Leadership WebXam Review.

Leadership WebXam Review

Vocabulary Term The art of motivating a group of people towards a common goal Leadership

Vocabulary Term The ability to identify, use, understand, and manage emotion Emotional intelligence

Vocabulary Term An image of the future; you picture of the perfect life Personal vision

Vocabulary Term Having the ability to create Imaginative Creative

Vocabulary Term Arriving at a decision after considering the options
Requires conscience thought Decision-making

Vocabulary Term An opinion or position reached by a group as a whole
Consensus

Vocabulary Term A process that groups use to make plans, solve problems, make recommendations, or make decisions in a collaborative way Consensus-building

Vocabulary Term The purpose toward which an endeavor is directed
An objective Goals

Vocabulary Term Expected accomplishment over a short period of time
Short-term goal

Vocabulary Term Expected accomplishment over a longer timeline
Five years on average Long-term goal

Vocabulary Term The act of discussing to reach an agreement
Negotiation

Vocabulary Term Managing people, equipment, and materials needed for a project Project resources

Vocabulary Term A system of moral principles Ethics

Vocabulary Term An individual’s system of expression moral approval or disapproval Personal code of ethics

Vocabulary Term Cooperative or coordinated effort on the part of a group acting together as a team or in the interests of a common cause Teamwork

Vocabulary Term A group organized to work together Team

Vocabulary Term Time management
A range of skills, tools, and techniques used to manage time when accomplishing specific tasks, projects, and goals Time management

Vocabulary Term The physical pressure, pull, or other force exerted on one thing by another A strain Stress

Vocabulary Term To defer action To delay Procrastination

Vocabulary Term Free time
Time that is free from duties or responsibilities Free time

Vocabulary Term Problem-solving
To use cognitive processing to find a solution to a difficult question or situation Problem-solving

Vocabulary Term The intellectual identification with or vicarious experiencing of feelings, thoughts, or attitudes of another Empathy

Vocabulary Term A feeling or an expression of pity or sorrow for the distress of another Compassion or commiseration Sympathy

Vocabulary Term A common goal for more than one individual
Shared vision

Vocabulary Term The process of planning, organizing, staffing, directing, and controlling the production of a system Project management

Vocabulary Term Confidently aggressive or self-assured Positive
Assertiveness

Vocabulary Term Submissive or inactive Passiveness

Vocabulary Term Boldly assertive and forward Pushy Aggressiveness

Vocabulary Term State of disharmony between incompatible or anti-ethical persons, ideas, or interests A clash Conflict

Vocabulary Term A process of resolving a dispute or disagreement
Conflict resolution

Vocabulary Term Able to adjust oneself readily to different conditions
Adaptability

Vocabulary Term Responsive to change Adaptable Flexibility

Vocabulary Term A reaction or response to a particular process or activity Feedback

Performance Indicators
Now that the major vocabulary terms are out of the way…it’s on to the performance indicators – or objectives – that are prevalent in the WebXam

Emotional Intelligence
Which of the following is a true statement about emotional intelligence: Emotional intelligence means being an emotional person. Emotional intelligence means ignoring your emotions. Emotional intelligence can be defined in different ways. Emotional intelligence is less important than traditional intelligence. Emotional intelligence can be defined in different ways Although the concept has been defined in different ways, emotional intelligence is usually described as being aware of our own emotions, responding to them appropriately, and then doing the same with the emotions of other people. EI:001

In your new job at the sporting goods store, you encounter an unhappy customer who yells at you. Immediately, you realize that anger is welling up inside you. This realization demonstrates Self-awareness Self-management Social awareness Relationship management Self-awareness Realizing that you are experiencing a particular emotion is self-awareness. EI:001

As the group leader, Janine needed to address the issue of effective communication, an important part of which of the following: Social awareness Self-awareness Self-management Relationship management Relationship management Effective communication is an important part of relationship management in emotional intelligence. If you are able to listen carefully and use words and body language that accurately reflect your thoughts and feelings, you will be able to interact effectively. EI:001

Emotional intelligence is especially important today because everyone can be a world traveler and see other cultures. our culture is more relaxed and free. people need to interact in more secure business environments. collaboration is becoming a standard method of achieving business goals. Collaboration is becoming a standard method of achieving business goals Collaboration is used more and more to achieve business goals. You can see this in the frequent use of teams, group projects, and joint ventures. EI:001

When we face difficult people, emotional intelligence helps us to respond on the same negative level. control someone else's emotions. see the reasons people behave the way they do. stand our ground and not give in. See the reasons people behave the way they do As we become more emotionally intelligent, better social awareness helps us to understand why someone is behaving the way s/he is. EI:001

When reviewing your education and experience to help assess strengths and weaknesses, look for patterns choices talents mistakes Patterns When reviewing your education and experience to help assess strengths and weaknesses, look for patterns. What skills or talents get used repeatedly? What situations do you ignore or avoid? Although the situations may seem unrelated, you may notice similar reactions or behaviors. EI:002

Why is it important to assess personal strengths and weaknesses before interviewing for a job? You must improve all weaknesses before you are hired. If you know your strengths and weaknesses, you will get the job. Interviewers often ask you to discuss your strengths and weaknesses. Employers require you to have at least 10 strengths. Interviewers often ask you to discuss your strengths and weaknesses. Employers are looking for the right fit for each position. That's why they want to know about your strengths and weaknesses. Knowing them ahead of time will allow you to discuss them easily. EI:002

Knowing your strengths and weaknesses can help contribute to improved group performance because you will be able to avoid bringing your weaknesses into the group. groups need members with different strengths to succeed. groups will be able to remove members with too many weaknesses. a group can only function with one leader. Groups need members with different strengths to succeed No one person can possess all the strengths a group needs to function effectively. Therefore, a mix of different group members with different strengths is important. When group members know their strengths and weaknesses, they have a clear understanding of what they bring to the table to help the group succeed. EI:002

When assessing strengths and weaknesses, what is wrong with simply saying, "I am a good leader"? It's not honest. It's not realistic. It's not specific. It's a false generalization. It’s not specific You must break down general statements to get to the heart of your strengths and weaknesses. Why are you a good leader? EI:002

Which of the following tips keeps you from being too hard on yourself when assessing strengths and weaknesses: Review your weaknesses each day Find a new weakness every day Minimize your strengths Identify one strength for every weakness Identify one strength for every weakness It's important to identify weaknesses, but it's destructive to obsess over them. EI:002

One of the benefits to you of receiving feedback on the job is that it lets you know how you are doing. helps you to understand the supervisor. raises your level of self-esteem. makes you feel like a valued employee. Let’s you know how you are doing Feedback on the job lets you know whether you are exceeding, meeting, or falling short of the business's expectations. It lets you know whether you should continue as you are or change. EI:003

