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The Creation of a Sustainable Training Module for Using Radios as a Redundant Communication Tool Kim Tran, BS Public Health Associate Office for State,

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Presentation on theme: "The Creation of a Sustainable Training Module for Using Radios as a Redundant Communication Tool Kim Tran, BS Public Health Associate Office for State,"— Presentation transcript:

1 The Creation of a Sustainable Training Module for Using Radios as a Redundant Communication Tool Kim Tran, BS Public Health Associate Office for State, Tribal, Local and Territorial Support Centers for Disease Control and Prevention 2015 PHAP Class Summer Seminar May 17 th, 2016 Centers for Disease Control and Prevention Office for State, Tribal, Local and Territorial Support

2 Images from Left to Right: Lake Tahoe, Placer County from www.wikipedia.orgwww.wikipedia.org  Background and Rationale  Methods  Results  Implications for Practice Overview Placer County

3 BACKGROUND AND RATIONALE

4 Redundant Communication 101  Basic definition:  Duplicated and/or different types of tools that you use during an emergency to ensure continuous communication flow.  Common types used at Placer County:  Cell phones  Landlines  Fax lines  Long-range Radios  Satellite Phones  HAM radios Images from Left to Right: HAM Radio from http://noji.com/, Satellite phone from globalstar.com, Motorola Radiohttp://noji.com/globalstar.com

5 Redundant Communication Tools are Important! Source: training.fema.orgtraining.fema.org ______________ Flow Accurate ___________ Effective __________

6 Redundant Communication Tools are Important! Source: training.fema.orgtraining.fema.org Communications Flow Accurate Information Effective Decision-making

7  Previous Limitations:  Understaffed  Limited Budget Redundant Communication Training at Placer County

8  Solutions:  Reusable online training  Reusable just-in-time training guide  Documentation that is easy to fill out

9 METHODS

10 Online Training  PowToon©  https://www.powtoon.com/online- presentation/cm8yQspq90w/motorola-xts2500-radio- training/ https://www.powtoon.com/online- presentation/cm8yQspq90w/motorola-xts2500-radio- training/

11 Just-in-time Guide  Canva© Just-in-time guide designed using Canva.com.

12 Documentation  Evaluation:  2 test questions  4 feedback questions  Sent straight to Public Health Preparedness Coordinator’s email with one simple click. Sample of a Training Evaluation form. SUBMIT

13 Documentation  Certificate of Completion  Sent straight to Public Health Preparedness Coordinator’s email with one simple click. Sample of a Certificate of Completion.

14 First Exercise  Time: 30 minutes  15 minutes to review training materials (video & just-in-time guide).  5 minutes to receive and transmit a sample message. “[name of participant], please report the number of medical countermeasures at your open point of dispensing” “This is [name of participant], I have 25,000 doses left.”  5 minutes to fill out and turn in Training Evaluation form and Certificate of Completion.  5 minutes to do an after action review.  Number of Participants: 7

15 RESULTS

16 Evaluation Results  Able to transmit and receive messages after viewing training materials?

17 Evaluation Results  Able to transmit and receive messages after viewing training materials?  Correctly answered two post-test questions?

18 Evaluation Results  Able to transmit and receive messages after viewing training materials?  Correctly answered two post-test questions?  Video good or excellent?

19 Evaluation Results  Able to transmit and receive messages after viewing training materials?  Correctly answered two post-test questions?  Video good or excellent?  Just-in-time guide good or excellent?

20 Overall Feedback  At the After Action Review:  Overall, participants gave positive feedback for the just-in-time guide and training video.  There was a recent change in the county internet system so they could not listen to the video’s sounds.  One person could not receive or transmit a message even when their radio was on due to misinterpretation of the exercise instructions, not because of the guide or video.

21 IMPLICATIONS FOR PRACTICE

22 We will continue using this method to train more groups and to create trainings for other redundant communication tools. Pictured above: Our pilot group of training participants!

23 Cool opportunity: Photographing for our training materials in the Public Information Officer’s studio!

24 For more information, please contact CDC’s Office for State, Tribal, Local and Territorial Support 4770 Buford Highway NE, Mailstop E-70, Atlanta, GA 30341 Telephone: 1-800-CDC-INFO (232-4636)/TTY: 1-888-232-6348 E-mail: OSTLTSfeedback@cdc.govWeb: http://www.cdc.gov/stltpublichealthOSTLTSfeedback@cdc.govhttp://www.cdc.gov/stltpublichealth The findings and conclusions in this presentation are those of the authors and do not necessarily represent the official position of the Centers for Disease Control and Prevention. Questions & Discussion Kim Tran, BS KTran@placer.ca.gov | LBX8@cdc.gov 530-889-7133 Centers for Disease Control and Prevention Office for State, Tribal, Local and Territorial Support

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