1. Chorcelle Taylor EDU671: Fundamentals of Educational Research Instructor: Newton Miller August 20, 2015

2. ›Effective communication –Purpose: to improve communication within the security organization in which I work. Creating effective communication within security will ease stress, confusion and uncertainty.

3. ›Confusion ›Shift differential ›Miscommunication ›Clarity

4. ›How to be a better communicator in the workplace ›Tips that enhance communication skills ›Strategy ›Technology role ›Functioning within a business setting

5. ›Confidentiality ›Bias ›Consent form ›Morality

7. ›Will the intervention be…. ›Multicultural ›Within locus of control › Unbiased ›Positive ›beneficial ›Variables ›Reliable ›Management –Director of Security –Captain –Lieutenant –Sergeants ›Current ›Resigned

8. 1.How can opening the lines of communication between supervisors and employees benefit the organization, the supervisor, the employee and the customer? 2.How does shift work affect the communication between supervisors and employees? Are people who work the day shift better informed than people who work the swing or graveyard shifts? 3.What are the preferred ways of communication?

9. ›Recognize potential ›Action ›Growth ›Benefits

10.  Workshop  Training  One on ones

11. ›Bardia, G. (2010). Smart Communication: The Key to Managing Your New Age Business. IUP Journal Of Soft Skills, 4(4), 27-33 ›Chapter 6. Communications to Promote Interest | Section 1. Developing a Plan for Communication | Main Section | Community Tool Box. (2015). Retrieved from http://ctb.ku.edu/en/table-of- contents/participation/promoting-interest/communication-plan/main ›Lewis, M. (2015). 10 Tips to Develop Effective Workplace Communication Skills. Retrieved from http://www.moneycrashers.com/effective-workplace-communication-skills/ ›Mills, G. E. (2014). Action research: A guide for the teacher researcher (5th ed.). Boston, MA: Pearson Education, Inc. *Please be sure you have this text by Day 1 of the course.