Catherine's teacher told her that the content of her report was good but she needed to watch her spelling. What was the teacher doing? Setting specific goals for Catherine Giving Catherine both positive and negative feedback Trying to keep Catherine from feeling overconfident Putting too much emphasis on details Giving Catherine both positive and negative feedback There are many occasions in which it is appropriate to give both positive and negative feedback. It is appropriate in this instance in which Catherine has covered the subject of her assignment but has neglected to make sure she spelled everything correctly. EI:003

One of the reasons you should listen to criticism carefully is that it shows that you believe the criticism is valid. take the criticism seriously. don't have any questions. know you have made a mistake Take the criticism seriously You should listen carefully to criticism, even though you may not like what you are hearing. The speaker thinks the criticism is valid and expects you to take it seriously. EI:003

Negative feedback makes many individuals uncomfortable because it is so rare. involves so many people. points out their shortcomings. occurs so regularly. Points out their shortcomings Negative feedback makes many individuals uncomfortable because it points out their weaknesses, faults, and shortcomings. The frequency of the feedback--whether it occurs regularly or is rare--has little to do with making individuals uncomfortable. EI:003

In order to benefit from criticism, you must take an objective look at it and decide how much of it is valid and based on fact. short-term versus long-term. from someone you dislike. too difficult to worry about. Valid and based on fact. In order to benefit from criticism, you must take an objective look at it and decide how much of it is valid and based on fact. If it is relevant feedback and points out areas that truly need improvement, work on them. EI:003

Which of the following situations is an example of an employee's exhibiting unethical behavior: Scheduling a two-week vacation Clocking out at the end of the day Taking a day of sick leave to play golf Working four 10-hour days to shorten the week Taking a day of sick leave to play golf Employees usually are allowed a certain number of sick days to be used in the event of health or medical problems. Employers expect employees to use sick days for legitimate reasons. It is considered unethical for an employee to use a sick day for recreational activities or vacation. EI:004

What is one of the main reasons that employees behave unethically? To obtain publicity To create positive customer relations To become managers To do what everyone else does To do what everyone else does Employees who behave unethically often justify their actions by believing that everyone else does it. Some employees may see their coworkers use company equipment for personal projects and then do the same themselves. Most employees realize that such behavior is unethical and use "Everyone else does it" as an excuse. EI:004

Unethical employees are often viewed by their coworkers as being incapable of using technology on the job. living up to their promises. having personal friends. investing their funds wisely. Living up to their promises Employees who are unethical are often viewed by their coworkers as incapable of living up to their promises or of giving straight answers. Unethical employees cause themselves many problems at work and often are shunned by their coworkers. EI:004

Ethical employees are responsible workers who can be counted on to do whatever it takes to get ahead. complete the tasks they start. copy the actions of celebrities. discuss personal issues with coworkers. Completes the tasks they start Ethical employees are responsible workers who adhere to a standard of appropriate employee behavior. They can be counted on to complete the tasks they start. EI:004

Why is it important to evaluate your behavior on a regular basis? To develop original excuses To teach others how to act To learn from your mistakes To decide if your actions were noticed To learn from your mistakes Each day you may be faced with many different situations that force you to make a clear choice about how you will behave. At the end of the day, it may be helpful to evaluate those decisions. The goal is to learn from your mistakes, and try again because being ethical is not always easy. EI:004

Which of the following is a true statement about change: All changes are good. Change can be avoided. Change comes in only one form. Everyone reacts differently to change Everyone reacts differently to change Life is all about changes. Nothing ever stays the same. Some changes are good, and some changes are bad. And sometimes, it just depends on who you are and how you look at it. Change comes in various forms, and people react to it in many different ways, but one aspect of change is constant—it is unavoidable! EI:005

Lisa is leading a change to add more drug-and-alcohol-prevention education to the ninth grade curriculum. The school board thinks the curriculum is just fine the way it is, and Lisa's team is getting discouraged. Lisa calls a meeting to encourage the team to focus on staying positive and energetic about the change. Which characteristic of a change leader is Lisa displaying in this situation? Independent Not afraid to “go for it” Knows how to coach others Loves to learn new things Knows how to coach others Change leaders know how to coach others by encouraging teamwork and keeping people feeling focused, optimistic, and energetic about the change. That's what Lisa is doing in this situation. Being independent, not afraid to “go for it,” and loving to learn new things are also characteristics of change leaders, but not the ones Lisa displays in this situation. EI:005

What is the first step in the process of leading change? Put the change into action. Communicate the change to everyone involved. Ask others to join you in leading the change. Show why the change is necessary. Show why the change is necessary Showing why the change is necessary is the first step in the process of leading change. After you've proven the need for the change, you can ask others to join you in leading it, communicate the change to everyone involved, and put the change into action. EI:005

Most change failures occur because there is a lack of trust. resistance. communication. commitment. Communication When leading a change, communication is critical. Most change failures occur because there is a lack of communication. Although commitment and trust are also important parts of the change process, communication is the key. EI:005

When does resistance occur during the change process? During communication At any time When the change goes into action When showing the necessity of the change At any time Resistance can occur at any time during the change process, including when showing the necessity of the change, during communication of the change, and when the change goes into action. EI:005

Which of the following is a true statement regarding the new circumstances that people encounter: Everyone experiences new circumstances at some time. People can control most of the new circumstances they face. Very few people experience anticipated circumstances. People can usually avoid new circumstances by planning ahead Everyone experiences new circumstances at some time. All people experience new circumstances during their lives. Therefore, new circumstances are unavoidable. People cannot always control the new situations or circumstances that occur in their lives, but they can learn how to manage them. EI:006

What type of situation requires a person to immediately adapt to new circumstances without preparation? Anticipated Welcomed Emergency Transitional Emergency A type of situation that requires a person to quickly adapt to new circumstances without preparation is an emergency. An example of an emergency situation is a house fire. People do not always want or welcome new circumstances. Anticipate means to expect or foresee. EI:006

What should Michelle do to become an adaptable person? Learn to become comfortable with the idea that new situations occur Stay within her personal “comfort zone” Remember that avoidable situations usually happen quickly Respond to new circumstances with doubt and opposition Learn to become comfortable with the idea that new situations occur. Because everyone experiences new situations, they are unavoidable. Therefore, to cope with new situations, adaptable people learn to acknowledge that new situations are always occurring. EI:006

Jeremy is resisting some new circumstances. What can he do to increase his adaptability? Examine his attitude Increase his level of fear Lower his expectations Ignore the situation Examine his attitude One characteristic of an adaptable person is a positive or “can-do” attitude. A person who resists new situations or circumstances often has a negative attitude. By being aware of personal attitudes and being willing to change them, a person can effectively adapt to new circumstances. EI:006

