2. Enquiries Enquiries & Replies - Asking for Information.

3. Enquiry Offer Counter-offer Acceptance

4. An enquiry for: more information concerning a product, service or other information when interested in purchasing a product, but would like more information before making a decision

5. Types and Contexts two types : solicited and unsolicited. Solicited letter : response to what a business or agency advertises its products or services. Unsolicited: if the recipient has done nothing to prompt your enquiry.

6. Contents and Organization -Solicited letter : identify the purpose ? to obtain help or information list questions or information needed in a clear, specific, and easy-to-read format. If you have quite a number of questions, consider making a questionnaire and including a stamped, self-addressed envelope.

7. Dear Mr. Thomas Ref our telecom today Re : Mesitylene :1 Iso Tank pls quote your lowest cif c1 nahvsaheva on l/c 90 days Re : OAP : 1 fcl pls quote. Await your prompt reply per return. Thanks & Best Regards. Ashish Shah. Sigma International ISO: abbr. International Organization for Standardization 国际标准化组织

8. quote vt. 报价 quote sb. for sth. at (a price) Quote (a price) for sth. on … basis quote vt. 报价 quote sb. for sth. at (a price) Quote (a price) for sth. on … basis we are pleased to quote you for … as per the attached sample at the price of US$55 per piece CIF N.Y. for prompt shipment. We quote US$... per box CIF Vancouver for penicillin eye drops. we are pleased to quote you for … as per the attached sample at the price of US$55 per piece CIF N.Y. for prompt shipment. We quote US$... per box CIF Vancouver for penicillin eye drops.

9. Unsolicited letter: how you found out about the individual identify who you are, and why writing what you require, end

10. Dear sales manager: Re: Disposable Vacuum Blood Collection Tubes Messrs Jacob & sons Co. Ltd. of India refer you to us as a large and reliable exporter of Disposable Vacuum Blood Collection Tubes. We are a leading importer in this line. Since our stock is now running low for the heavy demand in our market, we would love to have full details of your quotation. Dear sales manager: Re: Disposable Vacuum Blood Collection Tubes Messrs Jacob & sons Co. Ltd. of India refer you to us as a large and reliable exporter of Disposable Vacuum Blood Collection Tubes. We are a leading importer in this line. Since our stock is now running low for the heavy demand in our market, we would love to have full details of your quotation.

11. We should find it more helpful if you could also send us three samples of different batch numbers. If your samples and terms prove to be satisfactory, large orders may follow. We are looking forward to your early reply. Yours truly S. Saito Sales manager We should find it more helpful if you could also send us three samples of different batch numbers. If your samples and terms prove to be satisfactory, large orders may follow. We are looking forward to your early reply. Yours truly S. Saito Sales manager

12. In closing an unsolicited letter: express gratitude for any help that the recipient can provide you, acknowledge the inconvenience of your request, but do not thank the recipient “in advance.” tactfully suggest to the recipient he will benefit by helping you.

13. Tone for unsolicited letter Bit formal Clear questions and purposes: avoid biz cliché.

14. We advise you that we have make Messrs. Hara& co., Tokyo, our representative, who hold at your disposal our catalogue. We acknowledge receipt of your favour of yesterday covering a cheque on Messrs. T. Co. for ￡ 250. We advise you that we have make Messrs. Hara& co., Tokyo, our representative, who hold at your disposal our catalogue. We acknowledge receipt of your favour of yesterday covering a cheque on Messrs. T. Co. for ￡ 250.

15. Clear : no biz jargon Since we have made … our representative, you may approach them for our catalog. We are glad to have your letter of 5 July with a check for … on…. Since we have made … our representative, you may approach them for our catalog. We are glad to have your letter of 5 July with a check for … on….

16. Letter Writing Instructions Read the following letter first and make a reply accordingly

17. Dear Mr. Saito: We welcome your enquiry of … and thank you for your interest in our DVBC tubes. We enclose our illustrated catalogue and price list giving the details you ask for. By separate post, we are sending you one copy of the FDA certificate of registration for medical devices. Please note that you may conclude the transaction at a price 5% lower if you order more than 1,000 tubes once. Dear Mr. Saito: We welcome your enquiry of … and thank you for your interest in our DVBC tubes. We enclose our illustrated catalogue and price list giving the details you ask for. By separate post, we are sending you one copy of the FDA certificate of registration for medical devices. Please note that you may conclude the transaction at a price 5% lower if you order more than 1,000 tubes once.

18. Because of the well-established fame and superior quality, our DVPC tubes are heavily demanded. If you place your order not later than the end of this month, we would ensure prompt shipment. We invite your attention to our other items, details of which can be found in the catalogue enclosed. If you have any question, feel free to let us know. We await your early reply. Yours truly Because of the well-established fame and superior quality, our DVPC tubes are heavily demanded. If you place your order not later than the end of this month, we would ensure prompt shipment. We invite your attention to our other items, details of which can be found in the catalogue enclosed. If you have any question, feel free to let us know. We await your early reply. Yours truly

19. 1. We would appreciate a prompt answer and will carefully consider any proposals likely ___ lead to business between us. 2. We have the pleasure ___ introducing ourselves to you with the hope that we may have a good chance of cooperation with you ____ your business extension. 3. We are willing to enter ___ business relations with you ____ the basis of equality, mutual benefit and exchanging needed goods.

20. 1. ___ courtesy of our Commercial Counselor’s Office in London, we notice that you are interested in doing business with us. 2. We are indebted ___ Messrs Freeman & Co. Ltd., London, England, ___ your name and address and should be pleased to open up business relations with your firm ___ the line of…

21. 1. We are glad to send you this letter, hoping that it will be the prelude ___ our friendly business cooperation in the coming year. 2. Our competitive prices, rich experience, high efficiency and sound reliability have won confidence and goodwill ____ our many business clients worldwide. 3. Having been specializing ___ the export of tea for years, we grow to be the leading company in this line ____ an average annual turnover over $…

22. 1. It is understood that the above information is given ___ confidence and without any responsibility ___ your part. 2. By the way, we wonder if you consider them safe for large transactions ___ the extent of US$100,000.

23. Thank you for your intention to trade with us. At present, we are interested in your…, and wish to get a sample _____ which we will pay____ receipt of your advice. We would also like to know the detailed information of Angelica Root ____ different grade. We are interested to buy Succinic Acid and shall be glad to receive your best possible quotation, indicating origin, detailed specifications, packing and quality available _____ COA (certificate of analysis), etc. Thank you for your intention to trade with us. At present, we are interested in your…, and wish to get a sample _____ which we will pay____ receipt of your advice. We would also like to know the detailed information of Angelica Root ____ different grade. We are interested to buy Succinic Acid and shall be glad to receive your best possible quotation, indicating origin, detailed specifications, packing and quality available _____ COA (certificate of analysis), etc.

24. As to your enquiry _____ calcium tablets in your letter of March 4 th, we should first apologize ____ not offering promptly, which was due ___ the fact that this item is _____ the exclusivity of Sinopharm in your district. Please contact them for your requirements.

25. 4.1 It’s said that you export Ginseng extract to South-east Asian market, we approach you for one catalogue. Meanwhile, please inform us of your lowest price so that we may contact our clients. 4.2 As one of the leading importer of TCM, we used to import from Japan, however we intended to switch to Chinese market for better price now.

26. 4.3 As to your enquiry for Angelica Root in your letter of March 4 th, we should first apologize for not offering promptly, which was due to the registration required by the FDA. 4.4 We hope that you may inform us of the main types available for export and it will be so much the better to have several copies of catalogues of your exports and cutting samples of all kinds of silk for our choice.