we compliment other people and make them smile or laugh, the feeling is often reciprocated and can help boost our own confidence.

78. Module Nine: Review Questions 5.Why would inquiry be considered the seed of change? a)It gets people thinking b)It makes people angry c)It can grow in groups d)It can grow in many forms Inquiry is considered the seed of change because when a question is asked, it gets people thinking about changes and what they can do. 6.What is one of the simplest ways to make a change? a)Write a letter b)Put it in the suggestion box c)Ask a question d)Do nothing Inquiry is considered the seed of change because it makes people think about alternatives. If you are thinking about changing something, ask a question, whether to yourself of someone else.

79. Module Nine: Review Questions 7.Why are people drawn to what is expected of them? a)It makes it easier for them b)It gives them a sense of identity c)It sounds familiar to them d)It’s just natural People are naturally drawn to what is expected of them because someone has outlined what they should be at a certain time. Meeting this description gives them a sense of identity. 8.If we are positive and show it to other people, they will ____________. a)Join us b)Reject us c)Make fun of us d)Ignore us Positivity is contagious. Whether we smile, laugh, or appear confident, people will usually catch on and join you in being positive.

80. Module Nine: Review Questions 9.What was Allen having trouble with? a)The new company software b)A new laptop computer c)The company budget plan d)Another employee Allen was currently working on the company budget plan, with which he was having difficulty finishing. 10.What was one way Allen remained positive about the budget plan? a)He kept thinking it would be over soon b)He reminded himself that he would get a bonus c)He thought about impressing his manager d)He reminded himself of his skills and strengths When Allen began to feel doubtful about his abilities to solve the problem, he kept reminding himself of the skills and strengths he had and knew he could get it done.

81. Module Ten: Review Questions 1.The key to building a great team is what? a)Bribery. b)Forming small groups c)Recognizing what works d)Having more women than men 2.What can happen if we try to change a process that has been working? a)A new process can be made b)It can cause negative attitudes c)It can cause positive attitudes d)The changes could be beneficial

82. Module Ten: Review Questions 3.Focusing on increases, instead of decreases, encourages what? a)Positive thinking b)More sales c)Less employee vacation time d)Less employee sick says 4.What is one area that is commonly encouraged to increase? a)Absences b)Safety violations c)Spelling errors d)Employee morale

83. Module Ten: Review Questions 5.What does it mean to see the best in other people? a)Giving them the benefit of the doubt b)Seeing what awards they have won c)Ignoring them completely d)Seeing their good qualities 6.Don’t be afraid to do what with your employees? a)Fire them b)Discipline them c)Compliment them d)Transfer them

84. Module Ten: Review Questions 7.Using negative language with an employee can make them feel what? a)Under attack b)Important c)Valued d)Excited 8.Which of the following is a form of negative phrasing? a)“I can do that after my break.” b)“I will do well on my test today.” c)“I did a great job today!” d)“I can’t finish the assignment now!”

85. Module Ten: Review Questions 9.What department does Michelle work for? a)Medical records b)Accounting c)Marketing d)The business office 10.What was one aspect Michelle encourage the other employees to improve? a)Punctuality b)Their attention to detail c)Their personal hygiene d)Their attention span

86. Module Ten: Review Questions 1.The key to building a great team is what? a)Bribery. b)Forming small groups c)Recognizing what works d)Having more women than men When we build a great work team, we recognize what does and does not work for each employee and know how well they can work based on their strengths. 2.What can happen if we try to change a process that has been working? a)A new process can be made b)It can cause negative attitudes c)It can cause positive attitudes d)The changes could be beneficial Sometimes when we try to change a process that has been working for the employees, it can cause them to have a negative attitude. It can be for many reasons, such as a fear of change or feeling inadequate.

87. Module Ten: Review Questions 3.Focusing on increases, instead of decreases, encourages what? a)Positive thinking b)More sales c)Less employee vacation time d)Less employee sick says When we focus on increasing something, we want to increase good things, not bad ones. So when we focus more on what we can increase, rather than decrease, it helps us think positively because we are focusing on the good. 4.What is one area that is commonly encouraged to increase? a)Absences b)Safety violations c)Spelling errors d)Employee morale Employee morale is always encouraged to increase because it ensures that employees are happy at their job. If it was encouraged to decrease, the company would not be a very nice place to work.

88. Module Ten: Review Questions 5.What does it mean to see the best in other people? a)Giving them the benefit of the doubt b)Seeing what awards they have won c)Ignoring them completely d)Seeing their good qualities We may not always like everyone, but by noticing their good qualities they have you can still see the best in them. 6.Don’t be afraid to do what with your employees? a)Fire them b)Discipline them c)Compliment them d)Transfer them Complimenting your employees shows that you notice their good works and appreciate them for it. It also boosts their confidence in their work, which in turn can make them want to work even harder.

89. Module Ten: Review Questions 7.Using negative language with an employee can make them feel what? a)Under attack b)Important c)Valued d)Excited When we use negative phrasing with our employees, it can make them feel under attack and will begin to feel defensive around you. Use positive language to get your point across while making the employee feel comfortable. 8.Which of the following is a form of negative phrasing? a)“I can do that after my break.” b)“I will do well on my test today.” c)“I did a great job today!” d)“I can’t finish the assignment now!” This sentence immediately says “I can’t” and then follows with an excuse. This type of language does not boost confidence to get the work done and can only cause more negative feelings.