Adaptability often involves seeking alternative ways of approaching a situation, or developing ____________ plans. contingency corrective open external Contingency Contingency plans are specific guidelines that are used when responding to undesirable circumstances. EI:006

Writing a letter to your grandmother is an example of nonverbal communication. verbal communication. speech. body language. Verbal communication Writing a letter to your grandmother is an example of verbal communication. Verbal communication is the exchange of information through the use of words, including writing and speech. Writing a letter to your grandmother is different from speaking to her. EI:007

April is upset because there is a rumor about her circulating among her classmates. This is a negative effect of bad timing. concrete communication. the grapevine. concise communication. The grapevine The rumors about April are a negative result of the grapevine. The grapevine is a communication channel in which information gets passed from person to person, and along the way, the message is often changed and becomes unreliable. EI:007

Which of the following is an example of sensitive communication: "I appreciate your contribution to the project." “We are happy you could stop by to see us.” “You did a wonderful job decorating that cake.” “I'd like to invite you over for dinner sometime.” “You did a wonderful job decorating that cake.” “You did a wonderful job decorating that cake” is an example of sensitive communication. Sensitive communication means putting “you” before “I.” EI:007

When Paul's brother uses computer terms around him, Paul gets confused. Which communication barrier is blocking their effective communication? Bad timing Information overload Environment Language Language Paul's confusion results from the communication barrier of language. When Paul's brother uses computer terms, he is using jargon. Jargon is specialized language known to only a certain group of people. Computer lingo is jargon. EI:007

Jenny wants to talk to her parents about a raise in her allowance, but then she finds out that her mother has just been laid off from her job. If she asks for the money anyway, which communication barrier is likely to result? Information overload Bad timing Environment Language Bad timing. If Jenny asks for a raise in her allowance right after her mother has been laid off from her job, the communication barrier of bad timing is likely to result. Jenny's parents may want to give her the money but just may not be able to at the time. EI:007

The main difference between assertive people and aggressive people is that assertive people try to avoid conflict with others. respect their own rights and the rights of others. feel free to make requests of others. take advantage of others. Respect their own rights and the rights of others. Assertive people have a confident attitude based on feelings of self-respect. They respect themselves and others. On the other hand, aggressive people ignore the rights of others and take advantage of them. EI:008

Which of the following is a basic belief that you must have so you can start to be assertive: You should always respond to the needs of others. You have the right to try to force your ideas on others. Your thoughts, feelings, ideas, and opinions are important. Your needs come first in all situations. Your thoughts, feelings, ideas, and opinions are important. You can learn to be assertive by developing certain basic beliefs about yourself and your rights. For one, you must believe that your thoughts, feelings, ideas, and opinions are as important as anyone else's. EI:008

What can you do to practice being verbally assertive? Stand up straight. Start conversations. Raise your voice. Make eye contact. Start conversations. There are several ways that you can practice being verbally assertive. One is to start conversations. Don't wait for others to talk to you. EI:008

Being assertive means that, no matter what the situation, you have the right to make others go along with you. do whatever it takes to succeed. raise your voice. choose your response. Choose your response. Being assertive means that, no matter what the situation, you have the right to choose your response. EI:008

An essential part of exhibiting assertiveness is learning to say "no." “yes.” “I'm sorry.” “Because I said so!” "No." An essential part of exhibiting assertiveness is learning to say "no." When you cannot or do not want to do something, the best solution is to simply say "no." EI:008

Leadership is important when things are going well for a business because employees become discouraged in times of crisis. leaders determine the next step for the organization. team members usually embrace change. people don't need role models. Leaders determine the next step for the organization. Leadership is important when things are going well for a business because leaders determine the next step for the organization. EI:009

How much people believe what you say and are willing to follow you depends on your responsibility. emotional intelligence. self-confidence. credibility. Credibility. Credibility is how much people believe what you say, and it determines whether or not they are willing to follow you. EI:009

If a leader takes ownership of a problem, makes sure it is fixed, and takes steps to prevent it from happening again, s/he is demonstrating flexibility. adaptability. responsibility. social awareness. Responsibility. Fulfilling one's obligations in a dependable, reliable manner is known as responsibility, and it is an important leadership characteristic. When a leader is responsible, s/he takes ownership of problems, makes sure they are fixed, and takes steps to prevent them from happening again. EI:009

Which of the following leadership characteristics would be too difficult to “fake”: Integrity Credibility Passion for work and people Self-confidence Passion for work and people. Leadership has to do with a lot more than just rank or position. Unfortunately, many managers and supervisors have found ways to get promoted to leadership positions without having true leadership characteristics or skills. But, one trait that can't be faked is passion. EI:009

A leader should be an expert at his/her job. This demonstrates the leadership characteristic of emotional intelligence. business knowledge. flexibility. ability to share a vision. Business knowledge. A leader should be an expert at what s/he does. This person may be self-confident, responsible, and creative, but this does not necessarily make him/her a great leader for a certain business. EI:009

Which of the following is an important quality for a team member to have: Physical appearance Good attitude High intelligence Aggressive personality Good attitude. Attitude, the way a person looks at life, has an effect on a person's ability to be a team member. A good, or positive, attitude is very important. Team members with a positive attitude encourage others, recognize individual accomplishments, emphasize progress, and are quick to praise and thank others. EI:010

One way that being involved in a team is beneficial is that the members are personally accountable for projects. exposed to varied skills and talents. able to interact on a limited basis. allowed to work separately. Exposed to varied skills and talents. Everyone on the team has different skills and talents to offer. Allowing people to do what they're good at increases the odds of success. EI:010

When team members brainstorm and listen to each other, they are often able to learn how to judge the abilities of others. find creative ways to solve complex problems. develop useful management skills. identify excuses in case the project fails Find creative ways to solve complex problems. It is often difficult to be creative on the spur of the moment. That's why it is helpful for team members to meet first and brainstorm creative ways to approach the project. Listening and encouraging each other leads to creative results and the ability to solve more complex problems. EI:010

Team members often are more committed to an activity when they feel a sense of appreciation. adventure. respect. ownership. Ownership. Teamwork usually provides an enhanced sense of ownership because everyone has an equal amount of input. One person isn't telling others what to do. Everyone shares a sense of ownership. The result often is that team members are more committed to an activity because of their sense of ownership. EI:010

Team members complimenting and praising each other are examples of __________ techniques. leadership persuasive training motivational Motivational. An effective team must remain cheerful and upbeat, particularly if something is not going as planned. One way to do this is for team members to use motivational techniques to encourage each other to achieve the team's goals. EI:010

