1. “rendering a world-class service” Presentation to JBC (19/11/2003) Mr P K Nkambule and Mr J Fick

2. Purpose Present the contribution of the Department of Home Affairs (DHA) to the Social Security cluster issues in quest for service delivery. Brief the Joint Budget Committee (JBC) on the budget position of the Department in relation to service delivery. Highlight service delivery constraints and the turnaround strategy for improvement. Allow for a vigorous interaction with the JBC in an effort to provide information that will assist in reporting to Parliament.

3. CONTRIBUTION OF DHA TOWARDS SOCIAL SECURITY Participants in the social cluster Provides identity documents to allow citizens to vote and to access a range of services offered by the Public Sector and the private sector Production of birth certificates to assist in providing data relating to registered births as well as access to child support grants Issuing of travel documents to allow immigration and emigration to and fro SA Repatriation of undocumented foreigners to their former countries

4. Current and Future Challenges Growing citizenry expectations Exponential growth of foreign visitors Effective capital expenditure on modernised infrastructure, equipment and systems Upgrading of Information Technology infrastructure Improvement of service delivery to the public more especially the rural community Staff shortage is hampering service delivery Acceleration of the process of Issuing of BMD and ensuring that they reach rightful owners timely

5. CRITICAL AREAS OF INTERVENTION TO ACCELERATE SERVICE DELIVERY TRHOUGH THE TURNAROUND STRATEGY People- Volunteers, new establishment, filling of vacancies and the establishment of DHA academy Infrastructure- New building for HQ and other offices, equipment, mobile units, transport, opening of foreign offices, upgrading of buildings and ports of entries Technology- modernisation IT Infrastructure, rollout of BAS, LOGIS and MCS, computers to offices and participation in Gateway as well as E-Government initiatives

6. ACHIEVEMENT OF PROGRAMME OUTPUTS SINCE APRIL 2003 UP TO MID NOVEMBER 2003 The ID campaign embarked upon has been a great success. 1 768 569 Identity documents have been issued 334 480 passports and related documents have been issued 1 354 505 Birth certificates have been issued 864 813 New recordings in the population register have been effected 17 912 Permits of permanent and temporary residence have been issued 45 000 Visas have been issued

7. ACHIEVEMENT OF PROGRAMME OUTPUTS SINCE APRIL 2003 54 650 undocumented foreigners (Illegal immigrants) have been repatriated and the budget of R54m out of R81 m for the year has been used 1 170 Asylum applications by refugees have been processed correctly as targeted 669 Refugees appeals have been processed by the Refugees Affairs Appeal Board

8. ADJUSTED BUDGET FOR 2003/04

9. BREAKDOWN OF ADDITIONAL R104.7M FOR 2003/04 Requested R186.2 m and allocated R104,7m R52.770m to Lindela Detention Centre R30 m to the ID- Campaign R6.399m to the implementation of the new immigration Act R1.227m to Refugees Affairs standing Committee R12.402m to Judge White findings refunds

10. SUMMARY OF THE BID OVER THE MTEF PERIOD 2004/05 R’000 2005/06 R’000 2006/07 R’000 Baseline allocation2 119 1002 385 3972 528 521 Additional request1 256 0261 292 0631 381 080 Adjusted budget requested by DHA 3 375 1263 67 4603 909 601 MTEC recommendation additional to baseline 150 000300 000400 000 MTEC recommendation adjusted baseline 2 269 1002 685 3972 958 521

11. WE PLEDGE OUR COMMITMENT AND SUPPORT TO SERVICE DELIVERY