1. Conference Materials Available Online www.masshousingrental.com/aging Aging in Place: Supporting Elders in Housing Community Services Conference April 10, 2013

2. Community Services Conference Amy Schectman, President & CEO Jewish Community Housing for the Elderly Doreen Bushashia, President Peabody Resident Services, Inc. Jacquie Carson, CEO Sanborn-Place Home Care & Day Services Plenary Panel Moderator, Chuck Doran, Executive Director, MWI Community Services Conference “Innovations in Senior Housing: Today’s Insights, Tomorrow’s Possibilities”

3. Amy Schectman President & CEO Jewish Community Housing for the Elderly Community Services Conference

4. JCHE Housing 1200 apartments in 6 buildings All but 60 are subsidized Service-intensive model –Resident Service Coordinators know all residents, arrange services Some through ASAPs Some direct JCHE provision –Private philanthropy funds varied programs

5. How We Provide Services to Our Residents Properties pay fees Tenant Computer Centers Foundations award grants Fitness & Wellness Programs Intergenerational Programs Dining & Housekeeping Programs Tenants pay small fees Government funds programs Donors give to Friends of JCHE Caring Choices Transportation Services People purchase home delivered meals Translation Services

6. Impact Longer lives Avoid/postpone nursing home Increased health/reduced cognitive decline via social engagement Spurring voluntarism Protect private income/benefits Efficiency of service provision

7. Doreen Bushashia President Peabody Resident Services, Inc. Community Services Conference

8. Creating Services Enriched Housing For Senior Residents And Adding Value To The Real Estate Presented by: Doreen Bushashia, President Peabody Resident Services, Inc.

9. AN EARLY ADAPTER PPI manages 10,000 units of affordable housing in New England Embraced the role of resident services in housing over 25 years ago and supported it on the executive level Resident services makes good business sense and makes the difference in successful property management Original RSC model in HUD 202 housing focusing on the elderly— increased the RSC staff in the 1990s via HUD RSC grants; early 2000 HUD Assisted Living-like Grant to develop Supportive Living Model Expanded the RSC program to cover all sites, serving elders, persons with disabilities, and families Over $4.1 million in grant awards to-date Today 65 direct hire resident services professionals on staff With a program that has developed over the decades in response to resident needs evolving from services coordination to provision

10. MAKING THE LEAP TO BECOMING THE PROVIDER! In 1995 established Peabody Resident Services, Inc. A separate entity dedicated to promoting resident services Approved by MassHealth in 1995 as a GAFC provider; third-party direct billing to MassHealth (Medicaid) Daily personal care, homemaking, case management, RN well visits for eligible PPI residents Following year approval to serve residents in non-PPI sites Currently serving over 1800 clients in over 500 buildings statewide Economic by-product--created entry level certified health care job opportunities for family residents (again, resident needs as a resource)

11. Community Services Conference Jacquie Carson CEO Sanborn-Place Home Care & Day Services

13. Questions for the Panel Present: How are you responding to residents aging in place? What has been successful? What is challenging? What resources are available? How do you think outside the box and look at all options for resources? Future: What support is there for future models? What about the new generation of elders? How to plan for the needs of future residents? How do we market to those who will live longer? What do you do when services are exhausted?