Which of the following is an advantage of consensus building: Understanding difficult issues Resolving conflicts Inspiring creative problem solving Putting others first Inspiring creative problem solving. An advantage of consensus building is that it inspires creative problem solving. EI:011

Which of the following is a true statement about consensus building: It is the best decision-making method. It is about having equal power. It is the same as voting. It is not as effective as minority rule. It is about having equal power. Consensus building is about having equal power. Nothing can happen unless each group member substantially agrees. EI:011

Consensus building can be difficult to use for what type of decision? Family Political Financial Large-scale Large-scale. Consensus building can be difficult to use for making decisions that affect people on a large scale (such as electing a nation's president). EI:011

Why might group members prefer to use an informal method of consensus building? There is more paperwork involved. The subject matter is controversial. Group members wish to avoid arguing. It allows for face-to-face interaction. It allows for face-to-face interaction. Group members might prefer to use an informal method of consensus building because it allows for face-to-face interaction. Some people consider this kind of give and take to be an essential ingredient in successful consensus building. EI:011

Which role in a consensus-building group helps ensure that all group members get equal opportunities to share their ideas? Timekeeper Treasurer Chairman Note taker Timekeeper. By timing members as they speak, a consensus-building group's timekeeper helps to ensure that all group members receive equal time to share their ideas. EI:011

When you use persuasion, you often try to get people to express their opinions. agree on a plan of action. ignore the rights of others. understand their behavior. Agree on a plan of action. Persuasion is the ability to get people to see things your way, to do things your way, and to agree with you. When you use persuasion, you often try to get people to agree on a plan of action. EI:012

In persuasion, what is a good technique to follow to be ready to give reasons and answer questions? Make it personal. Be reasonable. Do your homework. Attract attention. Do your homework. It's not enough just to suggest something. You should provide information, reasons, and proof. Anticipate that others may not agree with you at first. Do your homework to be ready. EI:012

An effective way to create a desire for others to agree with your ideas is by stating your case. explaining benefits. identifying concerns. gathering information. Explaining benefits. You create a desire for others to agree with your ideas by explaining how they benefit. Others need to understand what they will get out of it and why it will be good for them. EI:012

Leaning toward people to show your interest is an effective way to use persuasive words. body language. listening skills. facial expression. Body language. Body language includes gestures, facial expressions, and any other way of communicating without the use of words. Leaning toward people to show your interest is an example of using body language. EI:012

When trying to persuade others, it is often helpful to use stories and anecdotes because they add energy to your explanation. make people feel comfortable. reinforce your message. exaggerate the benefits. Reinforce your message. Use stories and anecdotes to reinforce your message with word pictures and examples that others can understand easily. If you can paint a picture in people's minds, they will be able to understand your ideas. EI:012

School grading systems, most sport-related awards, and wages and bonuses for work are examples of recognition that does not motivate. formal recognition. informal recognition. recognition that is ineffective. Formal recognition. Formal systems of reward and recognition are usually planned and well-thought-out. Examples include school grading systems, most sports-related awards, and wages and bonuses for work. EI:014

A positive comment from a teacher and a pat on the back from a coach are examples of recognition that is ineffective. formal recognition. recognition that does not motivate. informal recognition. Informal recognition. Informal recognition is offered outside formal systems, and often is something spontaneous, such as a positive comment from a teacher or a pat on the back from a coach. EI:014

In giving recognition to others, identifying praiseworthy behavior is best if it involves a group's behavior. is difficult because it is so rare. means finding someone doing something right. means recognizing everyone. Means finding someone doing something right. To find praiseworthy behavior, all you have to do is find someone doing something right. Instead of being rare, it is all around us. EI:014

Which of the following statements about recognition is true: Recognition can be very low cost. Recognition works only when it is given by an authority figure. Recognition in the form of small, fun rewards has little effect. Recognition should focus on great results, not on extraordinary effort. Recognition can be very low cost. Some of the most effective forms of recognition are low cost: listening and responding in a meaningful way, saying thank you, and giving verbal praise. EI:014

In recognizing the contributions of others, an important form of team recognition is listening and responding. celebration. verbal praise. team meetings. Celebration. Celebrating is an important form of team recognition that creates the opportunity to reflect on the team's goals and accomplishments EI:014

Abby feels that the company's vacation policies are fair, while Joe thinks that they are too strict. Abby and Joe's disagreement is an example of a(n) ___________ conflict. critical essential functional emotional Emotional. Emotional conflict is a disagreement that is based on personal beliefs, values, or experiences. Because the two people view the same rules in different ways, the conflict is emotional in nature. EI:015

A conflict can be a positive experience if it increases a person's level of obligation. intelligence. aggression. performance. Performance. Performance is the ability to complete a task or meet an objective. A conflict can affect a person's performance in a positive way. For example, a friendly competition is a conflict between two people that may provide motivation to perform better EI:015

The first step in resolving a conflict occurs when one of the two people asks for a third party's opinion. discusses resolution options. remains calm and objective. acknowledges the conflict. Acknowledges the conflict. You need to recognize or admit that a disagreement exists, before you can take action to resolve it. Therefore, acknowledging the conflict is the first step in resolving a disagreement. EI:015

Answering which of the following questions will help a person determine the best way to respond to a conflict: How? Where? Why? When? How? It is important to think about how to respond to a disagreement because people use different conflict response modes. EI:015

If one person becomes verbally or physically abusive during a conflict, it is usually a good idea for the other person to seek immediate resolution. admit his/her mistakes and move forward. listen for appropriate feedback. walk away from the situation. Walk away from the situation. Do not allow someone to get verbally or physically abusive. Sometimes walking away and cooling off is the best solution. EI:015

Achievement-oriented people often want to do things more efficiently. be told what to do. keep things the same. let others win. Do things more efficiently. Achievement-oriented people often want to do things better or more efficiently than they have ever been done before. They are driven to achieve their goals and meet or exceed a high standard of success. EI:027

Achievement-oriented people rely on __________ to set the standards for their work. their co-workers their followers themselves their bosses Themselves. Achievement-oriented people rely on themselves to set the standards for their work. They don't allow others to set the standards for them. EI:027

Bekah is determined to finish her paper by Thursday evening. Which tip for smart goal-setting is Bekah following? Tying goals to a timetable Regularly reviewing and revising goals Making sure goals are compatible with each other Putting goals in writing Tying goals to a timetable. By determining to finish her paper by Thursday evening, Bekah has tied her goals to a timetable. This helps her make her goal more specific and motivates her to achieve it. EI:027

