1. Fire and Risk Management Support Services One Company – Many Solutions Production of National Guidance for the provision of Operational Information ICT Managers Conference Presentation

2. Fire and Risk Management Support Services One Company – Many Solutions Bill Welsh QFSM ACFO Seconded to CFRAU & Garry Harney Fire and Risk Management Support Services Ltd

3. Fire and Risk Management Support Services One Company – Many Solutions Presentation Project Background The Project Any Questions?

4. Fire and Risk Management Support Services One Company – Many Solutions Project Background DRIVERS Legislative –Management of H&SAW Regulations 1999 –F&RS Act 2004 & Emergency Services Order 2007 –Civil Contingencies Act 2004 Other –HSE Improvement Notice - Warwickshire –Regional Control Centre – Product 62 –Fire fighter safety - cross boundary

5. Fire and Risk Management Support Services One Company – Many Solutions CURRENT ISSUES F&RS –different approaches (plus adjoining Regions/F&RSs) Different criteria for determining/identifying premises that may pose a risk Various Risk Methodologies – qualitative/quantitative Various risk ratings – numerical/descriptive Different timescales for review Various management/monitoring systems – local/central Various interpretations of legislation – 7(2)d & H&SAW Regs! Project Background

6. Fire and Risk Management Support Services One Company – Many Solutions F&RS NATIONAL FRAMEWORK 2008-11 The 2007 Operational Assessment of Service Delivery (OASD) conducted using a CFOA/Communities and Local Government developed toolkit, provides a benchmark for all Fire & Rescue Authorities from which to move forward over the next three years. Whilst overall the assessment was generally positive there were some areas for improvement identified which were common to a number of authorities. One of the key learning points from the OASD process was that of “the currency and provision of risk information”. Project Background

7. Fire and Risk Management Support Services One Company – Many Solutions F&RS NATIONAL FRAMEWORK 2008-11 Chapter 1 para 1.15- F&RAs must: –Have in place effective arrangements for gathering risk information and making it readily available to operational crews. This should include an effective audit and review system to ensure that the information is current and in the required format. Project Background

8. Fire and Risk Management Support Services One Company – Many Solutions AIM To research and identify all information required for the development and production of National Guidance which will provide the FRS with a common approach for gathering, storing and retrieving data that can be used to determine the appropriate level of risk to firefighters, the community, environment, heritage and business and enable the information to be used as operational intelligence in FRS pre-planning, training and response activities. Project Background

9. Fire and Risk Management Support Services One Company – Many Solutions OBJECTIVES Legislative Requirements Common Data Sets Common Risk Assessment Methodology Common Risk Categorisation Policy Updating and Disseminating Information Reviewing Information & Information Triggers Training and Knowledge Requirements Convergence Outcomes / Regional Control Centres (RCCs). To produce National Guidance by June 2009 Project Background

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11. Fire and Risk Management Support Services One Company – Many Solutions The Project

12. Fire and Risk Management Support Services One Company – Many Solutions National Guidance Project in two phases –Phase One - the research and reporting phase –Phase Two – development of National Guidance

13. Fire and Risk Management Support Services One Company – Many Solutions National Guidance Project Phase 1 Research –Project Team –Stakeholder Engagement FRS Devolved Administrations Representative Bodies CFOA Environment Agency Health Protection Agency etc –Questionnaire 23 Responses –Phase 1 Report Production - April

14. Fire and Risk Management Support Services One Company – Many Solutions Phase One Report completed, with 5 recommendations –POISE Model –Understandings between FiReControl and National Resilience assurance Team about data –Common approach to symbology and data dictionary –Legislative issues identified are addressed –Review of current risk analysis tools, including FSEC

15. Fire and Risk Management Support Services One Company – Many Solutions POISE Model (Provision of Operational Information System) Five Stages 1.Desk top sift 2.Site visit and information gathering 3.Assessing the risk 4.Deciding on and developing the relevant risk reduction options, testing and setting a review 5.Distributing/ sharing the information and using the information.

