1. Management of Aeronautical Science Module 6 Human Factors and Crew Resource Management from a Management Standpoint © 2013 Project Lead The Way, Inc.Engineering Design and Development

2.  April 1 1904 — Using a glider imperfectly modeled by Ernest Archdeacon on an outdated Wright design, artillery Capt. Ferdinand Ferber launched himself into a short hop from a massive dune in Berc- Sur-Mer, Normandy, France. THIS DAY IN AVIATION

3.  April 1 1918 — The United Kingdom's Royal Air Force is born. It is formed out the Army's Royal Flying Corps and the Royal Naval Air Service. THIS DAY IN AVIATION

4.  April 1 1920 — First Aero Conference of South Africa. THIS DAY IN AVIATION

5.  April 1 1920 — Air Mail service opened on Frejus- Toulouse-Rabat route, for Spanish mails between Barcelona, Alicante and Malaga. THIS DAY IN AVIATION

6.  April 1 1921 — French pilot Adrienne Bolland takes off from Mendoza, Argentina in a Cauldron biplane to become the first woman to fly over the Andes. She completes the historic Andean crossing to the Chilean capital, Santiago in 10 hours. THIS DAY IN AVIATION

7.  April 1 1944 — The USAAF 20th Air Force was activated. THIS DAY IN AVIATION

8.  April 1 1945 — The United States invades Okinawa. THIS DAY IN AVIATION

9.  April 1 1953 — BEA (British European Airways) and Air France introduce tourist-class fares on their European routes. THIS DAY IN AVIATION

10.  April 1 1976 — Lufthansa's first two Airbus A300Bs enter service. They will fly between Frankfurt and Dusseldorf, Hamburg, Stuttgart and London. THIS DAY IN AVIATION

11. Questions / Comments

12. SUNDAYMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAY 2728 Module 5 Aviation Safety and Security Mid Term Exam 29 Module 6 Human Factors / Crew Resource Management Intro 30 Beaufort County Airport 31 Module 6 Human Factors / Crew Resource Management 1 Flight line Friday 2 34 Module 6 Human Factors / Crew Resource Management 5 Module 6 Human Factors / Crew Resource Management Discussion Due 6 Beaufort County Airport 7 Module 6 Human Factors / Crew Resource Management Paper Due 8 Flight line Friday HF and CRM QUIZ 9 1011 SPRING VACATION 12 SPRING VACATION 13 SPRING VACATION 14 SPRING VACATION 15 SPRING VACATION 16 1718 Module 7 Airports, Airspace and ATC 19 Module 7 Airports, Airspace and ATC 20 Beaufort County Airport 21 Module 7 Airports, Airspace and ATC 22 Flight line Friday 26 March/April 2016

13. Questions / Comments

15. Learning Objectives – Module 6 (3/29/16 – 4/8/16) Human Factors and Crew Resource Management from a Management Standpoint Upon successful completion of this module, you will be able to: #1 LEARNING OBJECTIVE: Explain the aeromedical factors that are essential features in the lives of aviation professionals. # 2 LEARNING OBJECTIVE: Illustrate the principles of the Aeronautical Decision Making (ADM) model. # 3 LEARNING OBJECTIVE: Differentiate among the topics that are typically included in current CRM programs. Management of Aeronautical Science

16. Learning Objectives – Module 6 (3/29/16 – 4/8/16) Human Factors and Crew Resource Management from a Management Standpoint Upon successful completion of this module, you will be able to: #4 LEARNING OBJECTIVE: Describe the evolving concepts of Crew Resource Management. # 5 LEARNING OBJECTIVE: Analyze CRM performance marker clusters for their applicability to different crew situations Management of Aeronautical Science

17. Assignments Due – Module 6 (3/29/16 – 4/8/16) Review Module 6 Instructions for the following assignments: Discussion Board Due (Human Factors / CRM) –(Due Tues Apr 5) – 2 part Paper Due – NTSB Hendricks Report (Thurs Apr 7) –2 – 3 page Quiz Due – Human Factors & CRM (Fri Apr 8) – 20 questions Management of Aeronautical Science

18. Questions / Comments

19. Management of Aeronautical Science Module 6 Human Factors and Crew Resource Management from a Management Standpoint © 2013 Project Lead The Way, Inc.Engineering Design and Development