Daryl asks his supervisor to accompany him on a sales call, so his supervisor can give him some constructive criticism. Which step in developing an achievement orientation does this illustrate? Asking for feedback Being a leader Being patient and persistent Setting goal Asking for feedback. By asking his supervisor to accompany him on a sales call and offer constructive criticism, Daryl is asking for feedback. This can help him learn what he's doing right, what he's doing wrong, and how he can improve. EI:027

Lucy wants to have her painting complete by Wednesday so she can take it to the gallery, but she can't get the shade of blue she needs in time. Which step in developing an achievement orientation does Lucy need to remember? To be patient and persistent To ask for feedback To be a leader To reward yourself for your accomplishments To be patient and persistent. Lucy must remember to be patient and persistent when working toward her goals. Not being able to get the right paint is a setback that's out of her control. EI:027

Deanna is a new employee who is concerned about finishing a report on time. Which of the following is a phrase that her coworker can use to express empathy: "I'm afraid we're all too busy to help." "I know it's due by the first of the month." "You must feel very stressed right now." "What do you think that you will do about it?" “You must feel very stressed right now.” There are many phrases you can use to express empathy. Acknowledging others' stress when you know they are under pressure is one way to let them know that you understand how they feel. EI:030

Is it appropriate to express empathy about a positive event such as winning a competition or getting a promotion? Yes, you can express empathy by using sympathy. Yes, you can give the person supportive feedback. No, empathy is only appropriate in problem situations. No, people who have positive experiences don't need empathy. Yes, you can give the person supportive feedback. People enjoy sharing their success with others and getting supportive feedback. EI:030

Why is accepting your own emotions an important step in developing empathy? You must develop your own opinions of other people. You must determine if you are in agreement with the other person. You must feel your own emotions before you can detect them in others. You must know your own emotions to give good advice. You must feel your own emotions before you can detect them in others. An important step in developing empathy is to truly feel your own emotions so that you can see those feelings and respond to them in others. EI:030

Although Liz has a very busy job, she makes a point of saying hello to her coworkers and finding out how things are going for them every day. She shows empathy for her coworkers in the hopes of developing better business processes. judgments about them. her own emotions and concerns. stronger relationships with them. Stronger relationships with them. Showing empathy for coworkers can help a person to develop stronger relationships. Showing empathy means not being judgmental. EI:030

Your coworker Jason recently lost his father in a car accident. Jason doesn't want to talk about his father's accident, but you learned from the newspaper that alcohol is being investigated as the cause of the accident. Which would be the best way to show empathy for Jason: Act as though nothing has happened. Ask Jason lots of questions about his father. Offer to spend time with Jason. Lecture Jason about the importance of not drinking and driving Offer to spend time with Jason. A good way to show empathy for others is to spend time with them. Asking lots of questions when Jason doesn't want to talk is not empathetic. Acting as though nothing has happened or lecturing Jason are also not good ways to show empathy. Doing those things may make Jason feel worse instead of better. EI:030

Valuing diversity means acknowledging differences as problems. ignoring differences. minimizing differences. acknowledging differences as assets. Acknowledging differences as assets. Valuing diversity means openly acknowledging differences and believing that they are assets instead of problems. It does not mean ignoring or minimizing differences. EI:033

Tom believes that his own culture is naturally better than other cultures. This is an example of diversity. cultural sensitivity. ethnocentrism. individualism. Ethnocentrism. Tom's belief is ethnocentric. Ethnocentrism is the belief that your own culture is naturally better than other cultures. EI:033

To be culturally sensitive, you must agree with everyone. forget your own culture. avoid diversity. erase stereotypes. Erase stereotypes. To be culturally sensitive, you must erase stereotypes. You don't need to forget your own culture, avoid diversity, or agree with everyone. Remember, differences can be positive. EI:033

The best way to build a friendship with someone who's different from you is to avoid being yourself. look for common ground. ignore your differences. join a sports team together. Look for common ground. The best way to build a friendship with someone who's different from you is to look for common ground. Then, as you build the friendship, you can learn more about the person's differences and how to appreciate his/her diversity. EI:033

Why is it important to be patient when learning to exhibit cultural sensitivity? It's a one-time goal. You'll never make mistakes. You will definitely offend someone. It's a lifelong process. It's a lifelong process. It's important to be patient when learning to exhibit cultural sensitivity because it's a lifelong process, not a one-time goal. EI:033

Which of the following is a true statement about coaching: Coaching always involves athletics. Coaching is enabling others to reach their potential. The coach is the boss. There is only one way to coach. Coaching is enabling others to reach their potential. Coaching is enabling others to reach their true potential by helping them to overcome the barriers that are keeping them from doing so. Coaching doesn't always involve athletics. You don't have to be involved with sports to be a coach; you just have to be involved with other people. EI:041

The most important skills used in coaching are communication skills. athletic skills. conflict-resolution skills. organizational skills. Communication skills. The most important skills used in coaching are communication skills. A good coach knows how to listen well, ask the right questions, give feedback, and display appropriate nonverbal behavior. EI:041

Which of the following is an example of an open-ended question: "Are you willing to make the changes I suggested?" “Can we meet tomorrow at 4:00 p.m.?” “How can you do better next time?” “How many times did you practice this week?” “How can you do better next time?” “How can you do better next time?” is an open-ended question because it requires more than a “yes” or “no” or short response. EI:041

Which of the following is the first step in the coaching process: Agree on goals. Get a response. Identify the problem. Plan for improvement. Identify the problem. Identifying the problem is the first step in the coaching process. You must identify the problem before you can get a response from your team, agree on goals, or form a plan for improvement. EI:041

Which of the following is an important part of tracking a person's progress: Focusing on the person's results instead of behavior Beginning with constructive criticism Meeting with the person on a regular basis Making sure the person doesn't make any mistakes Meeting with the person on a regular basis. Meeting with the person on a regular basis is an important part of tracking progress. You should begin with praise and tell the person what s/he did right before moving on to constructive criticism. EI:041

“To fulfill 25 orders by Friday” doesn't qualify as an excellent vision for a large corporation because it is not realistic. short-term. clear and describable. challenging. Challenging. Fulfilling 25 orders by Friday is not an excellent vision because it is not challenging for a large corporation. Good visions are both realistic and challenging—this vision is realistic, but easily achieved. EI:060

Because they are compelling and energizing, excellent visions serve as warnings to employees. calls to action. unbreakable deadlines. specific blueprints for the future. Calls to action. Because they are compelling and energizing, excellent visions are calls to action. When you and your team members hear it, it should make you feel excited, ready to work hard to make the dream come true. EI:060