16. Fire and Risk Management Support Services One Company – Many Solutions A desk top process for evaluating immediately available information in order to sift and prioritise those locations requiring detailed information gathering visits to site specific risks. Yes / No approach to evaluation Will be “conservative” with review options Stage I

17. Fire and Risk Management Support Services One Company – Many Solutions Site visit for detailed data gathering and analysis of site specific information A common set of terms to be made available that should be considered within any data gathering process. Stage II

18. Fire and Risk Management Support Services One Company – Many Solutions Determining the level of risk (on a five level qualitative scale) to the six factors of fire- fighter safety, environment, community, heritage, societal & other Output on a 5 * 6 matrix Stage III

19. Fire and Risk Management Support Services One Company – Many Solutions Choose the appropriate risk reduction method based on the complexity of the site: Basic Information from Detailed Data Gathering only or….. Plus – SSRI Plus – Tactical Information Plan Plus – Multi-Agency Plan And include with any of the above GRA, SOP, etc…. Stage IV Also: Links to Fire Safety Enforcement Links to Partner Organisations Training, Review & Update Cycle of information requirements

20. Fire and Risk Management Support Services One Company – Many Solutions 1.Choose the risk reduction method based on the complexity of the site/risks: –Basic Information from Detailed Data Gathering only –Plus – SSRI –Plus – Tactical Information Plan –Plus – Multi-Agency Plan –Plus GRA, SOP, etc…. 2.Review the information gathered at Stage 2 for accuracy & relevance in order to produce the risk reduction method. 3.Review/test risk reduction methods 4.Document control and review period to be determined. Stage IV Plus Information distribution – internal and partner agencies Use at or post incident, review and modify where necessary.

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22. Fire and Risk Management Support Services One Company – Many Solutions Frameworks Risk Based HSG 65 Model Information Cycle –Gather/review –Analysis –Planning –Training –Use –Record/Review/Destroy/Share

23. Fire and Risk Management Support Services One Company – Many Solutions Information Life Cycle Information Management Gathering/Review Analysis PlanningTrainingUse R e c o r d / R e v i e w / D e s t r o y / S h a r e Gathering & reviewing information is a process directed towards managing risk to the relevant risk groups and improves the operational effectiveness of incident command by providing access to timely, accurate and relevant information. The information may be sought and gathered or reviewed directly by inspection or visiting sites, indirectly by collecting without inspection from occupiers or other agencies having some control or influence. Information may be supplied from external sources without the service proactively seeking information. Consideration needs to be given to standard methods for gathering / reviewing such information, and ensuring that relevant information, irrespective of its source and the reason that it was collected, is available to all appropriate users within the FRS. Analysing. The information gathered or reviewed will be analysed, and the conclusions from the analysis, will inform decisions made about how and when the information should be used, and how it should be supplemented with other information, such as GRAs, SoP’s etc. In addition following the analysis the information may be used for training or planning and may be shared with other emergency services or local authorities. Planning should occur at many levels, such as local premises site specific pre planning, generic risk and tactical plans, major incident plans, multi agency plans, integrated risk management plans. In addition the planning needs to take into account the plans and resources of other category 1 & 2 responders and other agencies. Training is necessary in the GRAs, SoPs, TiPs, incident plans and multi agency plans. It should not be overlooked that training will also be required in the system itself; how to contribute to and benefit from the operational information system. Use of the information system at before, during and after incidents is essential. Its use must be planned and must link to the incident command arrangements. Each step in the information process is subject to recording, review sharing and possibly destruction of the information if it was found to be out of date or incorrect - internally and externally, and an audit trail should be established and maintained.

24. Fire and Risk Management Support Services One Company – Many Solutions Information Life Cycle ManagementInformation Management Gathering/Review Analysis PlanningTrainingUse R e c o r d / R e v i e w / D e s t r o y / S h a r e Policy OrganisationMonitoringReview Audit Implementation The operational information system will be managed by applying the HSG 65 model of policy, organisation, implementation, monitoring audit and review to the information element and the site selection element.

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26. Fire and Risk Management Support Services One Company – Many Solutions Project Plan – Phase 2 Interim Report 23 rd May 2009 F&RS Regional Presentations & Stakeholder consultations CFOA Ops “Challenge” session, propose 10 th June 2009 Final Report 22 nd June 2009

27. Fire and Risk Management Support Services One Company – Many Solutions Conclusion Work is from first principles Contributions and models from many F&RS have been very useful Look forward to further contribution and challenge, now, at Regional meetings and on 10 th June – CFOA Challenge Meeting.

28. Fire and Risk Management Support Services One Company – Many Solutions Any Questions?