1. Name Developing your own Query Magic in SharePoint Search Virgil Carroll principal architect, high monkey

2. about me From the great State of Alaska User Experience Aficionado Been building websites since 1998 Been building SharePoint since 2001 Check out our new website Blog: http://www.highmonkey.com/bloghttp://www.highmonkey.com/blog Twitter: @vcmonkey

3. agenda Importance of findability The challenges enterprises face Doing some Query Magic (actual demos!!)

4. The importance of findability

5. How we look for stuff Complex structures tend to fail People want to find things their way People DON’T UNDERSTAND HOW TO FIND STUFF what is findability

6. how users think The too-easy information seeking model User asks question MAGIC HAPPENS User received answer

7. why doesn’t this model work? Users may not know what they are looking for User may not know the term to look for User may just want to explore

8. search patterns Sometimes you’re just looking for one answer (known- item)

9. search patterns Sometimes you want to investigate (exploratory)

10. search patterns Sometimes you want to find everything

11. search patterns Sometimes you need to find it again (Re-finding)

12. search patterns Searching Browsing Asking Start Intranet Portal Browse the intranet hierarchy Administration Marketing Sales IT Online Services Browse the HR main page Benefits HR Planning Department organization Education & training Docs & info systems Search the Doc & info systems Time-off forms Vacation request PTO Ask for help Call HR Department Ask ‘cube-mate’

13. Berry picking model 1.Search 2.View results 3.Use results to enhance search 4.Repeat until end result is found search patterns

14. The challenges enterprises face Garbage in garbage out You can build an awesome search, but if your content sucks… Search requires a hook to work well It takes a LOT of WORK

15. Doing some query magic

16. 5 simple things you can do to make your search better Check out my blog post: http://www.highmonkey.com/Blog/August-2015/1199.aspx http://www.highmonkey.com/Blog/August-2015/1199.aspx

17. Works in some, not all Watch out for user save patterns Can create complex queries to reduce effect Order by descending date to return fresher results

18. Misspellings, acronyms and synonyms Don’t go crazy Must be updated every time changed Affects ENTIRE search service Use Thesaurus to relate similar terms

19. Show cleaner results, no one needs to fine a list Remove certain file types Remove lists, libraries and sites

20. Survey your users Look through your crawl logs Understand patterns Decide what is more important, finding documents or content

21. Segment to better target results Tie to search navigation / query rules Use a result set to narrow down the results you want

22. Lets demo

23. want to learn more Go to: http://search.highmonkey.com/ and search ‘Next Gen Search’http://search.highmonkey.com/ Blog posts of series coming out every two weeks To test query rules, try out ‘web’, ‘SharePoint’, ‘Kentico’ Shoot me a question vie email or twitter

24. questions?? Virgil Carroll, President High Monkey Consulting virgil@highmonkey.com 763-201-6040 Blog: http://www.highmonkey.com/bloghttp://www.highmonkey.com/blog Twitter: @vcmonkey