90. Module Ten: Review Questions 9.What department does Michelle work for? a)Medical records b)Accounting c)Marketing d)The business office Michelle works for the medical records department in her facility. 10.What was one aspect Michelle encourage the other employees to improve? a)Punctuality b)Their attention to detail c)Their personal hygiene d)Their attention span When Michelle was working with the new hires, she mentioned things they could improve on. Suggesting what to improve on is a more positive message than telling employees what they shouldn’t do.

91. Module Eleven: Review Questions 1.How does identifying our strengths boost our confidence? a)It reassures ourselves of what we can do b)It gives us something to do c)It makes us feel like a big shot d)It reassures us we can do something right 2.What is one way we can help identify our strengths? a)Ask someone else what they think b)Get a test at the doctor c)Make a written list to read out loud d)Conduct a survey

92. Module Eleven: Review Questions 3.What are best practices? a)The best doctor offices b)Processes that work c)The best places to practice sports d)Processes that everyone likes 4.Best practices are defined by what? a)Each individual situation b)The manager c)The employees d)The customers

93. Module Eleven: Review Questions 5.What is a peak experience? a)A feeling of nirvana b)A time of feeling happy and possibility c)A time when you were mountain climbing d)A feeling of absolute peace 6.Peak experiences can help us feel positive because why? a)They are moments from our last vacation b)They remind us of past mistakes c)They are moments when we as though we’ve achieved something d)They remind us of our last promotions

94. Module Eleven: Review Questions 7.What is success? a)Earning a lot of money b)A feeling of being superior to someone else c)A feeling of accomplishment or achievement d)Being promoted 8.Remembering our past successes can help us __________ when it comes to current problems. a)Over-react b)Reduce stress c)Feel anxious d)Change our minds

95. Module Eleven: Review Questions 9.Why was Robert feeling so depressed? a)He was not very successful on his last presentation b)He wanted to quit his job c)He crashed his car before work d)His manager gave him some bad news 10.How did Robert decide he would try to do better on his next presentation? a)He would ask someone else to help him b)He remembered he had an employee evaluation coming up c)He would pay his friend to do it for him d)He remembered how successful he had been before

96. Module Eleven: Review Questions 1.How does identifying our strengths boost our confidence? a)It reassures ourselves of what we can do b)It gives us something to do c)It makes us feel like a big shot d)It reassures us we can do something right When we identify our own strengths, we are reminding ourselves of how great we are and all the great things we are good at. 2.What is one way we can help identify our strengths? a)Ask someone else what they think b)Get a test at the doctor c)Make a written list to read out loud d)Conduct a survey One of the most common exercises to identify our strengths is to make a written list, or lists, and read over them over and over again.

97. Module Eleven: Review Questions 3.What are best practices? a)The best doctor offices b)Processes that work c)The best places to practice sports d)Processes that everyone likes Best practices is a blanket term used to define processes that work for a person or company and continues to work for them over time. 4.Best practices are defined by what? a)Each individual situation b)The manager c)The employees d)The customers Best practice can vary from person to person as well as from one situation to another. They are based upon what currently works for them and how effective it makes them.

98. Module Eleven: Review Questions 5.What is a peak experience? a)A feeling of nirvana b)A time of feeling happy and possibility c)A time when you were mountain climbing d)A feeling of absolute peace A peak experience is defined as a time when we had an experience of feeling happy and feeling hopeful with possibilities. They often come after a form of success and help us feel positive and confident. 6.Peak experiences can help us feel positive because why? a)They are moments from our last vacation b)They remind us of past mistakes c)They are moments when we as though we’ve achieved something d)They remind us of our last promotions Having a peak experience often means we feel as though we have achieved something or made some sort of success. These experiences can make us feel more positive about ourselves and our abilities.

99. Module Eleven: Review Questions 7.What is success? a)Earning a lot of money b)A feeling of being superior to someone else c)A feeling of accomplishment or achievement d)Being promoted One of the many meanings of success is having the feeling of accomplishment or feeling as though you’ve achieved something. 8.Remembering our past successes can help us __________ when it comes to current problems. a)Over-react b)Reduce stress c)Feel anxious d)Change our minds When remember our successes and remember how they made us feel when we are faced with a problem, they can help us reduce stress and feel more relaxed by assuring ourselves that we can finish anything.

100. Module Eleven: Review Questions 9.Why was Robert feeling so depressed? a)He was not very successful on his last presentation b)He wanted to quit his job c)He crashed his car before work d)His manager gave him some bad news Robert was feeling depressed about himself after he thought he had not done so well on his last employee presentation. 10.How did Robert decide he would try to do better on his next presentation? a)He would ask someone else to help him b)He remembered he had an employee evaluation coming up c)He would pay his friend to do it for him d)He remembered how successful he had been before Even though Robert was feeling depressed about his current presentation, he remembered his list of strengths and past successes. This made him more determined to do better next time.