1. Outcome 1 Qualities and Skills of the Administrative Assistant

2. What makes a good Junior Admin Assistant? Qualities: Qualities: aspects of a person’s character which makes them suited to the job Skills: Skills: practical abilities the person has mastered

3. Qualities of the Junior Admin Assistant ability to follow instructions ability to follow instructions willingness to learn new skills willingness to learn new skills good communicator good communicator trustworthy trustworthy organised organised

4. Skills of a Junior Admin Assistant good keyboarding skills good keyboarding skills working knowledge of databases and spreadsheets working knowledge of databases and spreadsheets good telephone technique good telephone technique the ability to prioritise workload the ability to prioritise workload knowledge of the internet and e-mail knowledge of the internet and e-mail

5. Finding the right person Job description: Job description: an outline of the duties of the job Person specification: Person specification: an outline of the person wanted for the job

6. Could you do the job? Skills Scan: Skills Scan: rating yourself against a list of skills It identifies the skills: you already have you already have you are best at you are best at you need to develop you need to develop

7. Could you do the job? SWOT analysis: SWOT analysis: Identifies your - strengths strengths weaknesses weaknesses opportunities opportunities threats threats