1. Using Workforce Management (WFM) Software Systems to Improve Employee Morale Hosted by

2. Presenters Mike Ely Product Manager Dr. Kevin Smith, SPHR Vice President, HR Services

3. Who is Qqest? TimeForce Time and Attendance Software and Time Clocks Payroll Services Full Service, Guaranteed, Accurate, Payroll Services People Services Human Resources and Benefits Administration Manager Plus Asset Maintenance and Management Software

4. Engagement Defined “A psychological state in which employees feel vested interest in the company’s success and are both willing and motivated to perform to levels that exceed the stated job requirements - it reflects how employees feel about the overall work experience…” Mercer “Who’s Working Survey”, 2011

5. Four Workforce Generations Agree 1.Traditionalists (After 1945) 2.Baby Boomers (1946-1964) 3.Generation X (1965-1976) 4.Millennials (1977-1997) 5.Generation 2020 (After 1997)

6. Top 10 Desired Employer Characteristics 10. Has employees I could be friends with 9. Will pay for my continuing education 8. Will allow me to work from any location 7. Has a reputation for corporate social responsibility 6. Offers a clear career path

7. Top 10 Desired Employer Characteristics 5. Is a good employer brand 4. Offers the ability to blend work and life 3. Offers flexible benefits and rewards 2. Will develop my skills for the future 1. Has strong values Source: “The Generations @ Work” survey, Future Workplace

8. What We’ll Cover Today Characteristics of a Disengaged Workforce Causes Consequences Solutions

9. The Disengaged Workforce 32 percent of employees are seriously considering leaving current employer 21 percent of employees will stay (but will also have rock bottom scores on key measures of engagement) Mercer’s “What Working Survey”, 2011

10. The Engaged Workforce More profitable More customer-focused Safer More likely to withstand temptations to leave Gallup, Inc., 2011

11. Need More? Gallup, Inc. estimates there are 22 million actively disengaged employees, costing the American economy more than 300 billion dollars in lost productivity Gallup, Inc., 2011

12. What Does Disengagement Mean to Us? Your Bottom Line Decreased Productivity Customer Satisfaction Increased Absenteeism Turnover

13. Absence Makes the Heart Grow Fonder (But it Kills the Bottom Line) Companies with poor to fair morale had absenteeism costs 1.5 percent higher than those with good morale… 250 EE * $20/hour fully loaded = $10.4 annual payroll 1.5 percent = $156,000 Mercer Human Resources Survey of Employers’ Time-Off and Disability Programs, 2004

14. Survey Says! Increased OT Overstaffing Decreased productivity - Customer satisfaction Name the top 5 costs to your organization caused by unscheduled absenteeism? Poor morale Survey Says!

15. Reasons for Unscheduled Absences 2007 CCH Unscheduled Absence Survey

16. Online Survey How Much Does it Costs to Replace an Entry Level Hourly Employee? $500 $1500 $3500 $5000

17. So What if They Leave? Employee Turnover is Expensive $3500 to replace an $8/hr employee* (SHRM) – 50 percent of the annual salary to replace mid-level workers Declines in productivity are equivalent to 1 to 2.5 percent of an employee’s salary** *SHRM **The Saratoga Institute

18. Many Causes / Many Solutions Workers become disengaged due to a variety of reasons – Economic downturn – Downsizing – Lower wages – Poor management – Personal issues

19. Old Approach…

20. Our Focus Today Policy Administration – Inconsistent (or lax) enforcement of attendance policies is often a source of poor morale “Why should I struggle to get here on time when Sara is late every day?” Alternative Work Schedules – Limited flexibility Scheduling Shifts Personal time

21. You May Already Have the Tools… Technology and new practices can be utilized to help Many WFM software systems have capabilities to help you to reengage your workforce

22. Food for Thought 50 percent of employed adults believe their work performance is negatively impacted when attendance policies are not fairly enforced* * Harris Interactive

23. Each week Johnny comes in late, leaves early or takes a long break for a combined total of 15 minutes each week. Johnny got paid for 13 hours he did not work. How much unworked time did Johnny get paid for after one year? A Little Time and Attendance Math

24. Mom Always Liked You the Best! Favoritism – Honor- and Manual Time Systems Cases in Point (Errors of Bias) – One supervisor… » lets his buddy “slide” on some rules (favoritism) » is lax on enforcement (leniency) » is ridged on enforcement (severity)

