1. NBIA May 2000 Case Study I: BizTech Huntsville, AL NBIA Conference, May 2000

2. NBIA May 2000 Right Sizing the Right Staff The BizTech Experience n The Job of Business Incubation n Educating the Board or Governing Body n Job Duty Groupings vs. Job Titles n Finding the Right Staff for your Incubator n Manager Material

3. NBIA May 2000 The Job of Business Incubation Five Core Job Functions n Serving Clients n Financial Management n Program Management n Administrative/Program Support n Marketing/Public Relations

4. NBIA May 2000 Serving Clients n Business Development Assistance n Special Programs n Networking Activities/Relationship Management n Client Attraction, Selection

5. NBIA May 2000 Financial Management n Managing Finances n Generating Financial Reports n Preparing Operating & Capital Budgets n Raising Funds for the Incubator n Developing Fee System for Incubator Services n Purchasing Decisions n Writing Grant Proposals

6. NBIA May 2000 Program Management n Organizing Board Meetings and Retreats n Serving as Board Liaison n Handling Personnel Matters (Hiring, Terminating, Supervising, etc.) n Ensuring Regulatory Compliance (Gov’t, Insurance, Fire, Legal Issues) n Managing Client Disputes & Complaints

7. NBIA May 2000 Administrative/Program Support n Administrative/Office Assistance n Facilities Maintenance n Computer System Support n Telecommunications (Telephones, Fiber Optics, Internet Access)

8. NBIA May 2000 Marketing/Public Relations n Marketing Strategies & Materials n Establishing & Maintaining Web Site n Special Events/Media Opportunities n Newsletters & Press Releases n Public Speaking n Developing & Maintaining Media Contacts

9. NBIA May 2000 Habits of Successful Incubators n Have a full business development program in place n Business development program should have considerable staff attention behind it to continually ensure the caliber of the services

10. NBIA May 2000 Purpose of an Incubator and Its Staff To Serve Clients n Emphasis on Client Assistance n Proactive Advising and Guidance n Results are Company Success and Wealth Creation

11. NBIA May 2000 Educating the Board (or other Governing Body) HUMAN RESOURCES FINDING THE RIGHT STAFF FOR YOUR INCUBATOR (excerpts from 1999 NBIA publication)

12. NBIA May 2000 Job Duty Groupings vs. Job Titles The Job of Business Incubation Core Job Duties

13. NBIA May 2000 Finding the Right Staff for Your Incubator The Job of Business Incubation Staff Requirements

14. NBIA May 2000 Manager Material A Diverse Background The Ability to Multitask People Skills The Ability to Expedite A Passion for Details The Ability to Prioritize Problem-Solving Savvy A Service Ethic The Gift of the Team Excellent Communications Player Skills Knowledge of Community Entrepreneurial Experience FIRE IN THE BELLY

15. NBIA May 2000 Incubator Management Must Be Trained and Experienced In: n Rental Management n Accounting n Construction Management n Business n Public Relations n Journalism n Psychology