1. Mandatory Connection 2 nd Information Meeting November 17, 2015

2. Agenda Welcome Frequently Asked Questions (FAQs) Q&A Breakout into groups

3. Frequently Asked Questions 1.What is mandatory connection? 2. Can I be exempt from this process? 3. Can I defer my connection? 4. What do I need to do to connect? 5. What does CFPUA charge? 6. Does CFPUA provide assistance? 7. If I finance, what will my payment be? 8. Can I do the plumbing work myself? 9. What is the deadline for connection?

4. Frequently Asked Questions 1. What is Mandatory Connection? Mandatory connection of homes within 500’ of water and/or sewer service lines For variety of reasons, you were not connected to lines. Mandatory connection resolves situation. Fairness to all. Central services are provided. Many benefits. Water of high quality. Several awards from NC. Safe, reliable handling of sewage General move from septic for environmental benefit Treated effluent (better than received) Increased property values

5. Frequently Asked Questions 1. What is Mandatory Connection? Process used by cities, counties, authorities Pays for construction, maintenance of infrastructure Allows costs to be spread over larger group, making them more affordable overall Enables extension of essential services to more areas

6. Frequently Asked Questions 2. Could I be exempt from this process? Yes, if a structure is more than 500’ from water meter or sewer main. If less than 500’ away, Connection Deferral applications are available: 3-year term with optional 3-year extension Permit approval by New Hanover County Must apply within 60 days of start of mandatory connection process

7. 3. Can I defer my connection? Two connection deferral options now being offered Reviewed deferral policy to address customer input Balances public health protection w/financial impact Your area grandfathered. Can choose between options. To qualify for any deferral, well and/or septic system must be in good operating condition: Well must be permitted and pass bacteriological tests Septic system must be inspected by licensed inspector Frequently Asked Questions

8. 3. Can I defer my connection? Two connection deferral options now being offered First option, same as outlined during first meeting: Three years, with potential for one three-year extension Available for both water and sewer services Not a true deferral. Requirements include: Payment of sewer & water System Development Charges Payment of sewer & water bi-monthly Availability Charges Well permits approved by New Hanover County Well bacteriological tests submitted to CFPUA Septic system inspected by licensed inspector. Report submitted to CFPUA. Frequently Asked Questions

9. 3. Can I defer my connection? Two connection deferral options now being offered Second deferral option (New): No deferral offered for water service. Protect public health. One three-year deferral for sewer service Septic system inspected by licensed inspector. Report submitted to CFPUA. How is this new option an improvement? True deferral for sewer. No financial payments required for sewer. No up-front sewer SDC charge Pay at connection. (End of deferral.) No bi-monthly sewer charge Begin to pay at connection. (End of deferral.) Frequently Asked Questions

10. 3. Can I defer my connection? Water Deferral Option: Sewer Deferral Options: Frequently Asked Questions

11. 4. What do I need to do to connect? Complete information to be sent Certified Mail Complete a CFPUA application Pay or finance fees specific to your connection Obtain a NHC plumbing permit Connect your home to the water meter Connect your home to the sewer tap

12. Frequently Asked Questions 5. How much does CFPUA charge? Charges/fees for water customers : (if applicable): Residential System Development Charge: $ 1,920 Residential Water Connection Fee (if applicable):$ 1,850 Meter Set Fee (if applicable):$ 250 New Customer Service Fee (if applicable): $ 55 Total (if all fees apply):$ 4,075 Additional costs for the private plumbing from the home to the water meter will be paid by the homeowner. *CFPUA staff will have fee sheet for your specific property

13. Frequently Asked Questions 5. How much does CFPUA charge? Charges/fees for sewer customers (if applicable): Could be lower, depending on origin of infrastructure (after 1984) Residential System Development Charge: $ 2,460 Residential Sewer Connection Fee: $ 2,200 New Customer Service Fee:$ 55 Total:$ 4,715 Additional costs for the private plumbing from the home to the sewer tap will be paid by the homeowner. *CFPUA staff will have a fee sheet for your specific property

14. Frequently Asked Questions 6. Does CFPUA provide assistance? In addition to deferral process, CFPUA offers financing CFPUA Financing Option: Down payment required 5% APR for 8 years Charges/fees also payable through private loans

15. Frequently Asked Questions 7. If I finance w/CFPUA, what will my payment be? (if all fees apply) Water Down Payment: Meter set fee $ 250.00 10% of total financing$ 377.00 Loan Processing Fee $ 56.00 Total Down Payment:$ 683.00 Bi-monthly loan payment: $ 86.06 ($43.03/mth)

16. Frequently Asked Questions 7. If I finance w/CFPUA, what will my payment be? (if all fees apply) Sewer Down Payment: 10% of total financing$ 466.00 Loan Processing Fee $ 56.00 Total Down Payment:$ 522.00 Bi-monthly loan payment: $ 106.37 ($53.18/mth)

17. Frequently Asked Questions 8. I’m not sure if I can afford private plumbing costs. Can I do plumbing work myself? Yes, if all of the following are true: A single family home Your primary residence Building permit approval granted by New Hanover County Building Inspections

18. Frequently Asked Questions 8. What is the connection deadline? 180 days from the start of the process Begins when packets are sent Certified Mail Packets contain all of the necessary information for connection, including fee sheet and deferral process info. Connection deferral deadline is different 60 days from the start of the process

19. Important Dates 1 st Homeowner outreach meeting: March 2015 2 nd Homeowner outreach meeting: Tonight Mandatory connection packets mailed. Connection period begins: After January 1, 2016 Connection deferral request deadline: 60 days after connection period begins Final connection deadline: July 2016

20. Contact Information Questions beyond the packet? CFPUA Customer Service, 332-6550 State you are in a currently under Mandatory Connection.