1. Score My Team Bonus Program Best Practices – 3 Months

2. Overview Implement bonus program over the course of 3 months. Bonus program should be voluntary at the start. Bonus’ can start small and increase as time goes on in order to change behavior. Points do not = $.

3. Implementation Timeline Implement bonus program over the course of 3 months. First Month – Implement and review with your team how Score my Team works Real Time Ticketing = 75% and Peer Review = 25% Configuration Review = 0% Bonus Program Start Small - $100/engineer/month Review results with the staff

4. Timeline (Cont’d) Second Month Real Time Ticketing = 50%, Peer Review = 25% and Configuration Review = 25% Timesheets = 0% Increase the Bonus Pool $200/ engineer / month Third Month Real Time Ticketing= 30%, Peer Review= 20 %, Configuration Review = 25%, Timesheets = 25% Increase the Bonus Pool

5. Bonus Program (Implementation Time) The bonus program should be voluntary when first introduced. Have at least 3 months of data available before fully implementing the Bonus Program. Minimum job requirements can be set after you have the test implementation data available. Over time Bonus Program should become more than 20% of their pay.

6. Bonus Program (Payout Dollars) $$$ - Must be incentivizing enough to change behaviors Start Small $100/engineer/month Has to become more than “beer money” to be effective Continue to add to the bonus pool Over time should become more than 20% of their pay

7. Bonus Program (Payout Dollars)

8. Bonus Program (Points vs. $$) $$$ Must be incentivizing enough to change behaviors Point levels determine the dollar amount Points do not = dollars

9. End