1. SMP and e-SMP: Mass Transformation of Talent? Penny S. Bongato Executive Director – Talent Development & Research IBPAP

2. Information Technology & Business Process Association of the Philippines Founded in 2004 Enabling organization for the IT-BPM Industry Associations (IAs) and Global In-House Center (GICs) Serves as the one-stop information and advocacy gateway for the industry Assists investors in setting up operations easily and quickly Conducts business research for the industry Serves as the gateway for knowledge sharing and networking among members Enables PPP for talent development programs

4. The Philippine Talent Pool Source: CHED IBPAP, Tholons Analysis PopLabor forceUnemp rateLiteracy World7,111M3,302M6.0%83.7% India1,221M 487M8.5%61.0% China1,350M 799M6.5% 92.2% Brazil 201M 106M5.5%88.6% Philippines 105M 41M7.0%92.6% Number of college degree graduates 2013 Projectio n 2016 Projection Medical and natural sciences, allied fields 158,159 183,459 Business, accounting, and related fields 119,526 129,168 Social and behavioral sciences, education 67,474 65,558 Engineering and architecture 57,799 63,191 IT-related and mathematics 57,921 65,420 Fine arts, masscom, humanities 13,549 14,673 TOTAL Tertiary level 533,273 584,474 500,000+ college graduates per year 3,000+ CPAs English proficiency & other languages Affinity with Western culture Customer service orientation Highly trainable Cost effective High level of commitment and loyalty

5. www.ibpap.org US$ 2 5 billion IT-BPM Revenue 2016 1.3 million Direct Employment 2016

6. www.ibpap.org INDUSTRY PERFORMANCE 06-14 Philippine IT-BPM Industry Size 2006–2014; US$ billion x% YoY Growth # FTEs (~‘000) 236371424527 34% 17% 25% 24% 19% 298 640 777 31% 45% 22% 917 1071 19% 1Philippines IT-BPM market as percentage of global offshore services market, in revenue terms Sources:BPAP, ACPI, CCAP, GDAP, HIMOAP, PSIA 20062007200820092010201120122013 2014 5.1 7.1 8.9 11.0 13.2 4.5 3.5 16.1 18.9

7. THE RIPPLE EFFECT Food 2.7 billion Chickenjoy meals 1.6 billion Big Mac meals 2.7 billion Chickenjoy meals 1.6 billion Big Mac meals USD3,1.601 million Housing 1.441 million middle- class houses USD1.073 million 2.7 billion jeepney rides 55 million P500 prepaid cards 2.7 billion jeepney rides 55 million P500 prepaid cards USD2.777 million Transportation and Communications Others 55 million Bench jeans USD2.146 million Savings Investments Financial institutions Investments Financial institutions USD1.6 million Taxes USD2.146 million 1.6 million classrooms 11.2 billion days of nutrition program 1.6 million classrooms 11.2 billion days of nutrition program 30% 10% 5% 20% 15% 20% ~USD10.7 billion annual salaries and benefits

8. challenges industry

11. Learning Ability English Proficiency Computer LiteracyPerceptual Speed and Accuracy

12. Industry Response to Assessment A 21-unit minor course or specialization track taken by business and IT majors in college intending to go into IT-BPO and GIC or other service industries. Service Management Specialization Track (in Undergraduate Education) Approved by the Commission on Higher Education (CHED) under CMO Nos. 6 and 34 series of 2012

13. How does SMP address competencies?

14. Business Communications for the Global Workspace Service Culture Principles of Systems Thinking Fundamentals of IT-Business Processes of Outsourcing 101 Fundamentals of IT-Business Processes of Outsourcing 102 OJT/ Internship Program 600 hours 21 units (including OJT) Approved for Business and IT courses Components of SMP

15. SMP Pilot Participating Schools: Companies that hosted Internship:

16. SMP Pilot Interns Hired

17. CHED Funded Project: SMP Participating Schools

18. THE RIPPLE EFFECT Food 2.7 billion Chickenjoy meals 1.6 billion Big Mac meals 2.7 billion Chickenjoy meals 1.6 billion Big Mac meals USD3,1.601 million Housing 1.441 million middle- class houses USD1.073 million 2.7 billion jeepney rides 55 million P500 prepaid cards 2.7 billion jeepney rides 55 million P500 prepaid cards USD2.777 million Transportation and Communications Others 55 million Bench jeans USD2.146 million Savings Investments Financial institutions Investments Financial institutions USD1.6 million Taxes USD2.146 million 1.6 million classrooms 11.2 billion days of nutrition program 1.6 million classrooms 11.2 billion days of nutrition program 30% 10% 5% 20% 15% 20% ~USD10.7 billion annual salaries and benefits

19. SMP Journey

21. IBPAP Talent Development Framework 21 Industry – Academe Partnership Policy CHED CMO - SMP TESDA Partnership SMP SHS Model IBPAP-COCOPEIA Curriculum/ Content SMP, eSMP, SHS TESDA BEST/AdEPT Capability Building Teacher Training Student Internship Teacher Immersion Partnership Model Knowledge Hub Career Marketing Digital Roadshows Career Fairs Assessments & Certification GCAT TL Assessment Aspiring Minds* IBPAP Academe Companies IBPAP has enabled over 50 schools nationwide IBPAP has brokered 12 companies to partner with 14 Schools IBPAP is working with 16 other companies for partnership *under development DLSU MMSU LSPU CVSU BSU PUP JRU MIT FEU UST UE TSU UMAK CEU ……

23. UP Open University and Asian Development Bank

24. e-SMP: Online and Blended

25. Distance Learning Main Goal: Overcome barriers of place, time & learning styles Learners can balance family, work and education. Advantageous to learners who live in rural areas and have no access to education. Advantageous to handicaps Cost saving

26. www.ibpap.org Thank you! Penny S. Bongato, FPM, MBA, TM Executive Director, IBPAP Part time Faculty, De La Salle College of St. Benilde pennybongato@ibpap.org http://www.facebook.com/penny.bongato www.linkedin.com/in/pennybongato https://twitter.com/pennybongato