1. Match Day Volunteers and Staff Training

2. Volunteers or stewards are an integral part of a football fixture, with more and more people coming to the stadiums to watch the game and with the rapid escalation of unfortunate events of crowd misbehavior, rioting and racism, the work of a volunteer becomes of prime most importance. To face these challenges the volunteers need to be equipped with the right training and knowledge of procedures and regulations. Football stewards to get makeover http://www.guardian.co.uk/football/2000/feb/12/newsstory.sport1 http://www.guardian.co.uk/football/2000/feb/12/newsstory.sport1 …Around 25,000 people work as match day stewards each weekend at Premier and Football League clubs. To address this need of trained manpower A full fledged online interactive e-Learning course to train Volunteers is proposed.

3. Course Curriculum Crowd Control Assisting the police Treating fans as customers Improving communication skills Emergency evacuation procedures Ground regulations First aid Detect trouble before it arises Dealing with racist fans

4. Process to Certification Registration Training Assessment Certification

5. Benefits of the Course Efficient, well trained volunteers are available Better experience for the fans Safety at venues is increased Better crowd management Adherence to regulations is ensured