1. © Copyright 2004 Frost & Sullivan. All Rights Reserved. North American Performance Contracting Markets End-user education about energy savings to hike growth HVAC/Building Controls Group “Energy-related management projects do not rank very high on most Canadian and U.S. business’ list of priorities, as the returns on investment are not immediate. For performance contracting companies to make headway in the market, they have to educate end users on the positive impact of energy conservation initiatives on their bottom lines.”

2. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Industry Trends Recent political and economic uncertainties dramatically impact market potential Reservationless conferencing and browser-based solutions enhance ease-of-use Migration to IP networks offers cost efficiencies New breed of network solutions augment manageability and security Wireless conferencing opens new growth avenues Convergence of voice, data, and video conferencing in a common platform unifies conferencing elements

3. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Key Features Frost & Sullivan Provides: Detailed insights into recent developments and trends Drivers, restraints, challenges, and strategic recommendations Analyst insights on ‘hot topics’ and emerging applications in the market Market sizing and competitive analysis Market forecasts and opportunity analysis Quarterly assessments End-user analysis within each report

4. © Copyright 2004 Frost & Sullivan. All Rights Reserved. What We Offer Coverage: North America Proven methodology encompassing extensive primary and secondary data and research Focused information and strategies that cover business and technology issues Credible data and analysis highlighting industry dynamics Winning strategies to help you create precise business plans

5. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Who Will Benefit? Current Market Participants Find out how you compare to the competition Assess current and future drivers and restraints Determine and exploit market share opportunities New Entrants Analyze challenges associated with the industry Calculate forecasts for end-user growth potential Position yourself to capitalize on the market’s unmet needs Investment Community Analyze long-term strategies of companies Determine which participants will outperform the competition Assess attractiveness of investing in the market

6. © Copyright 2004 Frost & Sullivan. All Rights Reserved. What’s Included  Audio and Video Conferencing Services  Video Conferencing Endpoints  Video Conferencing Infrastructure  Audio Conferencing Bridges  Web Conferencing Services and Software

7. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Key Market Participants AT&T Corp. Avaya, Inc. Cisco Systems, Inc. Compunetix, Inc. First Virtual Communications, Inc. Forgent Corp. Genesys Conferencing, Inc. Gentner Communications Corp. Global Crossing Holdings Ltd. Latitude Communications, Inc. Octave Communications, Inc. Placeware, Inc. Polycom, Inc. RADVISION Ltd. Raindance Communications, Inc. Sony Corp. Spectel Sprint Communications Co., L.P. TANDBERG, Inc. VCON Ltd. Voyant Technologies, Inc. V-SPAN, Inc. VTEL Corp. WebEx Communications, Inc. Wire One Technologies, Inc. WorldCom, Inc.

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