1. The Challenges We Face As Officers! John Miley Licensing Manager Broxtowe Borough Council National Vice Chair NALEO 1

2. The Professional Licensing Officer? Career path – Important role Decisions/Hearings – Administration – Regulation Enforcement Expert witness Responsible authority 2

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5. NALEO Qualifications Nationally Accredited Btec Courses General Licensing Licensing Act 2003 Gambling Act 2005 ( Under Development) Taxi Advanced Course Taxi Professional Module 1 + Module 2 Vehicle Inspection Course 5

6. NALEO Training Bespoke courses – Officers – Members Btec Courses – Residential – Authority premises 6

7. Continuous Professional Development? How do we keep up to date with legislation? How do we develop knowledge? – Do we get support from line managers – On Line Forums – Regional meetings 7

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9. Cross Border Issues Out of town HCVs – Enforcement Joint authorisation policy – Standards – Accountability – record keeping – Can we condition? Operator? HC Proprietor? – Deregulation Bill – Will it help or hinder? 9

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11. Information sharing Data sharing or data not sharing – Courts – Police – County Groups Regional working groups – Do they exist – DBS checks – Norfolk - good practice 11

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13. Decision making Officer grant – Officer refuse Officer grant – Members refuse – Should officers refuse? – Increased work load? Are Councils solicitors trained? – Magistrates 13

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15. Members Are Members trained? – Compulsory? LGA View? Code of conduct – Nolan Principles – No undue pressure on officers – Act in public interest – First duty to public protection? 15

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17. Policies and Procedures ( See LGA Handbook) Do you have a policy? Fit and proper person test? Are policies and procedures clear and concise? – Easily understood Consistent Available – One single policy? Joint working partnerships with other authorities ? 17

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19. Legislation Deregulation – Is it a good principle? Outdated? – Technology? – 1847? – 1976? – Law Commission? Rebalancing? (Not taxi issue yet.) Constant change – Are we properly consulted 19

20. Fees Is income protected? What can we charge for? Fee for grant or application? Shared Services Do they save money Do they improve services Is it the way forward? How do we prepare for the future? 20

21. ANY QUESTIONS? 21