Ryan is working on this year's budget for his marketing team. He must choose between purchasing new technology for the office and taking the team to a conference in Seattle. He refers to the team vision which is “to be on the cutting edge of the industry.” Which benefit of a shared vision will help Ryan in this situation? It provides focus for team members' energy. It acts as a guide for decision-making. It stimulates creativity. It allows team members to feel a sense of “ownership.” It acts as a guide for decision-making. Shared vision will help Ryan make the budgeting decision he's faced with for his team. EI:060

One way that team leaders can show enthusiasm while enlisting others to work toward a shared vision is by recognizing and rewarding progress toward the vision. applying for promotions within the organization. sharing the vision with only certain team members. avoiding contact with vendors and suppliers. Recognizing and rewarding progress toward the vision. One way that team leaders can show enthusiasm while enlisting others to work toward a shared vision is by recognizing and rewarding progress toward the vision. EI:060

Paul keeps his team focused on the vision even when they encounter negative responses from outsiders and changes in circumstances. Which guideline of sharing a vision does this illustrate: Being a good listener Being an example Being flexible Establishing good working relationships Being flexible. By keeping his team focused on the vision even when outsiders are negative and circumstances are in flux, Paul is demonstrating flexibility. Flexibility is important when working toward a vision because it is a long-term project that will encounter many struggles along the way. EI:060

The primary goal of negotiation is to improve relationships. reach an agreement. develop self-confidence. encourage unrealistic expectations. Reach an agreement. Negotiation is the process of reaching an agreement with another party. In any negotiation, one person or group attempts to get another person or group to agree to a certain course of action. EI:062

During a negotiation, Kara tells Jason that she will agree to help him with the department budget, if he agrees to help her finish a research project. This is an example of unfair collaboration. bargaining. peer pressure. self-control. Bargaining. Bargaining is a negotiating strategy that uses "give-and-take" tactics to reach an agreement. One person gives up something the other person wants, and in return, that person offers something the first person wants. A collaborative negotiating style is most likely to create an outcome that benefits both parties. EI:062

Successful negotiators often earn the other party's respect by being fair and objective. knowledgeable and stubborn. anxious and difficult. aggressive and thoughtful. Fair and objective. Successful negotiators strive to be informed (knowledgeable), thoughtful, fair, and objective during the negotiation process. These qualities often earn the other person's respect because the negotiator is considering his/her interests and feelings. EI:062

A person might schedule a specific time and place to negotiate with another party in order to limit feedback. restrict open dialogue. reduce distractions. decrease leverage. Reduce distractions. Distractions are barriers to effective communication. Barriers might include noisy crowds, telephones ringing, or interruptions by other people. By setting up a specific time to negotiate, both parties can focus on the topic at hand, reducing the risk of distractions. EI:062

If the other person becomes very emotional during a negotiation, which of the following tactics is most likely to help get you back on track: Distraction Confrontation Silence Arbitration Silence. Silence is a negotiating strategy that involves listening but not speaking. This strategy is appropriate to use when a situation becomes emotionally heated or when the other person does not like a specific message. EI:062

Which of the following is a true statement about visions: They are exactly the same as dreams. They require hard work and determination. They cannot permanently change the world. They are intended for the short-term future. They require hard work and determination. Visions require hard work and determination if you want to make them into reality. You will most likely encounter many setbacks along the way, and your vision will keep you on track. EI:063

How does a goal differ from a vision? A goal is concrete and measurable. A goal could mean different things to different people. A goal is abstract and indefinite. There is no difference—the two are the same. A goal is concrete and measurable. A goal and a vision are two different things. A goal is a concrete achievement that you want to complete. Goals tend to be more specific and measurable than visions. EI:063

What is the first thing you should do when determining a vision? Collect input. Determine if the vision is realistic. Determine necessary resources. Write a mission statement. Collect input. The first thing you should do when determining a vision is to collect input from the other people who will be involved. After collecting input, you will determine the necessary resources and decide if the vision is realistic. EI:063

When you ask yourself, “What would I attempt to do if I knew I could not fail?” you are determining your aspirations. necessary resources. reason for existing. values. Aspirations. When you ask yourself "What would I attempt to do if I knew I could not fail?", you are determining your aspirations. Your aspirations are the biggest, most lofty dreams you can imagine. EI:063

Which of the following is an example of the type of vision that someone can pick up where you leave off: "To make the world a better place" “To protect the rights of animals” “To offer a drug-free hangout in my neighborhood” “To save the environment” “To offer a drug-free hangout in my neighborhood.” “To offer a drug-free hangout in my neighborhood” is an example of a vision that someone could easily pick up where you leave off. EI:063

Which of the following is an assumption that is associated with the participative style of leadership: Focuses on production rather than people Maintains complete control Values suggestions of others Allows everyone to make decisions Values suggestions of others. The participative style of leadership involves including others in the decision-making process. The assumption is that this type of leader values the suggestions of others and seriously considers those suggestions when making decisions. EI:074

Which of the following is a characteristic of the situational theory of leadership: Motivates through encouragement Creates comfortable environments Adjusts to different circumstances Focuses on personal attitudes Adjusts to different circumstances. A characteristic of the situational theory of leadership is that managers adjust their style of leadership according to different circumstances or situations. EI:074

Nina leads her community-service project team by focusing on the team's shared value system, which is a characteristic of the _____________ leadership theory. transformational transactional situational contingency Transformational. Leadership is the ability to guide and direct the actions of others. There are many ideas or "schools of thought" about leadership and how it is carried out. Transformational leadership involves leading others by focusing on the values that the followers share. The leader uses these common beliefs to draw the group together and to get them to take the desired action(s). EI:074

Which of the following leadership theories is characterized by a focus on promoting change and innovation: Behavioral theory of leadership Transactional theory of leadership Trait theory of leadership Transformational theory of leadership Transformational theory of leadership. Transformational leaders dedicate themselves to changing their organizations and followers. Rather than focusing on rules, budgets, and incentives, transformational leaders focus on innovation, building relationships, and improving organizational culture. EI:074

New York firefighters emerged as leaders during 9/11. What leadership theory does this example support? Great Man theory Contingency theory Trait theory Transactional theory Contingency theory. This theory indicates that leadership depends on, or is contingent on, a variety of situational factors. Due to the dangerous conditions that resulted from the Twin Towers being hit by airliners, firefighters were put into the situation of being leaders in helping to save lives. EI:074

Operations Who is usually responsible for planning a project?
Project manager Project scheduler Project assistant Project coordinator Project manager. The person responsible for planning a project is usually the same person who is responsible for carrying it out: the project manager. OP:001