20. Differentiate among the topics that are typically included in current CRM programs. A) Define human factors and CRM Training B) What did the various groups (NASA, NTSB, CAST, ARAC, etc.) contribute to the development of CRM? C) What are the three phases of CRM training that have been identified as critical components of an effective CRM training program? D) Compare the five major topics that FAA has listed under Communications Processes and Decision Behavior of CRM. E) Compare the four major topics that FAA has listed under Team Building and Maintenance of CRM F) Explain clusters and behavioral markers in relation to CRM training. G) Describe the specialized training and assessment in CRM training

21. Define human factors and CRM Training Human Factors. The multidisciplinary field of human factors is devoted to optimizing human performance and reducing human error. It incorporates the methods and principles of the behavioral and social sciences, engineering, and physiology. It is the applied science that studies people working together in concert with machines. It embraces variables that influence individual performance and variables that influence team or crew performance. It is recognized that inadequate system design or inadequate operator training can contribute to individual human error that leads to system performance degradation. Further, it is recognized that inadequate design and management of crew tasks can contribute to group errors that lead to system performance degradation.

22. Define human factors and CRM Training CRM Training. CRM refers to the effective use of all available resources: human resources, hardware, and information. Other groups routinely working with the cockpit crew, who are involved in decisions required to operate a flight safely, are also essential participants in an effective CRM process. These groups include but are not limited to: –(a) Aircraft dispatchers. –(b) Flight attendants. –(c) Maintenance personnel. –(d) Air traffic controllers. CRM training is comprised of three components: initial indoctrination/awareness, recurrent practice and feedback, and continual reinforcement.

23. What did the various groups (NASA, NTSB, CAST, ARAC, etc.) contribute to the development of CRM? Initiatives to improve SOPs and adherence to those SOPs are among the top-priority safety initiatives now being implemented by CAST. Industry and government have come to the consensus that training programs should place emphasis on the factors that influence crew coordination and the management of crew resources. The need for additional training in communication between cockpit crewmembers and flight attendants has been specifically identified.

24. Differentiate among the topics that are typically included in current CRM programs. C) What are the three phases of CRM training that have been identified as critical components of an effective CRM training program? Initial Indoctrination/Awareness. Recurrent Practice and Feedback. Continuing Reinforcement.

25. Compare the five major topics that FAA has listed under Communications Processes and Decision Behavior of CRM. Communications Processes and Decision Behavior of CRM. (1) Briefings. (2) Inquiry/Advocacy/Assertion. (3) Crew Self-Critique (Decisions and Actions).. (4) Conflict Resolution. (5) Communications and Decision making.

26. Compare the four major topics that FAA has listed under Team Building and Maintenance of CRM Team Building and Maintenance Leadership/Followership/Concern for Task Interpersonal Relationships/Group Climate Workload Management and Situation Awareness Individual Factors/Stress Reduction

27. Explain clusters and behavioral markers in relation to CRM training. COMMUNICATIONS PROCESSES AND DECISION BEHAVIOR CLUSTER Briefings Inquiry/Advocacy/Assertion Crew Self-Critique Regarding Decisions and Actions Communications/Decisions TEAM BUILDING AND MAINTENANCE CLUSTER Leadership Followership/Concern for Tasks Interpersonal Relationships/Group Climate

28. Explain clusters and behavioral markers in relation to CRM training. WORKLOAD MANAGEMENT AND SITUATION AWARENESS CLUSTER Preparation/Planning/Vigilance Workload Distributed/Distractions Avoided

29. Describe the specialized training and assessment in CRM training SPECIALIZED TRAINING IN CRM CONCEPTS. As CRM programs have matured, some organizations have found it beneficial to develop and implement additional courses dealing with issues specific to their operations. Training for upgrading to captain provides an opportunity for specialized training that deals with the human factors aspects of command. Such training can be incorporated in the upgrade process. Training involving communications and the use of automation can be developed for crews operating aircraft with advanced technology cockpits, or for crews transitioning into them.

30. Describe the specialized training and assessment in CRM training ASSESSMENT OF CRM TRAINING. It is vital that each training program be assessed to determine if CRM training is achieving its goals. Each organization should have a systematic assessment process. Assessment should track the effects of the training program so that critical topics for recurrent training may be identified and continuous improvements may be made in all other respects. Assessment of the training program should include observation and feedback by program administrators and self-reports by participants using standard survey methods.

