1. explore engage elevate Microsoft Dynamics CRM User Group (CRMUG ® ) Chapter Meeting Welcome! Perth CRMUG – 12 th May 2016

2. exploreengageelevate Agenda 5:00 – 5:30Registration and Networking 5:30 – 5:40Housekeeping & Microsoft Notices 5:40 – 5:50Customer Voice | 5:50 – 5:55Just 1 TIP | 5:55 – 6:25Main Presentation | CRM - a System of Intelligence by Peter Schmidt 6:25 – 6:30Open Mic

3. exploreengageelevate Microsoft Noticeboard Dynamics CRM OL “Spring Wave” release roll out underway Field Service Portals for Employee Self Service Project Service Guided Navigation Power Apps & Flow in public preview https://powerapps.microsoft.com/en-us/ https://flow.microsoft.com/en-us/ CRM OL Support & Recovery Assistant now available https://community.dynamics.com/crm/b/dynamicscrmsupportblog/archive/2016/05/02/crm -diagnostic-now-available-in-office-365-support-and-recovery-assistant-sara Power BI Demo – combining CRM OL data with web site data https://www.youtube.com/watch?v=4JAQ8c7KBis

4. @CRMUG Just 1TIP

5. Shared Project for Early Bound Classes New feature in Visual Studio 2015 Add all the CRM early bound classes in the Shared Project. Now add a reference of the SharedProject into Plugins, Unit Tests or Workflow Projects. To do it use the following procedure.

6. Right-click on the plugin/unit test project and select Add Reference. You will then see the following dialog: After adding it will look like

7. @CRMUG The Show CRM as a System of Intelligence Peter Schmidt

11. MASSIVE DISRUPTION IS OCCURRING… Industry Disruption Industry disruption is occurring in real time!

13. https://youtu.be/BUCVRp80EEw

15. Conversations as a Platform: Bots https://youtu.be/T0Tv54WbmYs

16. Cognitive Services: The Seeing AI App https://www.youtube.com/watch?v=R2mC-NUAmMk