1. Knowledge Management

2. What is Knowledge? a clear and certain perception of something understanding learning all that has been perceived or grasped by the mind practical experience and skill organized information applicable to problem solving a collection of specialized facts, procedures and judgment rules.

3. Conti… Data refers to isolated facts such as individual measurements. No meaning on their own Do not signify anything Useless unless placed in some sort of context. Examples: 10,1.6,ahmad,kamil,green etc

4. Conti… Information Consist of symbols such as text or numbers, with some meaning associated with the symbols. Thus, has some use or value Examples: 10ºC, 1.6m, Ahmad Kamil, the apple is green

5. Knowledge Consists of symbols, the relationships between them and rules or procedures for manipulating them Adds context to the information, providing greater meaning and therefore much greater use and value Dynamic and changes with time Examples: If the temperature is 10ºC it feels cold

6. Conti…

7. Knowledge types Tacit Knowledge: Subjective, cognitive, experiential learning Knowing how to identify the key issues necessary to solve a problem Applying similar experiences from past situations Estimating work required based on intuition & experience Deciding on an appropriate course of action

8. Conti… Explicit Knowledge: Objective Procedures listed in a manual Books and articles News reports and financial statements Information left over from past projects

9. Knowledge Management Systematic and active management of ideas, information, and knowledge residing within organization’s employees KM is a process that helps organizations identify, select, organize, disseminate, and transfer important information and expertise that are part of the organization’s memory. KM is the process of systematically and actively managing and leveraging stores of knowledge in an organization

10. Conti.. Organizations are realizing how important it is to "know what they know" and be able to make maximum use of the knowledge.

11. Why Manage Knowledge? Sharing best practices Globalization Rapid change Downsizing Managing information and communication overload Knowledge embedded in products Sustainable competitive advantage

13. Conti..