31. Questions / Comments

32. Describe the evolving concepts of Crew Resource Management. A) Give examples of Crew Monitoring and Cross-Checking. B) Give examples of Joint CRM Training. C) Give examples of Error Management. D) Give examples of Advanced CRM. E) Give examples of Culture issues.

33. Describe the evolving concepts of Crew Resource Management. A) Give examples of Crew Monitoring and Cross-Checking. B) Give examples of Joint CRM Training. C) Give examples of Error Management. D) Give examples of Advanced CRM. E) Give examples of Culture issues.

34. Describe the evolving concepts of Crew Resource Management. A) Give examples of Crew Monitoring and Cross-Checking. B) Give examples of Joint CRM Training. C) Give examples of Error Management. D) Give examples of Advanced CRM. E) Give examples of Culture issues.

35. Describe the evolving concepts of Crew Resource Management. A) Give examples of Crew Monitoring and Cross-Checking. B) Give examples of Joint CRM Training. C) Give examples of Error Management. D) Give examples of Advanced CRM. E) Give examples of Culture issues.

36. Describe the evolving concepts of Crew Resource Management. A) Give examples of Crew Monitoring and Cross-Checking. B) Give examples of Joint CRM Training. C) Give examples of Error Management. D) Give examples of Advanced CRM. E) Give examples of Culture issues.

37. Describe the evolving concepts of Crew Resource Management. A) Give examples of Crew Monitoring and Cross-Checking. B) Give examples of Joint CRM Training. C) Give examples of Error Management. D) Give examples of Advanced CRM. E) Give examples of Culture issues.

38. Analyze CRM performance marker clusters for their applicability to different crew situations Explain the three Crew Performance Marker Clusters that FAA has identified for CRM training. B) Examine the behavior markers that FAA lists in the four areas of the Communications Processes and Decision Behavior Cluster. C) Examine the behavior markers that FAA lists in the two areas of the Team Building and Maintenance Cluster. D) Examine the behavior markers that FAA lists in the two areas of the Workload Management and Situation Awareness Cluster.

39. Analyze CRM performance marker clusters for their applicability to different crew situations Explain the three Crew Performance Marker Clusters that FAA has identified for CRM training. B) Examine the behavior markers that FAA lists in the four areas of the Communications Processes and Decision Behavior Cluster. C) Examine the behavior markers that FAA lists in the two areas of the Team Building and Maintenance Cluster. D) Examine the behavior markers that FAA lists in the two areas of the Workload Management and Situation Awareness Cluster.

40. Analyze CRM performance marker clusters for their applicability to different crew situations Explain the three Crew Performance Marker Clusters that FAA has identified for CRM training. B) Examine the behavior markers that FAA lists in the four areas of the Communications Processes and Decision Behavior Cluster. C) Examine the behavior markers that FAA lists in the two areas of the Team Building and Maintenance Cluster. D) Examine the behavior markers that FAA lists in the two areas of the Workload Management and Situation Awareness Cluster.

41. Analyze CRM performance marker clusters for their applicability to different crew situations Explain the three Crew Performance Marker Clusters that FAA has identified for CRM training. B) Examine the behavior markers that FAA lists in the four areas of the Communications Processes and Decision Behavior Cluster. C) Examine the behavior markers that FAA lists in the two areas of the Team Building and Maintenance Cluster. D) Examine the behavior markers that FAA lists in the two areas of the Workload Management and Situation Awareness Cluster.

42. Analyze CRM performance marker clusters for their applicability to different crew situations Explain the three Crew Performance Marker Clusters that FAA has identified for CRM training. B) Examine the behavior markers that FAA lists in the four areas of the Communications Processes and Decision Behavior Cluster. C) Examine the behavior markers that FAA lists in the two areas of the Team Building and Maintenance Cluster. D) Examine the behavior markers that FAA lists in the two areas of the Workload Management and Situation Awareness Cluster.

43. Analyze CRM performance marker clusters for their applicability to different crew situations Explain the three Crew Performance Marker Clusters that FAA has identified for CRM training. B) Examine the behavior markers that FAA lists in the four areas of the Communications Processes and Decision Behavior Cluster. C) Examine the behavior markers that FAA lists in the two areas of the Team Building and Maintenance Cluster. D) Examine the behavior markers that FAA lists in the two areas of the Workload Management and Situation Awareness Cluster.