Operations Which of the following is a benefit of project planning:
Asking yourself important questions Coordinating all of the parts of the project Setting an appropriate time frame Monitoring your project Coordinating all of the parts of the project. Benefits of project planning include coordination of all of the parts of the project, direction for making decisions and for keeping yourself on track, a standard for completion, clarification of misunderstandings, and motivation. OP:001

Operations Why is it important to define your project precisely?
So you can achieve your objectives So you can create something tangible So you can involve other people So you can spend less money So you can achieve your objectives. Knowing exactly what it is you want to do (precise project definition) helps you achieve your objectives. It does not help you create something tangible, though your project may involve tangible items or a tangible outcome. OP:001

Operations When you look at whether or not your project is “do-able,” what should you examine? What could happen with a similar project How much money the stakeholders want to invest What the project is exactly How long you have to complete the project How long you have to complete the project. When you look at whether or not your project is "do-able," you should examine if your time frame is appropriate, if your expected costs are reasonable, and if the quality mark you've set is reachable. OP:001

Operations In relation to unexpected events, which of the following is a true statement about project planning: Plans should be made right before the project starts. Plans should change if necessary. Plans should always stay the same. Plans should be monitored. Plans should change if necessary. Because events sometimes surprise us, we should change our plans when necessary. Plans aren't set in stone. OP:001

Operations What should managers do to prevent the project from falling behind schedule? Track deadlines Review goals Locate resources Assign tasks Track deadlines. Tracking deadlines is important during the planning stages and while the project is being completed. Managers should keep track of due dates and not let the project fall behind schedule. If the deadlines are not met, the project cannot proceed as planned. OP:002

Operations When unforeseen events change the project entirely, it is helpful to have a back-up plan. self-control. volunteers. patience. A back-up plan. A back-up plan is an alternate way to carry out a project. When unforeseen events change the project, if you have a back-up plan, the project can still be completed. OP:002

Operations Which of the following skills does a project manager need to be able to guide or direct the actions of others in a desired manner: Decision making Leadership Communication Goal setting Leadership. For a project manager, one of the most important skills is the ability to guide or direct the actions of others in a desired manner. One of the project manager's main roles is to lead the group to achieve the project's goal. OP:002

Operations So all the members know what their jobs are and what activities they are to perform, the project manager communicates the plan's located resources. established goals. assigned responsibilities. reviewed suggestions. Assigned responsibilities. An important step before project management begins is assigning specific responsibilities to members of the group. All members should know what their jobs are and what activities they are to perform. OP:002

Operations Why do managers continually evaluate the progress of a project? To send a message To prepare charts To stay on target To organize the group To stay on target. Managers should evaluate the progress throughout the life of the project. This means reviewing the project goals to make sure the project is on target. OP:002

Operations Equipment, supplies, and physical facilities are examples of _________ resources. donated expensive disposable tangible Tangible. Tangible resources are those items that are capable of being touched, smelled, tasted, seen, or heard. These resources include equipment, supplies, materials, and the physical facilities that you might need to complete a project. OP:003

Operations Why is it important to build in a safety net, or padding, when identifying resources? To obtain financial support To try to cut corners To find substitutes To plan for the unexpected To plan for the unexpected. When identifying resources, it is important to be realistic. This often means planning for the unexpected because it's not a good idea to assume that everything will go correctly. OP:003

Operations What should you develop during the process of identifying the people who have the skills that are needed to complete the project? Status report Sponsor list Realistic budget Job description Job description. A job description is an explanation of all of the responsibilities and tasks associated with a specific job. It is important to develop a job description to explain exactly what is involved, such as qualifications, education, or experience. OP:003

Operations What do you need to identify if there are complicated jobs that members of the group are unable to perform? Technical equipment Alternative tasks Support services Replacement items Support services. Support services are the technical or complicated activities that project members cannot do themselves. After you decide what type of additional help you might need to complete the project, you should identify the other people, organizations, and businesses that need to be involved in the project. OP:003

Operations What do managers often use to evaluate project results?
Resources Techniques Standards Activities Standards. Standards are specifications or statements that are used as a basis for making comparisons or judgments. Managers often use standards as the basis for evaluating project results OP:159

Operations Why is it important for management to evaluate project results? To plan goals and objectives To organize materials and supplies To identify and solve problems To schedule time and employees To identify and solve problems. Once a project has been completed, it's important to evaluate the results to determine if the project was successful. OP:159

Operations Which of the following is a technique that a business might use to evaluate the results of a project it completes for a customer: Analyze a project proposal Prepare a satisfaction survey Organize the management team Determine the contract criteria Prepare a satisfaction survey. When a business completes a project for a customer, it is important to involve the customer in the evaluation process to determine if the customer is satisfied with the results. OP:159

Operations Lessons learned meeting.
After the new video game “Rocket Bunny” arrived on store shelves, the team that created it had a meeting to talk about the project. They discussed the project's slow start and how they could have done it better. They also talked about using a wiki to communicate and how they will use wikis again in future projects. The Rocket Bunny team is engaging in a lessons learned meeting. project planning meeting. project monitoring meeting. meeting to select the project champion. Lessons learned meeting. It is important for teams to discuss and document the lessons learned from a project after it is complete. These lessons can then be used to improve work on future projects. OP:159

Operations Before closing a project, the project manager, team, and stakeholders must agree that the project has stayed within budget. resources have been used efficiently. objectives have been achieved. members are ready to resume their regular duties. Objectives have been achieved. When a project closes, it ends. Before closing a project, all members involved with the project—the project manager, project team members, and the stakeholders—must determine that the project objectives have been achieved. OP:159

Professional Development
Creative people usually prefer to work under __________ supervision. direct close minimal authoritative Minimal. Creative people are often very independent and prefer working with minimal or no supervision. They tend to rebel against a great deal of authoritative control. PD:012

Which of the following personality traits is often associated with creative people: Acting independently Exhibiting low energy levels Preferring routine activities Shunning recognition and praise Acting independently. Most creative people prefer working with minimal or no supervision. They also exhibit high energy levels, prefer new experiences and variety, and desire recognition and praise. PD:-12

Which of the following is an example of creativity: Turning in a $20 bill a customer left on the counter Greeting customers by name Reporting for work on time Suggesting a new way to organize stock Suggesting a new way to organize stock. Creativity is the ability to generate unique ideas, approaches, and solutions. PD:012

What do most creative ideas need in order to come into being? Time for criticism Limited amount of cooperation Period of incubation Attitude of conformity Period of incubation. To come into being, most creative ideas need a period of incubation. Putting a problem or an idea aside for a day or two can give you the fresh perspective you need for a breakthrough. PD:012

What should people do if no solution to a problem seems apparent? Accept failure Give up on finding a solution Redefine the problem Realize the problem is unavoidable Redefine the problem. If no solution seems apparent, people should redefine or restate the problem another way. They should always be willing to look at any given situation from several viewpoints or from different angles. PD:012

