1. 011005 version1 Recovery Management Telephone Support Project Volunteer Training CCAR, CPAS, ERSC & DMHAS

2. 011005 version2 Purpose of Telephone Support CCAR DMHAS

3. 011005 version3 Overview of Telephone Support Program CCAR

4. 011005 version4 Expectations CPAS CCAR ERSC DMHAS VOLUNTEERS

5. 011005 version5 Boundary Issues for Volunteers & Recoverees CCCAR Boundaries protect you & the recoveree from harm Clarify your role as a volunteer You can’t personally provide housing, transportation, financial assistance, employment, sponsorship, or socialization for a recovee When in doubt check it out with your CCAR supervisor

6. 011005 version6 Use of Telephone Recovery Support Form & Telephone Recovery Support Outcomes Form CCAR DMHAS

7. 011005 version7 Recovery Resources ERSC CCAR

8. 011005 version8 ERSC Eastern Region Service Center The ERSC provides case management services to assist the individual to establish and maintain their course of treatment, achieve long-term recovery and make a smooth transition back to the community. Participation in the program is voluntary and usually lasts between three to six months. Services include: Assessment Advocacy Securing Entitlements Engagement Basic Needs Assistance Treatment Linkages Monitoring Outreach Referrals for housing and vocational assistance

9. 011005 version9 ERSC Eastern Region Service Center Target population for case management services includes: Adults with behavioral health needs (i.e. Diagnosis of a mental health and/or substance abuse disorder; substance abuse must be primary) Living or originating in the Eastern Region On State Administered General Assistance (SAGA), SAGA eligible or indigent Have specific case management needs, often related to clinical services, entitlements, return to work or housing

10. 011005 version10 ERSC Eastern Region Service Center Case Managers are located at: Southeastern Mental Health Authority SCADD Detox CPAS Valley Street Natchaug Hospital Referrals can be made by calling 1-877-654-ERSC (3772) or by faxing the ERSC Referral Form to 860-704-6145. For more information about the ERSC, contact the main office at: ERSC 401 West Thames Street Building 301 Norwich, CT 06360 (860) 859-4523

11. 011005 version11 CPAS Community Prevention & Addiction Services Community Prevention and Addiction Services, Inc. (CPAS) provides a continuum of substance abuse treatment: Transitions Outpatient Services located in Willimantic, Danielson and Manchester provides evaluations, individual and group treatment. 860-456-3215 Pathways, located in Putnam, provides medically monitored detoxification in order to prevent the serious side effects of withdrawal. A methadone protocol is available for heroin detoxification. 860-963-4971 Milestone Intensive Residential Program located in Putnam highly structured and rigorous residential intensive treatment for chemically dependent persons who are in need of a highly structured environment. The usual clients who attend the Milestone Intensive Program are in the early stages of recovery. The 18 bed Milestone provides co-ed treatment Intensive co-ed facility is an intensive counseling milieu with a variable length of stay based on treatment needs. 860-928-1860

12. 011005 version12 CPAS Community Prevention & Addiction Services Thomas Murphy Center located in Willimantic, provides residential intermediate treatment for people who are in need of a structured environment to continue their recovery and who have developed the skills necessary. The program offers the opportunity for clients to seek employment actively in order to begin the process of reintegrating into the community. after residential treatment. Clients of this program focus on employment and/or educational needs during the day and return to the facility in the evening for substance abuse treatment. 860-456-1769 New Life Center, located in Putnam, provides residential substance abuse treatment for chemically dependent pregnant and postpartum women and their children. Women who enter this program need the structure of an intermediate program and support to help them with additional stressors of pregnancy and/or raising newborns/toddlers. 860-963-6763

13. 011005 version13 ROLE PLAY 1 Doing Well Recoveree is doing well Volunteer is to provide encouragement & support

14. 011005 version14 ROLE PLAY 2 Shaky, not using Recoveree is not doing well, but has not relapsed Volunteer is to provide encouragement & support Volunteer is to offer recovery resources

15. 011005 version15 ROLE PLAY 3 Relapsed Recoveree is not doing well & has relapsed Volunteer is to provide encouragement & support Volunteer is to offer recovery resources

16. 011005 version16 ROLE PLAY 4 Relapsed & Open to Help Recoveree is not doing well, but is open to help Volunteer is to provide encouragement & support Volunteer is to offer recovery resources

17. 011005 version17 ROLE PLAY 5 Disgruntled Recoveree may not be doing well or may be having a “bad day” Volunteer is to listen to recoveree’s concerns Volunteer is to provide encouragement & support Volunteer is to offer recovery resources, if appropriate

18. 011005 version18 ROLE PLAY 6 Boundaries Recoveree invites volunteer to call other than agreed support times, provide assistance (housing, transportation, financial, employment, etc.) social meeting in the community or meet at a support group activity Volunteer is to provide role clarification Volunteer is to provide encouragement & support Volunteer is to offer recovery resources, if appropriate Consult with your CCAR supervisor

19. 011005 version19 ROLE PLAY 7 Crisis Recoveree is not doing well and requires immediate assistance Volunteer is to provide encouragement & support Volunteer is to offer recovery resources Consult with your CCAR supervisor

20. 011005 version20 Wrap-up What did you like? What will you use? What else do you feel you need? How’s your confidence level on a scale of 1-10? Training Evaluation