1. Adeyl Khan, Faculty, BBA, NSU 1

2. IT refers to the resources used by an organization to manage information that it needs in order to carry out its mission IT @ Wikipedia

3. Adeyl Khan, Faculty, BBA, NSU 22–3

4. Adeyl Khan, Faculty, BBA, NSU Information and the Manager (cont’d) 22–4 AccurateTimely Complete Relevant Characteristics of Useful Information

5. Adeyl Khan, Faculty, BBA, NSU Types of Information Systems 22–5 Knowledge-level and office systems Transaction- processing systems Major Systems by Level Management information system (MIS) Decision support system (DSS) Executive support systems (ESS) Systems for knowledge workers and office applications Systems for operations and data workers Artificial intelligence (AI) and expert systems

6. Adeyl Khan, Faculty, BBA, NSU 22–6

7. Adeyl Khan, Faculty, BBA, NSU Types of Information Systems (cont’d)  The Internet (“Net”)  A global network of networks serving millions of computers and offering information on business, science, and government and providing communication flows.  Internet service provider (ISP)  World Wide Web (WWW)  Servers and browsers  Dictionaries and search engines  Intranets  Extranets 22–7

8. Adeyl Khan, Faculty, BBA, NSU Managing Information Systems  Issues in Managing in Information Systems (IS)  Creating information systems  Developing all at once  Adopting a standard system  Using information systems  Ideal system—simple and nontechnical  Managing information security  Firewalls  Security  Encryption 22–8

9. Adeyl Khan, Faculty, BBA, NSU Impact of Information Systems on Organizations 22–9 Increased Collaboration Leaner Organization Improved Management Processes More Flexible Work Sites More Flexible Operations Changed Employee Behaviors Organization

10. Adeyl Khan, Faculty, BBA, NSU The Impact of Information Systems on Organizations (cont’d)  Increased Collaboration  Internally, network systems help in keep everyone in the organization informed.  Externally, network systems help build business-to- business relationships.  More Flexible Work Sites  Networks allow workers to be located in places other that the traditional office and still participate in the firm’s operations. 22–10

11. Adeyl Khan, Faculty, BBA, NSU The Impact of Information Systems on Organizations (cont’d)  Improved Management Processes  Improved information systems can quickly furnish information in a convenient, usable format to any member of the organization.  Changed Employee Behaviors  Positive effects  Improves individual efficiency through the use of a new technology and the work associated with it.  Negative effects  Can lead to isolation of people and is a less personal form of communication. 22–11

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