Which of the following is an example of an extensive decision: How you'll pack your lunch What shoes you'll wear today Which job you'll take Where you'll hang out after school Which job you'll take. An example of an extensive decision is which job you'll take—because you'll spend a considerable amount of time thinking it through. Taking a job is not something you do routinely, without thinking. PD:017

Which of the following reflects a true relationship between making decisions and reaching objectives: Decisions support objectives. Objectives undermine decisions. Objectives support decisions. Decisions undermine objectives Decisions support objectives. First, you set your objectives. Then, you decide which activities to do to reach your objectives. PD:017

Jorge has decided not to hire Brett to mow his lawn this week. In the past, Brett has forgotten to mow Jorge's lawn three times. Jorge's decision is influenced by which of the following: Experience Risk Insight Emotion Experience. Jorge's decision is influenced by experience. He decided not to hire Brett to mow his lawn because Brett had forgotten to complete the task in the past. PD:017

As Vanessa walked into the library, Jeremy and Sam were just closing a drawer on the librarian's desk. Later, Vanessa described the incident to the librarian—and included her own conclusion that the boys had probably stolen something. Vanessa's account is an example of which of the following: Style Logic Input Framing Framing. The way information is presented to you is called framing. Input is the actual information received from others—not the way it is presented. PD:017

Which of the following best describes a decision-making model: An easy way to select an alternative An organized way to make a decision The best way to solve a problem A good way to reach an objective An organized way to make a decision. A decision-making model is an organized way of making a decision. It guides your thinking—walking you through common-sense steps for choosing the alternative that is most likely to work. PD:017

An example of a short-term goal is becoming fluent in Japanese. finishing the annual report in two weeks. earning a college degree. advancing to vice-president of the company. Finishing the annual report in two weeks. A short-term goal is an objective that can be achieved in less than a year; therefore, finishing the annual report in two weeks is a short-term goal. PD:018

Chris started working in a stable as a horse trainer, but later decided he would rather give riding lessons for a living. This is an example of a goal's being effective. dynamic. specific. measurable. Dynamic. Goals are dynamic, meaning they are flexible and can be changed. In this case, Chris changed his career goal from grooming horses to giving riding lessons. PD:018

Which of the following is an example of a measurable goal: "I will help my work team members succeed." “I will become a professional pilot.” “I will earn a raise.” “I will write 1,000 words by the end of the day.” “I will write 1,000 words by the end of the day.” This is an example of a measurable goal because it describes how many words and when they'll be written. Measurable goals are those that can be counted or measured in some way. PD:018

Which of the following is an important part of writing down your goal: Using action verbs in your goal statement Sequencing your smaller goals Putting your most important goal(s) first Picturing what it would be like to reach your goal Using action verbs in your goal statement. It is important to use action verbs when writing down your goal so you will be motivated to work hard toward achieving it. PD:018

Which of the following is a benefit of writing down your goal: Sequencing smaller subgoals Changing your goal when necessary Picturing what it would be like to reach your goal Clarifying the goal in your own mind Clarifying the goal in your own mind. A benefit of writing down your goal is being able to clarify it in your own mind as you look at it on paper. PD:018

How is the term "time management" misleading? No one knows how much time s/he has on earth. There is nothing we can do to control the way we spend our time. Time itself isn't under our control; only our actions are. Time is free, so it does not need to be managed. Time itself isn't under our control; only our actions are. The term "time management" is misleading because time itself isn't under our control; only our actions are. PD:019

Brandon is a morning person, but he's trying to stay up late and finish some work for tomorrow, and he's not getting very far. Which time-management principle does he need to learn? Know when and how you work best. Don't bite off more than you can chew. Divide large projects into smaller parts. Learn to be on time. Know when and how you work best. Brandon needs to learn when and how he works best. He's a morning person, so staying up late finishing his work isn't a good idea for him. He would be better off getting up a little earlier in the morning to finish it. PD:019

Beau is really stressed out because he agreed to take on three new clients that he really didn't have room for. Which time-management principle does he need to learn? Don't bite off more than you can chew. Get enough sleep. Focus on goals, not on tasks. Divide large projects into smaller parts. Don't bite off more than you can chew. Beau needs to learn not to bite off more than he can chew. Taking on more clients than he can handle means he really won't give his best effort to any of them. PD:019

One of Robyn's goals is to finish her editorial for the newspaper by February 8. Which of the following is an objective for that goal: Take pictures for sports page by February 3. Work on newspaper layout for two hours on February 5. Submit editorial for proofreading by February 6. Send paper to printer by February 10. Submit editorial for proofreading by February 6. Submitting her editorial for proofreading by February 6 is an objective for Robyn's goal of finishing the editorial by February 8. PD:019

When scheduling your daily activities, always keep in mind the need for activities. appointments. assignments. flexibility. Flexibility. When scheduling your daily activities, always keep in mind the need for flexibility. Unexpected circumstances arise in everyone's life. PD:019

Becoming a problem solver helps you to stay out of tough situations. get what you want from other people. make more money. meet your personal goals. Meet your personal goals. Becoming a problem solver helps you as you strive to accomplish your personal goals. There will always be some obstacles in the pathway to success. It will be up to you to figure out how to overcome them. PD:077

People who rely on their instincts will probably choose the __________ method for problem solving. "finding the root of the problem" mind-mapping seven-step intuitive Intuitive. There's more than one way to solve any problem. The approach you choose depends on your comfort level and experience with a particular approach. PD:077

Lately, you're feeling like you don't fit in. You've been spending a lot of time by yourself. Then you decide to start thinking positively, and you start going to more school functions and meeting new people. You are using the __________ method of problem solving. intuitive brainstorming appreciative inquiry mind-mapping Appreciative inquiry. According to the appreciative inquiry problem-solving approach, if you think something is a problem, it is one. In other words, problems are often the result of the way you look at an issue. The best thing to do is to frame the problem in a more positive way and stop thinking of it as a problem. PD:077

Which of the following is a ground rule for brainstorming: All ideas are welcome. Some ideas are better than others. Don't expand on ideas of others. There is no time limit. All ideas are welcome. In a brainstorming session, all ideas are welcome. No judgments should be made about ideas. Every point of view is valuable. PD:077

Which problem-solving method requires you to think of things that could make the problem worse? Reverse brainstorming Brainstorming Seven-step "Finding the root of the problem" Reverse brainstorming. Reverse brainstorming is a problem-solving method that is helpful when you can't seem to get anywhere with the other tools. Instead of brainstorming possible solutions, you think of all the things that could make the problem worse. PD:077

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