1. A presentation about the UAE ranking in the UN eGovernment Survey 2012 1

2. 2 UN eGovernment Survey The Survey is the most important reference in the filed of eGovernment around the world. The Survey was first released by the UN in 2003. The Survey measures the development of eGovernment programmes around the world (190 countries). The position of each country in the Survey reflects the progress of eGovernment programme in this country. eGovernment Competitiveness in the United Nations Survey 2004Survey 2003Survey 2008Survey 2005 Survey 2010 Survey 2012

3. UN eGovernment Survey 3 eServices Index eParticipation Index Telecommunications Infrastructure Index Human Capital Development Index The Index consists of four components Internet users Mobile subscribers Fixed Telephone lines Total fixed broadband Information Services Enhanced Services Transactional Services Connected Services Adult literacy rate (%) Gross enrolment ratio (%) Measures literacy rates and school and university enrollment rates Measures eService development with regards to availability, quality, channels and adoption Measures advancement of the telecommunications infrastructure based on sub- indicators such as broadband internet and mobile phone penetration rates Measures use of the Internet to practice transparency and involving the public in policy making and service development E-information E-consultation E-decision making

4. 4 eServices Index eParticipation Index Telecommunications Infrastructure Index Human Capital Development Index 25 99 86 110 40 7 7 6 6 101 UAE Global Rank in 2010 UAE Global Rank in 2012 49 28 The UAE qualitative leap UN eGovernment Survey 2012

5. 5 1 1 GCC 1 1 Arab Countries 5 5 Asia 28 World The UAE … one of the emerging leaders in eGovernment UN eGovernment Survey 2012 UAE Rank Overall eServices Index eParticipation Index 1 1 1 1 2 2 7 7 1 1 1 1 4 4 6 6

6. 6 The UAE as a leader in eGovernment …. Excerpts from the UN eGovernment Survey 2012 UN eGovernment Survey 2012 “The rapid progress of the United Arab Emirates is a best practice case highlighting how effective e-government can help support development.” page 23

7. 7 The UAE as a leader in eGovernment …. Excerpts from the UN eGovernment Survey 2012 UN eGovernment Survey 2012 Comparing the UAE to Norway, which is ranked 8 th worldwide in eGovernment “ With double the population and three quarters of the GDP per capita, the United Arab Emirates has achieved around the same level of online services as those offered in Norway, a global leader at the 8th position.” (Page 23)

8. 8 The UAE as a leader in eGovernment …. Excerpts from the UN eGovernment Survey 2012 UN eGovernment Survey 2012 The UAE is among only 14 countries around the world that offer Chat rooms or and IM Feature on their portals (Page 109) United Arab Emirates and New Zealand are among the few that come close to a pure one-stop- shop portal with information, services and participation services integrated on one site.” (Page 11) The Survey commends the text-to-speech feature on the official portal (government.ae) which helps the visually impaired. (P.93)

9. 9 The UAE as a leader in eGovernment …. Excerpts from the UN eGovernment Survey 2012 UN eGovernment Survey 2012 “It is noteworthy that the Republic of Korea and the United Arab Emirates are the only two countries that score 100 per cent on whether the government takes citizen’s views into decision-making” (Page 45).

10. Thank You 10