25. Benefits of WFM Software Systems Consistent Policy Administration – Employees appreciate that Johnny can no longer get paid for time not worked

26. Benefits of WFM Software Systems continued… Flexibility More companies today are offering workplace flexibility programs Compressed work weeks Flexible scheduling Telecommuting Part-time Benefits Allows EEs to specify preferences and availability Automates shift swapping & bidding Self-scheduling

27. Benefits of WFM Software Systems continued… Scheduling – Employee preference & availability Entered by employees Software warns or restricts if schedule outside of preference / availability Benefits – Employees have input into their work arrangements – Improves morale by satisfying employee preferences

28. Benefits of WFM Software Systems continued… Scheduling continued… – Overtime (OT) Some may complain of too much OT while others want more WFM software monitors OT and reports if thresholds exceeded OT equalization – Advanced WFM systems have OT equalization function that ensures OT is offered equitably to all employees according to company (or union) policies Benefits – Reduces favoritism – Spreads pain and/or financial rewards evenly

29. Benefits of WFM Software Systems continued… Scheduling continued… – Shift Swap Employee can post a shift they can’t / don’t want to work Employees with proper qualifications can “bid” for it Typically requires supervisor approval Benefits – Provides employee increased flexibility – Simplifies swapping shifts; easier on supervisors

30. Benefits of WFM Software Systems continued… Scheduling continued… – Shift Bidding Employees who want more hours – Go online and see what’s available Bid for shifts that match EEs’ availability and qualifications Need supervisor OK Benefits – Fill shifts without supervisor involvement – Employee has greater control over hours worked

31. Benefits of Automated Time and Attendance continued… Attendance Tracking Interviews with more than 1 million managers and employees showed that recognition matters* – Attendance Tracking Systems can generate Perfect Attendance Reports => Bonus Benefits – Provides recognition – Lowers payroll costs due to unplanned absenteeism *Gallup, Inc.

32. Benefits of Automated Time and Attendance continued… Employee Self Service Portals – Provides 24/7 access to Payroll, HR, and Time Data – Employees can check accrual balances, submit PTO requests, and check statuses of pending requests Benefit – Provides more information and a little more power into the hand of employees.

33. Benefits of Automated Time and Attendance continued… Managerial Decision Making Hard data for difficult situations Attendance data Point systems Enforces policies Benefits Reduction in complaints (Why is Bill always leaving early…?) Workforce planning Who can fill this shift? Where is this OT coming from?

34. Summary of Benefits of Using WFM Software Systems Policy Administration – Consistent Enforcement Flexibility Positive Reinforcement Employee Access Managerial Decision Making

35. Any Questions?

36. Thank You Mike Ely: MEly@Qqest.comMEly@Qqest.com Kevin Smith: KSmith@Qqest.comKSmith@Qqest.com

37. A Workplace for All Seasons Traditionalists Timeline Born before 1946 (46 million) Hallmarks Loyal, Dependability and Sacrifice, Respect for authority Defining Invention Fax machines Influences WWII, Korean War, Cold War, Suburbs

38. A Workplace for All Seasons Baby Boomers Timeline Born between 1946 and 1964 (78 million) Hallmarks Competitive, hard work, long hours Defining Inventions Television, Personal Computers Influences Watergate, Women’s rights, JFK assassination, Vietnam War

39. A Workplace for All Seasons Generation X Timeline Born between 1965 and 1976 (50 million) Hallmarks Self-Reliance, Work/Life Balance, Independence, Free Agents Defining Invention Mobile Phone Influences MTV, AIDS, Gulf War, Fall of Berlin Wall

40. A Workplace for All Seasons Millennials (Generation Y, Google Generation) Timeline Born between 1977 and 1997 (88 million) Hallmarks Immediacy, hyperconnected, cyber literate, community service oriented, inclusive (accept/seek diversity) Defining Inventions Google and Facebook Influences Google, Facebook, 9/11 attach, election of Barrack Obama

41. A Workplace for All Seasons Generation 2020 Timeline Born after 1997 (41 million) Hallmarks Hyperconnectedness, mobility, media savvy, life online starting in preschool, ereaders Defining Inventions iphone Apps, Influences Social Games, Iraq War, Great Recession