1. SUPPORTING APAMSA Leadership Development Module

2. Supporting  Show consideration, acceptance, and concern for the needs and feelings of others  Supportive leadership builds team morale and nurtures good interpersonal relationships  Leaders gain cooperation and support from others by being friendly and personable Relations-Oriented Behaviors Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 71-72)

3. Relations-Oriented Behaviors  Supporting Supporting others builds team satisfaction, self-confidence, stress resistance, and trust in leadership Identify the most important guideline for Supporting team members and build team morale and briefly explain the key reason(s) why this is the case Leadership Challenge (20)

4. Supporting Guidelines For Supporting Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 71-72)  Show acceptance and positive regard  Be polite and considerate  Treat others as an individual  Remember people  Be patient and helpful  Be sympathetic and supportive  Express confidence in others  Give assistance when needed  Care about personal problems

5. Supporting  Accept others for who they are, and hold them in a positive regard  Recognize others strengths and support its expression  Acknowledge others weaknesses and support its development Show Acceptance & Positive Regard Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 71-72)

6. Supporting  Express consideration and politeness through your words and manners  Be the first to greet others with a smile and by their first names  Ask of their well-being and current activities Be Polite & Considerate Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 71-72)

7. Supporting  Recognize people as unique individuals and not just as team members  Each person will bring something different to the table  Seek out these differences and identify what makes each individual special Treat Others As An Individual Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 71-72)

8. Supporting  Nothing is more appreciated than greeting someone by their first name  Remember people for their unique strengths and contributions  Associate these positive attributes with their faces and names Remember People Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 71-72)

9. Supporting  Everyone has needs and feelings, everyone has problems  Show concern for those in distress with your words and manners  Be willing to help and lend your support Be Sympathetic & Supportive Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 71-72)

10. Supporting  To build self-confidence in others, express your confidence in others  “You can do it!”  Support the expression of people’s strengths, and encourage development of their weaknesses Express Confidence In Others Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 71-72)

11. Supporting  “When the going gets tough, the tough get going”  Become the backbone of the workforce  Anticipate increases in workload and provide assistance as soon as help is needed Give Assistance When Needed Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 71-72)

12. Supporting  Apart from work stress, we all can hit unexpected bumps in our personal lives  Express concern and understanding for people’s personal problems  Be willing to help and lend your support Care About Personal Problems Source: G. Yukl, Leadership In Organizations (New Jersey: Pearson Prentice Hall, 2006, p. 71-72)

13. Relations-Oriented Behaviors  Supporting Supportive leadership builds team morale and nurtures good interpersonal relationships Express consideration, acceptance, and concern for others through your words and manners Utilize these guidelines to improve team satisfaction, self- confidence, stress resistance, and trust in leadership Summary

14. Relations-Oriented Behaviors  Coaching Our next module discusses guidelines for developing the skills and knowledge of team members Next Topic…

15. Relations-Oriented Behaviors  G. Yukl, Leadership In Organizations, New Jersey: Pearson Prentice Hall, 2006, p. 71-72  Free Management Library www.managementhelp.org/ldrship/ldrship.htm Sources